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“Great hotel with loudest air conditioner I've seen”

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Grand Fiesta Americana Coral Beach Cancun
Ranked #8 of 181 Hotels in Cancun
Certificate of Excellence
Atibaia, SP
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great hotel with loudest air conditioner I've seen”
Reviewed 17 February 2012

The staff is great!
People always with smile in face, always trying to do the best.
Location is great, with a small private beach, pool area is very nice.
Service is terrific, they serve you at beach. I ate a very good seafood and not expensive.
Breakfast is very good, with plenty of options.
The rooms are big, clean, but the air conditioner needs a upgrade.
I don't have problems to get sleep with some noises, but i had to turn of the AC at night to sleep.

  • Stayed January 2012, travelled with family
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Helpful?
4 Thank JHD_1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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mahwah,nj
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 February 2012

Aside from an unusually inefficient front desk staff, this hotel lived up to it's reputation, that is until our second night.
Due to a constant stream of "noise' at midnight from the floor above, my girlfriend made two calls to the front desk requesting some resolution. An hour passed with no response. This prompted my calling the front desk with a demand that someone come to the room in order to assess the situation. To my amazement, the calls from my GF were ignored. My manly call seemed to get the job done and we were moved to another room for the night.
The following day, a minion of the manager advised us that no compensation would be made for the inconvenience and the disrespect as it was not within his control.
It is my advise to be prepared to pay a premium, we paid 500 US dollars per night, and have no recourse to any glitches that may occur. This is on top of the sexist treatment.

WBG

  • Stayed February 2012, travelled as a couple
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Helpful?
4 Thank springme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 February 2012

I stayed in December 2011 for a week! It was amazing! The room was sooo nice. We stayed in a jr. suite. There was a sunken sitting area with a balcony off of that. The view was amazing. You could see isla mujeres from the room. The hotel staff was so helpful. We forgot to take the do not disturb sign from our door and did not get the room cleaned one of the days we were there. We called down to the front desk and asked for some sheet for the bed and they cleaned the room! The breakfast buffet was worth the price. There was made to order eggs, tortillas, and every other type of breakfast food. There was also a banana in cream dish that is amazing. The resort was beautiful. There was a private beach with lounge chairs and umbrellas. This is the only place to stay in Cancun! It is at the end of the restaurant and club strip.We walked to dinner every night and felt very safe. We also walked to the huge souvenir shop and the bus stop from our hotel. You will not be disappointed if you book this hotel!

  • Stayed December 2011, travelled with friends
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Helpful?
2 Thank southernsweety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 February 2012

My husband and I, and our 2 sons (17yrs & 14yrs) stayed a week here mid December 2011. This was our first stop as part of a 6 week holiday. WOW, were we spoiled! Everything was perfect. We had a room with Grand Club Level access. Room was spotlessly clean, balcony with incredible views over pool area and out to Caribbean ocean. Great size. Grand Club Level option is definitely worth it. Eduarado and his co-workers were extremely helpful, polite, funny, they made you feel so welcome (they helped make this stay very memorable) - remembered our names after meeting them the first time and got to know what we usually ordered to drink etc. in no time. Fantastic people, very interesting to talk to and get to know. We were given a tequila tasting/information session one night - very interesting. Unlimited food/snacks and drinks (alcoholic and non) until 9.00pm each night. This option still lets you go out and try the local restaurants for dinner - Casa Tequila over the road is great!! Pool staff and pool/beach bar staff were great also, iced towels and bottled water with cashews etc brought to your deckchair as part of Grand Club Level option. Pay for cocktails etc but cheap and SO worth it! Plenty of deck chairs and space on beach and around pool, never felt cramped in. Perfect beach, great for swimming etc. Had a couple of hours of rain, but just spent the time at swim-up bar - great fun staff and awesome drinks. Very relaxing stay, will definitely be back, already planning next trip there. Best location and best beach, would recommend to anyone!! You have to include a visit to Coco Bongo during your stay - amazing!

