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Reviewed May 20, 2016

We spent our honeymoon here. Beautiful property... but very poor service. We had multiple issues our entire stay and nothing was ever resolved... Very disappointed especially in starwood as a company. Sadly we will not return.

  • Stayed: June 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Kassy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded May 23, 2016

Dear Guest:

In behalf the entire staff we want to apologize for the inconveniences you encountered during your stay, your comments are really welcome and we thank you for writing your helpful feedback. We will be glad if you choose our resort once again please contact us at: experiences@westinlagunamar.com so we may discuss this further.

Sincerely,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 20, 2016 via mobile

This is a 4-star accommodation, nicely decorated, with visible and vigilant security, a perfect location in the hotel zone, and great room views. All units have, minimally a small kitchen, and some have a full kitchen.
Food is reasonable priced on the premises, and the service is attentive and caring.
You can easily travel by bus or taxi to anywhere you want to go. There is an upscale mall across the street, and Sorianas, a fine grocery store, is a 10-minute normal-pace walk away.
The property is on the beach, and also has several large, clean swimming pools.
It is not all-inclusive, which is should not be an issue if your goal is to stay or get fit. Also not being all-inclusive is an incentive to leave the property to really see what Cancún has to offer.

Stayed: April 2016, travelled with family
3  Thank Traveholica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded May 23, 2016

Dear Guest:

We would like to thank you for posting your nice review. Our location is perfect: in the hearth of the hotel zone where you can reach everything walking distance .Thank you for your valuable feedback and we hope to welcome you back soon.

Warm Regards,
The Westin Lagunamar Management Team

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Reviewed May 19, 2016 via mobile

My girlfriend and I visited here with her kids and her parents in a 2 bedroom lockoff. The rooms are nice size with full size kitchens. The infinity pool and beach were very nice and the kids were in the water every day. Service level was good but not great and the resort seemed to nickel and dime a little bit on small items like extra towels but overall our stay was enjoyable

Stayed: January 2016, travelled with family
3  Thank PaddleWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded May 23, 2016

Dear Guest:

Thank you for taking the time to post a review about your stay, we certainly care about all our guests’ comments and feedback, it is important to us to improve and give our guest what deserve and what is a Westin Lagunamar Experience, relaxing and renewed.

Sincerely,
The Westin Lagunamar Management

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Reviewed May 19, 2016

This place is so clean and well kept, the staff really gives their all. I thought of Cancun as just a place for college aged adults, I've been pleasantly surprised. The beaches are beautiful huge with crystal white sand. The food is great too.
I visited the Spa and had the massage of a life time.

Stayed: May 2016
4  Thank jackie d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded May 23, 2016

Dear Guest:

We would like to thank you for posting this nice review. We hope to welcome you back very soon.

Warm Regards,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 18, 2016

Our experience was great! Staff was very attentive, able to answer all our inquiries, from taxi's, local buses, shopping for food to cook in our room, shopping for merchandise, finding the best scuba diving places.... The rooms are fully equipped to be able to eat in, very clean and functional, with washer and dryer! The grounds are clean and well maintained, with lots of public poolside lounging along with lots a private nooks to sit and read or watch. Great beach access with very attentive life guards.

  • Stayed: April 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank sand-stone0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded May 19, 2016

Dear Guest:

We would like to thank you for your nice comments and feedback, it is nice review about our facilities and staff. Looking forward to welcome you again near future,

Warm Regards,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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