Third visit. A great hotel, decent discount, in a great area, near great restaurants…so, what more could you want? Well, fewer key problems, for one! That’s the coveted 5th star. Really, for a major hotel (chain) to have such a mickey-mouse electronic room-key system is surprising. Essentially, you get one (una!) key per room (with option for an extra key that will just keep lights on…with and “x” so you can’t (¿) get them mixed up in your pocket). Staff volunteers give no nostra culpa, nostra máxima culpa to you right-off-the-bat, like: “We have a (momentary) glitch and we’re fixing it” or “I’m sorry but we have a bug in our program and IT will not under circumstance issue you two keys useable at the same time” (not withstanding how many people are in your room or how often you ask). The original programmer/company must be able to debug it, assuming they care. One employee queried told me the system had just gone awry that morning (we were there two days earlier, unbeknownst to him…no change in the glitch). He gave me essentially a “I would if I could but I can´t” with no further explanation. They sort of make you think it’s just temporary, not systemic. That means if you´re a family of four, with two teenage kids, you can’t come and go to all the restaurants/movies/etc nearby, and get back in as you wish.
Plenty of ironic guest comments in the elevator (most are too polite to challenge the front-desk staff…they grin and bear it) and oft deprogrammed cards. The staff will punch in your floor with their master-key if you ask them. You can take the elevator down without a card, but you can’t get back up (not even if other guests try to punch your floor with their cards) to your room (take your cell phone with you to advise anyone still holding the fort). Worse still, if your partner leaves the room (to visit other family members/children in rooms on the same floor or, God forbid, on another floor). There are stairs.
Instructions for the new electric double black-out and UV curtains on the morning sunnyside (eventually partially shaded by the building going up across the street) do not work as posted, except for both going up-and-down at the same time. Only one small bottle of water per room, though the coffee machine and kettle will take up most of that. Phantastic design of the vanity mirror in the bathroom. Plenty of channels on TV. They do now have a small pillows for stomach sleepers, though no good place (chair, etc) to easily pile up extra fluffy pillows and comforter without getting them dirty.
Discount on parking ticket at front desk, though not free for hotel guests. Valet possibility. To cross over to restaurants on Sao Paulo Street, go out the car entrance.
A honest, realistic time-frame for when your room will be ready, when it isn’t yet (not 30 minutes that turn into an hour), would be appreciated. You can always go downstairs for a coffee. Lobby is minimal for waiting for people.
Some of the staff was of great help: Gustavo in getting a reasonable rental car delivered on Sunday to the hotel; Sabino attending at the hotel buffet (good, but I like the Cafeto downstairs better).
Good hotel, but for the buts…
- Official Description (provided by the hotel):
- The NH Collection Guadalajara Providencia hotel is located in one of the most exclusive districts of Guadalajara, at the crossroads of culture and commerce. ... more less
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- Also Known As:
- Nh Guadalajara Collection Hotel Guadalajara