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Hotel La Selva
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Reviews (64)
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7 - 12 of 64 reviews
Reviewed 7 August 2015

The staff is very helpful and friendly; the breakfast is so yummy and Alicia is a great cook. The location is a little hidden but you feel comfortable and safe regardless. Very close to two metro stations and close corner stores to buy anything you might need. You have access to wi-fi but you have to get out of your room to use it. Great service though, definitely coming back!

  • Stayed: March 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cleo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2015 via mobile

I stay here every time I visit DF the owner is super helpful, the linen fresh and clean and it's just a few metro stops from the city centre. Easy to get to by metro from the airport. Sure sometimes the cleaning is less than perfect. It's a $20 a night hotel with private bath and free WiFi so don't expect the Hilton!

Stayed: February 2015, travelled solo
2  Thank Lynne Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2015 via mobile

I started my trip through Mexico in this hotel in which i stayed 3 nights. Small, simple room but what else would you need? The owner Javier and Eduardo speak fluent english and when something went wrong with my car rental they arranged a new one to be brought to the hotel the next day. They told me which places to visit on my trip and since i didnt book anything else it was more than welcome. The lady who was preparing the food and coffee is a lovely person too. The baguette was great! And the coffee actually quite good. When i'm back in Mexico city at the end of the month i'll be staying here again for sure and Will advise Anyone i know to start their Mexico trip here! Muchos gracias!

Stayed: January 2015, travelled solo
1  Thank Wilfredroth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014

The cleanliness of the hotel is very unsatisfactory, there was hair on the bathroom floor and even a condom in the sink (since the hotel works in a zone of prostitution, including you can hear pleasure moans from the other rooms).
In addition to the pleasure moans, another thing that disturbs the sleep of the guests is the loud outside noise (there's an overpass near the hotel).
But worst of all was the fact that my netbook have been stolen inside the hotel and its administrators have not taken their responsibility for case.
I went to Cuernavaca and had left my luggage in the care of the hotel, when I came back, I realized that my netbook had been stolen. Immediately I have reported the fact to the hotel managers, however they merely said that what happened was an "accident" and they have no way to controll the entrance of guests into the luggage storage.
That excuse is an absurd, a hotel that wants to be respected can not allow guests entry alone into the luggage deposit freely. In this case, the person has stolen my netbook not only entry alone as he/she had enough time to open the my bags.
In a respectful hotel I can not imagine a crazy situation like that: guests entering alone into the luggage store and having enough time to act quietly, checking bags which belong to other guests and stealing what they wish. Totally insane!!!
Again I insist: Hotel managers merely said me that it was an "accident", and that another guest stole my netbook and that any camera of the hotel was able to capture who was responsible.
As compensation for the injury that I suffered (and at the same time a recognition by the guilt and failure of the hotel in this case), one of the managers of the hotel offered me 300 pesos (25 US dollars) of discount on payment of the room, which was ridiculous in comparison to the great prejudice, since my netbook had all my photos and important study and work files.
This hotel, for me, has lost all its credibility and I will never come back to host there again.

Room Tip: Avoid this hotel
  • Stayed: February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Lyconides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jsolis77, Propietario at Hotel La Selva, responded to this reviewResponded 15 March 2014
Google Translation

Hola. Me gustaría aprovechar este espacio para agradecer a todos los usuarios de Tripadvisor por sus comentarios, son de gran ayuda para nosotros, ya que podemos detectar problemas del establecimiento y así poder corregirlos.

Como lo platicamos personalmente, lamento mucho la perdida de su computadora, pero como le mencione el único responsable fue usted, ya que su maleta la dejo en una bodega, y no en la administración como se lo habíamos ofrecido. Me sorprenden sus malos comentarios, ya que es la segunda ocasión que se hospeda con nosotros, usted se alojo el 1º de julio del 2013 y su reserva fue por 15 días. nº de reserva 378623647. Lo comento para que otros usuarios puedan tener un poco de criterio y saber que los malos comentarios que menciona es solo por enojo al haber perdido su computadora. Por otro lado nunca acordamos darle ningún descuento o bonificación por su perdida y usted se fue sin pagar las ultimas 2 noches, que ya fueron cargadas a su tarjeta de crédito Visa.

Es lamentable ver tan malos comentarios y ver que muestra fotografías falsas haciendo creer que había cosas desagradables en la habitación, pero desafortunadamente no podemos hacer nada al respecto, ya que los usuarios son libres de publicar cualquier comentario y subir fotografías que no prueban si son reales o no.

Gracias.

Atte. Dirección Hotel La Selva.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2013 via mobile

My boyfriend and I arrived here for 2 nights and from the word go the owner couldn't have been more helpful. We had all you could ask for; a clean room, wifi, food available all day/night for a very low price. The hotel is also very close to the
metro, the best way to travel around the city. To top things off, on our last day we were due to check out at 12 but our bus wasn't until 2130.... Bit of a problem you would think. But not here as Javier allowed us to keep our room until then for no extra charge! He also booked our buses etc and helped us plan our next destination as he recommended we didn't go where we were planning. Overall excellent for the price and the service was second to none!

Stayed: October 2013, travelled as a couple
1  Thank Lmust25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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