  • Stayed December 2011, travelled with family
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Helpful?
2 Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 February 2012

Just returned from a 4 night stay and loved it so much. We stayed in a 4th floor room on the West side and it was gorgeous with brand new modern furniture, a beautiful balcony looking out over the pools/beach and was SO CLEAN. The bathrooms were spotless. We loved our room.

The staff is the most attentive and kind I've ever met, the service is impeccable. The food was fantastic - we ate at Isla Contoy for dinner twice, and the sea bass was wonderful, the mariachi band that played for us during dinner was adorable and so good.

We had the a la carte breakfast on most mornings which was delicious and affordable. We had the breakfast buffet on one morning, which (after using our 10% discount card) turned out to be $45 total for two people (not a bad deal at all!)-- unlimited mimosas/bloody marys, ten types of fruit juice, omelette station, cold cuts, tropical fruits, pancakes... etc. We ordered room service for breakfast our last day and it was prompt and delicious.

The beach was gorgeous, with a plethora of beach chairs. People were always walking around asking if we wanted drinks (the banana monkey is delicious! highly recommend), and one day even walked around with a platter of fruit skewers and offered them to everyone for free.

We went to the spa for the buy one get one free massage promotion on our last day - amazing experience. We were there for over 4 hours, when u take into account the hydrotherapy ritual. Was such a great experience and so relaxing. My boyfriend and I loved it.

We also left the hotel for dinner twice -- Habichuela's downtown and Lorenzillo's. Both excellent.

Really loved it! Would definitely go back or recommend to friends.

Room Tip: They mentioned the West side rooms were updated to keep the 5 diamond rating. So why not ask for one...
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  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank DCgirl885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belo Horizonte, MG
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 February 2012

This is a very good hotel, expensive but offers good service. The rooms are big and clean with a very nice view of the Caribbean Sea. The location is very good, right in the middle of everything. The hotel offers free parking space. They charge an absurd amount for wi-fi.

ATTENTION: the hotel partners offer TERRIBLE service. We hired tours from an agency inside the hotel (hotelbeds) and they didn’t show up to pick us up. The customer service sucked, the guy was very impolite and insisted that we were not there in time. We lost a lot of precious time talking to him. After, because of that, we decided to rent a car. The company was also inside the hotel, Dollar Rent a Car. They gave us the price in dollars and wouldn’t accept the payment in dollars in cash. They said it had to be in pesos, the local currency, and made an absurd exchange rate. In their contract, they said they accepted dollars, even though the guy said no. Because of that, we paid 20 dollars plus the price they gave us. We were misled twice in the Caribe within two days. BE CAREFUL! DO NOT TRUST A COMPANY BECAUSE IT IS INSIDE THE HOTEL!

  • Stayed January 2012, travelled with family
    • Value
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Helpful?
2 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
537 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 4 February 2012

We were here for a medical congress. It was lovely with spacious rooms, large bathrooms, and exquisite views of the ocean. The many pools are wonderful. There are several restaurants with the buffet breakfast being commendable.

The downside includes 1) a horrible internet that works only sometimes and for which there are high charges and 2) a charge for coffee packets in the room - an absolute no-no.

  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank larryderm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Fiesta Americana Coral Beach Cancun

Property: Grand Fiesta Americana Coral Beach Cancun
Address: Blvd Kukulcan Km 9.5 Lote 6 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cancun
#6 Family Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Spa Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
#10 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Fiesta Americana Coral Beach Cancun 5*
Number of rooms: 602
Official Description (provided by the hotel):
This luxury hotel rises majestically in the heart of Cancun’s entertainment district. The 602-rooms present with all the class of a fine European hotel, combined with the warm and gracious service that has made us famous. Our full-service spa, invite you to enjoy the endless relaxation and adventure. Fine cuisine is available in our nine restaurants and bars. Guests may also use the large outdoor pool along with a children’s club. ... more   less 
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Also Known As:
Fiesta Americana Grand Coral Beach Cancun Resort And Spa
Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
Grand Coral Beach Cancun
Fiesta American Cancun
Fiesta Americana Cancun Mexico

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