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“Wonderful hotel and we will stay again”

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Holiday Inn Veracruz - Centro Historico
Ranked #17 of 78 Hotels in Veracruz
Indiana
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful hotel and we will stay again”
Reviewed 20 August 2011

My wife and I spent two nights here. This is NOT your typical Holiday Inn.....and that is a good thing. This HI is quite old and historic with old world charm such as hand painted tiles and high ceilings with wooden beams. The couryard was gorgeous and the small pool in the courtyard very refreshing and inviting. Its proximity to Veracruz's main plaza is another plus. The staff were pleasant and helpful. It is almost impossible for me to believe this is the same hotel that was trashed by the March 1 and 19, 2008 and the June 18, 2009 reviews (below). At any rate, my wife and i cannot wait to return.

Room Tip: I am not sure all rooms face the courtyard. If not, ask for such a room.
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank BigDolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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97 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Moskau
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 June 2010

It’s the most unusual Holiday Inn I’ve been to. It’s situated in old colonial building (17 or 18 century), near zocalo. Rooms are pretty big, with very high ceilings and stylized furniture. Breakfast was mostly Mexican (fried bananas, eggs, potatoes, etc). Free WI-FI (you’ve got to get password from reception) was very weak in the room, had to seat in the patio. Free parking. Staff was amazing…The only minor problem was mosquitoes in our room - we had to buy repellent. Overall, had a great stay, would definitely return.

Stayed May 2010, travelled on business
Helpful?
Thank doctor1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denton
Level Contributor
222 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed 2 April 2010

We stayed here 3 nights in March 2010. We had room 105, a gigantic room with 2 double beds, dresser, big TV w/remote, and enough room for a table and 4 chairs or 2 more beds. The floors were tile and the windows overlooked the HI private (free) parking lot. We had a pretty ceramic sink in the bathroom with blue flowers and the sink had hot water.

There are only two floors and all rooms open onto the central courtyard with pool and green space. There is an unmanned business center with large conference table and two free computers and one printer for guest use. I think they also had free Wi-Fi.

The receptionists and other staff are very friendly and helpful and the location is very good . . . almost across the street from the post office and customs house and 2 short blocks from the zocalo.

There are only 2 negatives . . . the lights in the room and bathroom room were so dim, we could hardly see and could not read. This once was a Franciscan monastery and the ceilings are very high . . . and the lights are too high up. We asked to change to a room with better lighting. They did give us a choice of another room, but it was just as dark and a little smaller. BTW, they are in the process of renovating, so hopefully the lighting problem will be addressed.

The other negative is the beds/pillows . . . they are rock hard. We had our own down pillows but we could not overcome the hard beds.

All in all, this is a nice hotel but a little overpriced . . . with taxes (but no breakfast), we paid about $72/nt. Would we stay here again? Probably not . . . we're budget travelers and think we can find something almost as good for about $25 less.

Sandy (in Denton)

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank behrens1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
washington, dc
Level Contributor
116 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 2 March 2010

We were in and out of Veracruz 3 times in our two month trip to Mexico. Because of its good value for the $$$ we stayed here each time. This is nothing like what we think of as Holiday Inn in the US, and I mostly mean that in a good way. It's an historic building. The location is super convenient, though it can be loud depending on what may/may not be going on across street. It's just a block or so from zocalo. A few seedy places between it and the zocalo though. Pool and courtyard very pretty. Breakfast (included) is wonderful - lots of fresh fruit, yoghurt, cereals, sweet breads and toast, and two or three hot dish choices (a buffet). GOOD COFFEE (and boy are we picky about that), and efficient service. Great free internet! Excellent help available at contracted tour desk in lobby. Shower fine, beds good. OK TV. Rooms (all 3 that we had) are very musty though and light is very dim.
Staff was very nice and helpful when nudged into service - but most were rather reserved
and not initially forthcoming. We were mostly intent on practicing our Spanish, but when it failed us, we noticed a fair amount of English spoken here . ..

