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Reviewed April 4, 2018

Having just spent five weeks at the Grand Fiesta Americana we would like to thank all the staff there for making our stay so very good Paloma Cristan Jonatan Ceasar Oscar Armando there are just to many to mention so we will just say thank you for making us part of your family

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank michaelandsandra2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded May 12, 2018

Dear Guest,

Thank you for bringing to our paradise for an unforgettable vacation. We also greatly appreciate the feedback you’ve shared here. Your suggestions make sense and we will certainly take them into consideration.

We cannot improve without hearing from our guests, and we value these ideas for pre-planning meals and ensure speedy service by the pools.

Thank you again, and we look forward to next time.

Alain Berthelot
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

Recently returned from a week's stay at the Grand Fiesta and had the most incredible time. We were all actually pretty devastated to leave (thankfully they gave me a margarita for the airport bus). I couldn't recommend this hotel enough for anyone browsing hotels in PV.
From start to finish; all the staff were amazing and genuinely wanted you to have a great time.
We had an Ocean Front Junior Suite Deluxe on the 10th floor and the views were just incredible, panoramic sea views with beautiful sunsets every night. As far as I'm aware all the rooms are sea view.
The room itself was lovely, really comfy bed, premium shower amenities and a minibar restocked regularly - all complimentary on the All Inclusive plan.
The hotel itself is a couple of miles outside of town - but easily reached in a taxi; was only a couple of dollars. The way it's set back from the resort really adds to the hotel's charm, as you get really great views of the bay and surrounding mountains literally wherever you are at the hotel.
I loved the fact that you didn't have to make reservations for the a la carte restaurants; if they were full at the time - they gave you a buzzer to notify you when your table was ready which I thought was a great idea - you could just sit in the bar, chill and wait.
The buffet restaurant for breakfast was good, although the selection could be widened a little - we were a bit bored of the same selection by the end of the week.
We had lunch in the Shore Grill as well, which was amazing.
The entertainment staff want everyone to have a really good time, the first day their was a foam party in the pool which was really fun - although if you're looking to relax, I would recommend getting a sunlounger away from the DJ area.
Swim up pool bar was nice, although due to it being Spring Break it was almost impossible to get served quickly.
The staff by the pool wait on you hand on food, any food, drink you want - they will bring it to your sunlounger always service with a smile.
There is a really nice coffee shop in the lobby that does really nice paninis and cakes if you fancy a snack, literally the hotel has everything.
The All Inclusive plan is just great; all top shelf spirits included, no restrictions - the lobby bar even made off menu cocktails for us, no trouble at all.
The Sky bar at night is also fabulous; there are little pools up there; amazing views, perfect place to watch the sunset with a nice cocktail.

As you can probably sense by my review; I absolutely loved this hotel and is genuinely one of the best I've ever stayed in.

If you are considering booking, do it - you won't regret it.

Room tip: Request a high floor for the best views
Date of stay: March 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
12  Thank Jimmibob24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded April 4, 2018

Dear Guest,

We are delighted to hear you had such a fantastic visit. Thank you for sharing. It was a pleasure having you with us.
Our entire team enjoyed taking care of your every need.

We hope to see you back at Grand Fiesta Americana Puerto Vallarta again soon!

