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Reviews (77)
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5 - 10 of 77 reviews
Reviewed July 23, 2015

The hotel is old, in very poor condition, the beds terrible, towels were torn and old. Awful smell, stairs everywhere. The furniture old, broquen tiles, drapes torn......Not clean. The pillows were ugly. This is a Junior Suite!

Room Tip: Impossible, every room here its ugly!
  • Stayed: July 2015, travelled on business
    • Value
    • Location
    • Service
Thank pyonker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 10, 2015

Overall hotel was wonderful. The view from our room was worth it. Simple rooms. Staff great. Breakfast included in price is very simple, continental. Coffee was weak but tasty. Walk up to hotel is not easy if you are out of shape and are affected by altitude. It was hard for me but well worth the climb. Safe hotel and very close to Jardin de la Union. Bring ear plugs, city sounds! Rockets, church bells in early morning. Highly recommend. We paid around $75 night.

Room Tip: Luna room amazing view
  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lizmats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 28, 2015 via mobile

Just stayed in this hotel 2 days ago, the site is breathtaking as the hotel is located on top of the hill, near the center though however we moved down to the center as it is kinda high to climb up and down, more than 88 steps I think, not really accessible, the service is great and the rooms are pretty

Stayed: May 2015
Thank Marisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 15, 2014

Dirty bathroom, no hot water, unsecure room that couldn't be locked and led the maid to invade the room while we were sleeping. Poor and greasy breakfast. Unpolite staff that mocked on us when we asked for help. Not to mention the awful stairways. And it's expensive comparing to much better options in Guanajuato! We don't have a single good thing to tell about this lousy hotel. The worst hotel experience of a lifetime!

Stayed: June 2014, travelled as a couple
Thank Alexandra V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 29, 2014

Love it!!!!! Wonderful hotel, spectacular view, great location, and amazing service from the whole staff. Highly recommended.Walking distance to the Teatro Juarez, and the plaza where all the action takes place (music, restaurants, stores and where the famous callejonadas start). We couldn't ask for a better location to stay.

Room Tip: We stayed at the Toblerone room and we loved everything about it!
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mónica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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