Hotels within walking distance of Mexico City (Benito Juarez) airport are pricey and we chose the Camino Real - where I'd stayed before a couple of times - for an overnight stop prior to getting an early morning flight out. We arrived at 2.45 pm after a long ride up from Veracruz, and had to waiting half an hour the in teeming lobby (along with a lot of other people) to get our room (booked weeks before). The room was OK, the exercise room was good. But apart from the generally run-down look, especially in the lobby, we encountered two hassles. First, we had dinner in la Huerta, the less-upmarket restaurant (not unlike a VIPs or Wings, in appearance and menu, which is no bad recommendation); the service was excruciatingy slow, and not because the place was full (it was about 30% full); it almost seemed that the waiters expected everyone (in our section) to opt for the buffet, so waiter-service was a unnecessary luxury. When the food came, my beer was warmer than my food (chicken and veg). Second hassle: we had left valuables in the safe in our room (money, credit cards, passports and two laptops), using the code we always use. I checked it when we locked and it worked. About 10pm, about to turn in for an early night, we decided to open the safe, thus to save time in the morning. It wouldn't open. Three sets of the 9 lights remained blank. After many tries, we contacted the frost desk and a man came to investigate. He fiddled around for some time and left, promising to be back in '2-3 minutes' (I might add we are fluent in Spanish, so what happened was not the result of linguistic glitches). When he had not returned in 25 minute we called again and, eventually, he returned. More fiddling and several phone calls. By now, the hassle had lasted an hour and we were beginning to wonder what to do if the safe wouldn't open (since we couldn't fly out without its contents). Finally, after about 90 minutes, a more competent young lady arrived and, after further fiddling, got it to work. Her explanation - that entering the wrong code several times could cause it to seize up - made no sense, since we had not entered the wrong code. So, an hour and half late we got to bed. If we had left the opening of the safe to the morning, we would missed our flight. Conclusion: the Camino Real is convenient and a bit cheaper than the competition (Hilton and Sheraton); but it ain't great and avoid La Huerta and the room safe!
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- Also Known As:
- Camino Real Aeropuerto Hotel Mexico City
- Camino Real Aeropuerto Mexico City