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Reviews (1,621)
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68 - 73 of 1,621 reviews
Reviewed April 3, 2018

A quality hotel, amazing service, excellent food, perfect location. It felt like home away from home, I will always look for Four Seasons Hotels on all my future travels. The Hotel is not a huge place so the service and the ambiance is more personal and familiar and the security is amazing.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Four Seasons
Thank 645jonathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael_Gonzalez1, Director Comercial at Four Seasons Hotel Mexico City, responded to this reviewResponded April 5, 2018

Dear 645jonathan:

Thank you for your rave review!

We are so glad you enjoyed your recent stay with us.

We hope to welcome you back soon!

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

I did not want to leave! I wish I could have drinks in the courtyard every night! We ended up cancelling some reservations elsewhere because we wanted to eat breakfast every morning and dinner 2 out of the 3 nights on the property. We we went to Mexico City to explore a city we have never been to but we barely left the hotel. It was just so gorgeous.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Four Seasons
2  Thank juliadprickett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael_Gonzalez1, Director Comercial at Four Seasons Hotel Mexico City, responded to this reviewResponded April 5, 2018

Dear juliadprickett:

Thank you for choosing Four Seasons Mexico City!

We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you back soon.

Best regards,

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Reviewed April 1, 2018

This was our second stay at the Mexico City Four Seasons. The first, in December 2017, was quite fine ... however, this trip was less so. The hotel's stated check-in time is 3:00pm. We arrived at 4:15 pm, only to be told our room was not yet available. We left at 5:15 pm, still without a room, because we had a prior engagement. A room was made available upon our return later that evening. Despite having requested a room identical to our previous stay and one that was on the same floor as our travel companions, neither was provided. Eventually, the hotel got it right and we were not billed for the first night. Once we were resettled in our second room, there was no hair dryer to be found. So, bottom line, one has to be prepared for the unexpected at the Mexico City Four Seasons. If you are looking for a suite, try to request a room ending in the numbers 11 or 19 ... they'll have adequate bathroom counter space for two.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RobandMaryAlice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 31, 2018

Very high-quality but overpriced and overbearing. Staff clearly instructed to “over service”, which can be annoying. More often than not there is at least one conference going on, which disturbs the piece a little. Otherwise the high-quality - and very high price, that would be expected from the Four Seasons.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
1  Thank anewman734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael_Gonzalez1, Director Comercial at Four Seasons Hotel Mexico City, responded to this reviewResponded April 2, 2018

Dear anewman734:

Thank you for writing this review.

We are glad to hear that you enjoyed your stay here.

We are sorry that our team made you feel a little annoyed, we just wanted to cover all the guests needs.

It would be great if you came back soon!

Best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018

If there was a picture of perfection, the Four Seasons Hotel, its Staff and rooms would qualify.

From entry in the hotel where check-in attendants walk you to your room to the Concierge staff efficiently making recommendations and changes in plans, the hotel is not a "hotel" - it is an experience.

The suite was spacious with room to work and stretch out and had fabulous amenities. Service in the room twice a day, including turn down, adds a level of detail.

Over the course of a series of days, the Concierge, restaurant attendants and others reference you by name. Would strongly recommend Four Seasons as it was a wonderful experience

One recommendation for the hotel is to increase the size of the spa facilities. This is likely a plan in the future due to limited space

Room Tip: Choose a room facing the Reforma and on an elevated floor
  • Stayed: March 2018, travelled as a couple
    • Value
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    • Service
Thank JDSoui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael_Gonzalez1, Director Comercial at Four Seasons Hotel Mexico City, responded to this reviewResponded April 2, 2018

Dear JDSoui:

We appreciate your wonderful review.

It was our pleasure to host you during your last visit to Mexico City.

It is always a joy to read when our guests love the small details that really make Four Seasons Mexico City "one of a kind".

See you back soon!

Best wishes

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