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“Awful Services” 1 of 5 bubbles
Review of Suites Gaby Hotel

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Suites Gaby Hotel
Ranked #99 of 181 Hotels in Cancun
New York City, New York
1 review
“Awful Services”
1 of 5 bubbles Reviewed 23 January 2012

Althouh this hotel is in the center of Cancun...the services is terrible ... The staff is very unprofessional and won't even bother to help when needed... No Internet service. False advertisement ...

  • Stayed January 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank PPeguero97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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227 reviews from our community

Traveller rating
    57
    102
    47
    8
    13
See reviews for
38
93
47
8
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
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  • Spanish first
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English first
ca
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 20 January 2012

This hotel is in the center of downtown Cancun. It is about 5 minutes away from the ADO bus station. we got charged 40 pesos for the taxi ride here. The rooms are very nice and modern. Nice comfortable bed, nice cable tv, air conditioning, a safe, closet, a nice bathroom and shower with hot water. The internet is not wireless, however there is a desk inside the room and you can just plug the cable into your laptop to get internet access. Overall, this place is nice and cheap. You can also cross the street and you can catch the bus R-9 and it will take you to walmart in case you need anything for 6 pesos per person. I would recommend this hotel as it is very nice, clean and modern. Have absolutely nothing to complain about!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gabyrocha0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 11 January 2012

My wife and I stayed here 2 nights on our way back from Tulum. The Hotel is in the city center. It is close to big markets for shopping, restaurants, and bars. There is free Wi-Fi, but only in the lobby. The rooms and bathroom were clean, but the bed was small. You get a free safe, and for the price it's a pretty good spot. Don't come here expecting luxury though. It was a regular room with regular amenities.

FYI....There is no elevator so be prepared to lug your bags up a few flights.

Room Tip: Ask for a room on the first floor. There's no elevator and dragging your luggage up the steps is...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ILUVYERKIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ithaca, New York
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 bubbles Reviewed 2 January 2012

I stayed at the Suites Gaby for one night coming back from Merida on the way to the airport. It's located just a few blocks from the ADO station. I had planned to walk to the hotel, but the streets, sidewalks and curbs in that area are so torn up, I took a taxi. If you have a backpack or a real carry-on, it's OK. For wheeled luggage in the heat of the day, forget it.

There are quite a few restaurants near the hotel as well as a convenience store. As a single traveler, I never felt unsafe.

There is free Wifi in the lobby but no elevators, so again the luggage thing might not be a problem when traveling light.

The room was very clean, modern and sparse (which I prefer) with a decent bed, a free room safe, some bottled water and A/C that worked well. The rain forest shower head was an unexpected treat as was the new flat screen TV.

For the price for a few days or as a base of operations, this place was great. With no pool, however, I wouldn't recommend it for a vacation destination.

  • Stayed October 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank mydogislovely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XXX
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 26 December 2011

Hotel is located in downtown Cancun walking distance from bus stations (AOD) and Tulum Av. where buses to Hotel zone come through.
Area is actually safe as everybody assured me but you do have a strange feeling after leaving Tulum Av. in the middle of the night in an empty street not knowing the enviroment and having heard a lot about mexico.
Transportation to Hotel zone no problem and you actually also get a small taste of real Mexico...
Room was very decent, clean with TV, nice renovated bath and good bed.
It was supposed nevertheless to have Internet in the room but it was not working. Same with Shuttle to Hotel zone that was not running.
Price very low. Price value OK but hotel did not deliver all things promised.
Enjoy

  • Stayed December 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank N T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laramie, Wyoming, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 24 December 2011

The service was excellent. Everyone was friendly, and it didn't seem to be fake friendliness, like at some of the places we went, the room was nice, and very clean, with really nice showers and a pretty good cable package. They let us check in early and check out late with only minimal fees for doing so. They even had a nice little restaurant to get coffee in downstairs. It had everything but the beach.

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Veronica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 November 2011

This was my first introduction to Mexico, and it was a real pleasure. I asked about a good, cheap place to eat, and the staff directed me to the Plaza, only two blocks away. There was a festival going on, and i understand it happens every night. Not only lots of food vendors offering traditional Mexican fare at great prices, there was live music and friendly people of all ages having a great time.
The hotel itself is a bit of an 'art hotel'. Simple, but modern decor, clean rooms, and a comfortable bed. The street was a bit noisy, there is no elevator, and a weird smell in the hallway, but hey, this is Mexico. Definitely would go back.

Room Tip: Lots of stairs. Stay on a lower floor if it bothers you.
See more room tips
  • Stayed November 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank playpal1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suites Gaby Hotel

Property: Suites Gaby Hotel
Address: Av. Sunyaxche Lote 46 y 47 | Mza 2 Supermanzana 25, Cancun 77509, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #99 of 181 Hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Suites Gaby Hotel 3*
Number of rooms: 54
Official Description (provided by the hotel):
Suites Gaby has a privileged location in downtown Cancun, a few minutes walking from the bus station, to the airport, to Playa del Carmen and beach area, a few steps from the main handicraft market in Cancun "Mercado 28", malls, restaurants and bars, their facilities meet comfort for people who want to vacation but also for people traveling on business; rooms have access to free wi-fi, work desk, flat screen TV with digital box for cable channels, air conditioning, electronic safe with lap top capacity, German design windows against noise and electronic locks, Suites Gaby has a restaurant "The Turtle" where we served delicious Mexican breakfasts, free covered parking, free internet is available in public areas, valet parking and 24-hour front desk. ... more   less 
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