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank glover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Folsom CA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 February 2010

This hotel is located in a pretty good spot. Not as good as a place we saw on the plaza called Digilencias, but sufficient good and near all the downtown markets and sights. The big issue was that the rooms are tiny. They moved us into a larger room which was nicer. The shower however was a disaster. There is no solid enclosure, just a curtain that separates the shower from the toilet, thus the entire bathroom floor gets all wet. It was a bit noisy at night. The gym was a joke. Not cause it was small but because the equipment does not work. None of it. The bike had a pedal broken, the weight machine had the cable pulleys broken, the glider was probably from 1940. They would be better off with out one.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sav260
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 August 2009

We were traveling to Bacalar, Quintanaroo coming from Monterrey. After traveling about 12 hours we were very tired and just wanted to stay some where clean and safe. The hotel did that very clean and very safe to park your car. The hotel is located in what use to be the old city hall of the city of Veracruz. We loved the rooms, the company that owns the hotel did a great job referbushing the hotel. The thing that was funny was that when I checked the Holiday inn web page it was 150.00 dollars for the room, but when I went up to the front desk 1089.00 pesos with breakfast and the breakfast was really good it came out to 78.00 dollars. Be very careful with the prices. We would stay here again but make sure to ask for a back room because I think that the room that face the street would be very loud and make sure if you are not a smoker to ask for a non smoking room.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sav260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterrey
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 June 2009

This hotel is a clear example of how the Holiday Inn chain is becoming in several regions of Latin America.

Hotel staff try to do their best, but the lack of training is sometimes evident. Even getting a smile from them is not so common. But the worst thing comes for stays of more than 1 or 2 nights. Here is a list of my experiences in this hotel, that make it the worst (yes, worst) stay I have ever had in a hotel:

I was in Veracruz for business purposes, together with four more people from our company. I took advantage of this trip and invited my wife, her grandmother, and my daughter (a 1 year and 1 month baby).

First, a description of what I found at this hotel:

1. Room was not cleaned daily. We discovered that when the baby accidentally spilled some water on the floor. The amount of dirt that was formed as a slurry was impressing. We requested hotel staff to clean the room daily, but observed that they just went to the hotel to put the thing in their place and make the beds. We needed to ask them to mop the place if we wanted. Otherwise, they just would not do it.

2. The amount of dirt that was accumulated in the walls of the bathroom was impressing, and a clear proof of insufficient cleaning of this part of the room.

3. Some days, we had to request toiletry items (soap, etc.), as when arriving at night we would find that the hotel staff would not leave it in our room.

4. The air conditioning was an old-style central system. When turning it on, you could feel the dirt coming out of the duct.

5. The internal side of the roof of the room was infested by mold (a sometimes toxic fungus that causes severe respiratory diseases). I discovered that on the morning I was leaving the hotel. Otherwise, would have moved immediately.

6. The swimming pool was full of leaves. Evidently, had not been cleaned in a while, and stayed as that for all our stay.

Photographs and videos of this hotel are available upon request.

In total, we were seven adults and one infant. Five adults were traveling from northern Mexico, me and my family from central Mexico. All of us are quite used to eating out of home (which in Mexico would mean we are used to have bugs in our system). But what happened in this hotel was out of proportion:

We all used to have breakfast every day a the hotel (was included in rate). All of us got sick of samonella and amoebas after leaving the hotel. The only meal we all shared was breakfast. It is clear that we got them at the hotel. We had fever, diarrhea, vomiting, muscular pain as sympthoms.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JFAR1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Veracruz - Centro Historico

Property: Holiday Inn Veracruz - Centro Historico
Address: Calle Morelos 225 | Intre Juarez y Emparan, Veracruz 91700, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Veracruz
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 78 Hotels in Veracruz
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Veracruz - Centro Historico 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
HOLIDAY INN VERACRUZ-CENTRO HISTORICO, offers excelent services and facilities. Its unique location in the historical Center of Veracruz Port, 10 Km from World Trade Center. Only 3 minutes walking to the principal atraction in Down Town. Also we offer the following services and facilities:* 41 rooms, *4 Suites, * Medical Service * Restaurant 'La Estancia de Boca de Veracruz'* Business Center* Babysitter Service* * Air Conditioning* Safe-deposit box in the room * 2 conventions rooms * Free outdoor parking * TV Satellite Antenna * Laundry and dry cleaning serv. *Gym *Outdoor pool, Room Service. ... more   less 
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Also Known As:
Holiday Inn Veracruz
Veracruz Holiday Inn

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