Alain Berthelot
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

Me and my daughter arrived at Fiesta Americana for a quick spring break a week ago. Our travel was from Saturday - Tuesday. The resort is about a 40-45 minute ride from the airport, but well worth the ride and is located in the mountains. When we arrived, we were greeted right away and our luggage whisked away. The view is a WOW!
The main lobby is located on the 4th floor of the hotel. However, we were immediately whisked away to the 14th floor Grand Club for check-in. This was definitely a VIP experience. Kelvin was our hostess and made sure we were comfortable and had a waiter ask us for our drink order while he completed our check-in (which only took maybe 10 minutes top). We decided to stay in the Grand Club to take in the ambiance and to watch the end of the March Madness basketball game. The Grand Club offers premium liquor, a sushi bar, lots of space to lounge as there are plentiful seating areas with large screen televisions and an outdoor balcony if you want to just enjoy the view. Yuu the sushi host was a true pleasure, he made fresh sushi for our liking and served it with a smile! Our room was located on the ninth floor in the north tower. The room was nice and spacious included a couch, a desk, and a huge balcony with two large desk chairs covered in nice padding and a table for basking in the view. THE VIEW IS AMAZING!
All of the rooms are just as the hotel states: Oceanview. You do not have to ask or pay extra. The bed was comfortable and offered lots of pillows and soft blankets. The bathroom is also a wow! Very nice size shower and the bathroom offered lots of space to place your belongings in . The room could have easily accommodate two more people. We were also provided a welcome gift that including a bottle of wine (two wine glasses, wine opener and three green apples) and note from the Managing Director: Alain Berthelo. We decided to stay in our room to enjoy the beautiful sunset and then headed to the Italian restaurant for dinner. The food there was very fresh and tasteful and customer service by the hostess, waiter, etc were all great! The next couple days we had breakfast at the buffet and I will say between the omelette station, fresh juice station, the mimosa station, the pancake/waffle station and the donut wall there is something for everyone. We also enjoyed lots of relaxing and sun bathing time by the pool. The pool entertainment and bar hostess staff David and Raphael made sure we were consistently hydrated either with bottled water or the beverage of our choice. Who doesn't like a glass of champagne by the pool! We truly enjoyed the water volleyball time and met lots of great people from all over the USA and Canada. They also have turn down service in the evening, where someone comes and checks to see if you need additional towels and prepares your room for bedtime with a savory mint on your pillow. I do not have any complaints about this resort as all of the staff made our trip outstanding. We did not want to leave. I have visited a lot of all-inclusive resorts over the Caribbean and South America and this one is definitely now in my top five. I don't usually say I would return to one specific resort as I like to experience other chains..however I will definitely be back to the Grand Fiesta Americana PV. I am also considering this resort as a destination wedding location. Thank you to all the staff whom ensured our holiday was amazing!

Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
6  Thank yendica69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded April 4, 2018

Dear Guest,

We are delighted to hear you had such a fantastic visit. Thank you for sharing. It was a pleasure having you with us.
Our entire team enjoyed taking care of your every need.

We hope to see you back at Grand Fiesta Americana Puerto Vallarta again soon!

Alain Berthelot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018 via mobile

Such an amazing experience at Grand Fiesta! The food was amazing, as was the service. Every single staff member was kind and quick with their services.

The facilities were well maintained and clean. Maid service lacked mildly, as the room was not maid up until 3/4 in the afternoon or after we called the front desk. Turn down service was missed 2 nights. The spa facilities were great, along with the services provided at a semi reasonable price. The pool was always clean and a fun space to be! Servers by the pool, Fernando and Alfredo, weren’t walking to get you drinks, they were RUNNING. They were exceptional. Food at all the restaurants was fresh and delicious- especially the shrimp and tuna. Only downfall of this resort is the small, secluded beach.

The sky bar didn’t just have the best views, but the best company- Rashid, Patrícia, Elias and Delia were absolutely AMAZING. They made every night fun, entertaining and even educational. We should share stories and help each other with Spanish and English translations. Such kind, friendly people. Will come back thanks to them!

Date of stay: March 2018
Trip type: Travelled with family
4  Thank Jordan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded April 4, 2018

Dear Guest,

We are delighted to hear you had such a fantastic visit. Thank you for sharing. It was a pleasure having you with us.
Our entire team enjoyed taking care of your every need.

We hope to see you back at Grand Fiesta Americana Puerto Vallarta again soon!

Alain Berthelot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018

This was the second time we stayed at the Grand Fiesta Americana, the first time with our "young adult" kids, and everyone had a lot of fun. We were a little worried going in that it would not be the same as the first time, but if anything, it was better than our last trip. There are so many activities going on that it is never dull. We had a beautiful 2 room suite with the kids having an adjoining room, so everyone had enough privacy, but we could all hang out together. Enjoyed the big balcony and watching the sunsets, the whales jumping and also saw dolphins swimming right off the beach a couple times. The food is good - better than most all inclusive resorts. We especially like Yuu and the Grand Club. Service was excellent despite the resort being really busy. Rafael and David were our waiters at the pool every day and these guys don't ever slow down. The bartenders were great at the pool bar - special shout out to Gerardo and David for always managing to find us olives for our Bloody Mary's and keeping us hydrated! The entertainment staff is still the best! Seriously fun guys who obviously love their job! Thanks to Salvador, Jorge, Juan and the rest of the team for keeping us entertained all week. Also enjoyed the foam party, nightly shows, live bands and the mariachi band one afternoon by the pool. The Mojito bar and Sky Bar are also a nice way to end the night. So glad we have finally found a place where the whole family likes to go on vacation together. Looking forward to another trip here later this year! Nice job Fiesta Americana!

Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
6  Thank hearingvoices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded April 4, 2018

Dear Guest,

We are delighted to hear you had such a fantastic visit. Thank you for sharing. It was a pleasure having you with us.
Our entire team enjoyed taking care of your every need.

We hope to see you back at Grand Fiesta Americana Puerto Vallarta again soon!

Alain Berthelot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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