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All reviews the executive lounge national auditorium chapultepec park polanco area within walking distance outdoor pool excellent hotel concierge desk anthropology museum business hotel business trip hotel is located i highly recommend this hotel rooms are spacious safe neighborhood location is great felt very safe
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Reviewed 5 weeks ago

Having stayed at the Four Seasons and St. Regis in Mexico city I felt a bit let down by the JW Mariott. It is a good hotel and everything works for a short business trip but nothing will blow you away or make your stay memorable. It is centrally located and is easily accessible from the Polanco area. The bar is open till 1 am and has some food so when I went there upon arrival after a late night flight, I could get some decent food.

Date of stay: October 2018
Thank vamdirect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco C, Gerente at JW Marriott Hotel Mexico City, responded to this reviewResponded 1 week ago

Dear guest
thank you for choosing the JW Marriott during your most recent trip to Mexico City,
we hope to have more opportunities to host you in the future
thank you for taking the time to write a comment
Francisco Castrejon
Dir of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2018

Honestly, this hotel is the best run hotel, I have visited in a while. Could not put a finger on anything. Everything tip top, right from the greeting,, when we arrived, to the good buy after 3 nights. Clean nice comfortable rooms and greet service all around. We did upgrade to a great corner room with beautiful virw of park, yes, even from the huge shower, allwindows on one site. We ate breakfast at the executive floor, and the happy hour there was enough food for dinner, plus it lasted u til 10 pm, a great plus. The area was very safe and had a,axing restaurant. We will be back soon.

Date of stay: October 2018
Thank Fivedanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 26, 2018

We work in Mexico and wanted to try this hotel as Platinum Elite members at Marriott. We were somewhat disappointed with the hotel itself as the rooms are in need of an update. Having said that the staff make up for the inadequacies including the gracious manager, Senor Romero, who provided us with a great stay. He was a very refreshing manager as we actually met him in the motor court helping guests with their luggage. Bravo to his hands on approach making for a well run facility. Breakfasts at Xanat are exceptional as is our favorite server Miranda...definitely a highlight of the trip. Liliana at the reception was professional and helped with our requests. The hotel is clean and the beds are comfortable. I would be remiss if I did not mention what a fun area of Mexico City the hotel is located in...lots of nice restaurants and boutiques within walking distance.

Room tip: Some rooms are quieter than others as there is a convention/events center on one side of the hotel.
Date of stay: October 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank KarolinaSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 21, 2018 via mobile

Platinum member for Marriott/SPG
Great location. Close to museums and Polanquito. Safe to walk around.

Nice facilities. Good security.
Executive lounge gets two thumbs up.
The staff is fabulous.
Rooms are spacious and very comfortable.
As with any JW Marriott the bed was heavenly. Was very pleased with my stay.

Date of stay: September 2018
Trip type: Travelled on business
Thank 619lukasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 21, 2018 via mobile

The opulence of this hotel is striking from the minute you pull into the driveway. We were greeted by the door man dressed in a tailvoat and tophat. The hotel has a huge Lobby adorned by impressive artwork. Check in is not very quick but extremely thorough so be prepared to wait about 20 minutes before the process is complete. The concierge desk is staffed 24 hours and extremely helpful. We had booked a junior suite which was huge and furnished very Tastefully. The executive lounge access is the best perk with terrific views of the city from the floor to ceiling windows. Their breakfast and happy hour fare was top notch and the lounge server David was attentive to our every need. The hotel is in the heart of Polanco and within walking distance of everything. We even booked the city tour and Airport taxi from the hotel concierge desk and found it to be cheaper than other leading tour companies. Dining at Lipps was okay. The room service menu is actually better and quite affordable. The hotel even offered a candy snack cart in the afternoon in the lobby for all guests. Lobby elevator flowers were changed daily, which was a very surprising but nice touch. Our trip to Mexico City was made memorable by our experience at the JW Marriott.

Date of stay: October 2018
Trip type: Travelled with family
Thank Sunita V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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