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All reviews los canarios great hotel business trip upgraded to a suite walking distance turn down service excellent location per day excellent stay chapultepec park room service anthropology museum an upgrade fitness center comfortable rooms convenient location four seasons
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Reviewed 4 weeks ago

This hotel is part of the Leading Hotels of the World hotel group and it shows. EVERYONE, from the concierge, to the restaurant staff and the front desk are professional and exceptional. While this hotel primarily caters to business visitors, we were a couple on vacation and found the hotel perfect for our needs. We had several delicious dinners at La Cuchara de San Sebastian restaurant. It specializes is food from the San Sebastian area of Spain. Each course was better than the next and the wait staff were outstanding. There are two other restaurants but we only had breakfast at one of them. It too was excellent.
As stated before, all of the employees were outstanding. However we would like to mention two staff members who really stood out. One was the Head Concierge, Jose Acero, who helped us even before we arrived in Mexico City and continued to be a great resource once we arrived at the hotel. The other person we would like to mention is the Maitre de of the La Cuchara restaurant, Jorge Leon. He knew about every dish and every wine served in the restaurant and took personal interest in insuring guests had a good meal.

Room tip: All rooms are quiet. Our room was on the second floor and faced the street. Even with that location, we never heard any noise.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dugan65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Mr. Dugan:

Thank you for choosing Marquis Reforma Hotel & Spa on your recent stay in Mexico City.

As a member of The Leading Hotels of the World, our main priority is to pamper and make our guests feel special during their stay and offer them high quality products and services. That is why we are so pleased to know all our efforts to meet your expectations were worth it.

Thank you for your kind review, I will be glad to share your comments with our team, especially with José Acero and Jorge León, be sure it will encourage them to keep on going the extra mile anytime you visit us.

Thank you for giving us the opportunity to host you, we will be expecting you whenever your travel plans bring you back to the city

Yours sincerely,

Sara Lizarraga

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Reviewed 4 weeks ago via mobile

Lovely meal at the terrace restaurant. We were served by Octavio who was super helpful and had excellent recommendations for us. The grilled octopus was a highlight! All drinks are doubles, so be prepared!

Date of stay: November 2018
Trip type: Travelled with family
Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Mr. Jason,

Thank you for your kind review and for letting us know about your experience at La Cuchara de San Sebastian Restaurant.

For all of us was a pleasure to welcome and pamper you by offering meals and drinks to satisfy your palate and by offering you a high-quality service.

We are so happy to learn all our efforts to exceed your expectations were worth it.

Thank you for your preference, we will be expecting you once again.

Yours sincerely,

Sara Lizarraga

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Reviewed November 6, 2018

I was very happy with the service once we first got there. They offered us with a Jr. Suite and we took it without hesitation.
cleaning service was great! They will come by for turn down service too.
Nice sweet treat left for you.

Room tip: Quiet Rooms
Date of stay: November 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Zapatajuanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 5 weeks ago

Dear Mr. Zapata,

Thank you for choosing Marquis Reforma Hotel & Spa and for taking the time to share your kind review.

We love to pamper our guest and assist them during their stay to make them feel at home. For that reason, we are delighted to know we met your expectations through our team hospitality and by offering you the comfort you need to live a pleasant rest.

Thank you for giving us the opportunity to host you. We will be delightful to welcome you at home away from home.

Yours sincerely,

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 4, 2018 via mobile

Well... The Marquis Reforma is a well ubicated hotel. It is ideal for bussines. The pool is a little bit tinny and probably the high-land wheater of the city (all time cold) does not help so much. The spa is nice. Food are well tasted and if you come here try mexican food of course (be aware with spicy meals). Room are luxurious and persons who clean and make your room are for me the #1 in service in the hotel.

Date of stay: November 2018
Trip type: Travelled on business
Thank GERARDO R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded November 4, 2018

Dear Mr. Gerardo:

Thank you for choosing Marquis Reforma Hotel & Spa.

It was a pleasure to welcome and assist you during your stay and we are so happy to know our housekeeping team made your stay pleasant through their excellent job.

As you mentioned our privileged location allows our guests to visit interesting places near the hotel.

Thank you for your kind review our team will be delighted to learn all their efforts to get your satisfaction were worth it.

I will be glad to share your feedback about the swimming pool temperature to the manager involved for its review and follow up.

We appreciate your preference and we will be expecting you on your next trip to Mexico City.

Yours sincerely,

Sara Lizarraga

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Reviewed November 2, 2018 via mobile

Stayed at the Marquis for 2 nights, the service is great. Very friendly staff. The room and the hotel are extremely clean. The only thing I would say the hotel needs is a modern touch, new modern furniture and in room appliance.

Date of stay: October 2018
Trip type: Travelled on business
Thank LSofiaSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded November 2, 2018

Dear Sofia:

Thank you for visiting Marquis Reforma Hotel & Spa and for taking the time to let us know about your experience.

We always take great care of each and every guest by providing high quality service to make you feel special.

We appreciate your feedback, as it is very important to us. For that reason, I have already passed it to the relevant head of department for its review and for taking it into consideration.

Thank you for giving us the opportunity to host you. We will be expecting you on your next trip to Mexico City.

Yours sincerely,

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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