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Hotel Gran Plaza & Convention Center
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Reviews (158)
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1 - 6 of 158 reviews
Reviewed 18 February 2018

Worst hotel I've been to. Sheets were stained with blood. They give you less than half a roll of toilet paper. They say the rooms have wifi but there are no wifi networks. Bathrooms were disgusting and the food sucked. The loudest noise ever woke us up at 6 am and it never stopped (the hotel's light generator). Staff were rude and didn't help at all. I've never had a worst experience.

  • Stayed: February 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018 via mobile

Everything ok, just the WiFi doesn’t has enough range! The rooms are very comfortable, the swimming pool it’s great, the elevator works fine, the restaurant smells good, the parking is not that spacious but it can allow to park your vehicle.

Stayed: December 2017, travelled with family
1  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2017

We focused more on the good reviews than the low scores. What a mistake. As other reviews tell you, do not be fooled by the lobby of this place. There is nothing charming about the rooms. They are OLD. The bed was too worn out, and should have been replaced years ago. There were only two towels in the bathroom, which were almost see through... almost like old rags. However, what made us most uncomfortable was the door. There was no lock, and the small chain to secure the door had a crooked screw, which could be easily pulled off. Same night we checked in, I went back into Tripadvisor to read the reviews again, and noticed several comments about brake-ins, and in some cases the hotel management seemed not interested to care, and even part of the thefts. Needless to say, we checked out. We had reservations for three nights paid through Travelocity. The front desk manager did not bother to even ask why we were checking out, not did he even offer to reimburse the two nights left. He simply said... "They are paid for already, and it is your decision to check out early". This place is definitely not a place I would recommend. For the price, is not even a place for young people to stay. A true shame as this could be a great hotel.

Room Tip: If you must book, do not leave valuables in the room.
  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Wintermax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2017

We have a video showing the front desk receptionist giving a copy of our room key card to a guy who robbed us a few hours later. It was a carefully planned robbery. The thief pretended to be a newspaper reporter the day before and asked us a few questions. Under no circumstances should you stay at this hotel. If your company has arranged a conference here ( as did ours) please share this information with them so they unarrange it. I delayed writing the review in case it might somehow influence the hotel's willingness to work with the police. But they didn't do anything anyway and no compensation of any kind was offered for their blatant mistake. When we came down and reported the robbery the front desk said "you should have kept your valuables in the room safe. There was no room safe. This is a dark place...avoid it.

  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank ScottTaiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2017

Since the entrance the team is not prepared to handle large groups, we were part of a big competition team and the hotel staff couldn't handle the situation in several ways. check in was very slow and once we were taken to our room it was in the middle of the cleaning process (9 pm). we need to wait longer. the room condition was ok and cleanness but once we get install we discover that the ac was not working and will not work for the next days. Shower was poor and basically not hot water. Wifi is extremely slow. the restaurant was another patience test, which confirms me that they can't handle large groups. the attitude of service of the people in the restaurant was really good. Will not recommend it until is re-furbished or updated.

Room Tip: could seem as a competitive rate but once you use it actually is a expensive one.
  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank castrorar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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