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All reviews cafe urbano the club lounge nice hotel room service business trip an upgrade coffee maker corner room tacos breakfast buffet bottled water andres gym desk concierge iron
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Reviewed May 17, 2015 via mobile

Very nice. I go to Guaf several times a year. First time at this hotel. Arrived early and the concierge was very nice in getting a room for us since we arrived on delayed red-eye. Offered us an upgrade for larger and better room with additional courtesies that was reasonable. Room had a wonderful west facing view.spectacular sunsets. Room was spacious, clean, and bed very comfortable. Great location. Nice pools and gym facilities. Good AC. Lovely tub... With floor to ceiling windows of view. Unfortunately when we wanted to use it turned out to be out of service. Executive amenities and breakfast were very good. Customer service excellent. I had an issue with a dress and was taken to the sew room by Elvia from housekeeping who went out of her way to help. Ladies downstairs do a great job. Definitely recommend and would return.

Date of stay: May 2015
Trip type: Travelled with family
1  Thank l r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 11, 2015

We have stayed here many times and are always pleased with the rooms and the service. It is worth the upgrade to the club level for the breakfast and the included happy hour. We look forward to many more stays here as it is conveniently located right across from Plaza del Sol.

Date of stay: May 2015
Trip type: Travelled on business
1  Thank Nelly n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 6, 2015

Stayed here for a conference. The hotel as with most interncontinental hotels offers great comfort. The rooms have been revamped and now offer a sleek and modern design. The food is very good and the hotel offers 24 hour room service, great for when arriving on a late flight. The desk in the room is large and offers great working space. It is located next to a small plaza with random shops and a chillis. it also next to a sanborns which sells almost everything you can think of. The only observation is that they should offer airport shuttle services.

Room tip: Choose a high floor room facing towards the back street and not the avenue.
Date of stay: May 2015
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank CarlosO741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 5, 2015

Beautiful hotel in a great location. The rooms are modern & spacious with a lovely bathroom, huge, comfortable bed & plenty of space to work. What really sets this hotel apart is the service. The General Manager and all of his staff pay attention to all the little details of your stay to make their guests feel very special!

Date of stay: April 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Liz_1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 15, 2015

This is a former Hyatt hotel, which accounts for the architectural style; atrium with glass elevators. The hotel has been updated fairly recently. The rooms are attractive and well appointed. The bathrooms--particularly the showers--are great. Parts of the lobby were on the dark side, perhaps a bid for energy conservation. The location is not at the center of town, but still accessible by cab. The staff was uniformly friendly and helpful. The breakfast buffet offers a variety of options from made to order omelettes to Mexican dishes. The wait staff brings what appears to be a hat rack to your table to hold ladies purses. Lunch/dinner options are also quite good--almost good enough to be a destination for locals. Taxis are readily available. Unlike many hotels, they don't change dollars into local currency, which requires a trip to a change office. We did not check this facility for meeting rooms, so cannot comment on this for business meetings, but many businessmen were staying at the hotel.

Date of stay: April 2015
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Stanner57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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