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Elmira Arabian
Toronto, Canada

Average stay

2.0 of 5 bubblesReviewed Jun 23, 2019via mobile
The service and housekeeping is disappointing. The picture i uploaded is after the room service. They didn’t clean the bathroom properly. No new shampoos.The staff are nice they don’t speak English well. The pool is nice. The entertainment is really weak.
Date of stay: June 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this review
Responded Jun 28, 2019
We appreciate your comment, and kindly ask you to accept our apologies for not being able to meet your expectations I have sent your review to the House keeping department and to the Operations Manager
Hopefully you will give us the opportunity to host you once more in a not so far future
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (9,978)
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Traveller rating
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All reviews la joya isla contoy gem spa coral cafe master suite breakfast buffet mariachi band private beach jet ski kids club turn down service french restaurant hotel zone ocean front night life hotel is beautiful great beach
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3,831 - 3,836 of 9,978 reviews
Reviewed June 23, 2019

From the moment we checked in, we received nothing but the most impeccable service. Every restaurant, bar, housekeeper, etc. was so kind and attentive. We had a junior suite with a balcony and view of the ocean and pools. Our rooms were immaculately attended to each day, and we enjoyed the turn down service with chocolates on our pillows and fresh slippers by the bed. Room service always came promptly and included every possible condiment or request one might want without ever asking for it. There were so many small touches that really made it a nice trip:
-every room service cart included fresh roses
-cold towels to greet you after being out in the heat
-large beach towels every time you go to the pool or beach
-fresh towels and slippers available to return to the hotel
-snack delivery directly to the pool or beach throughout the day: fresh fruit, brownies, quesadillas, and popsicles were all enjoyed throughout this trip
-fresh drinks in the lobby: today was citrus water and hibiscus tea
-mariachi band performance at La Joya restaurant that went to each table throughout dinner
-fresh fruit available throughout the hotel

Above all, the level of service, friendliness, and attention to detail was much appreciated. I would definitely stay here again.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kayla F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded June 28, 2019

I have no words to thank you enough for such a great review, We all strive at the hotel to offer the best possible service, and knowing that we exceeded your expectations makes us very happy.
You described every little token we offer and all of them were designed thinking in our guests satisfaction,
We will be very honored to host you back in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 22, 2019

Love their services and location.
I would go back there again on my 60th birthday!!
They came in twice a day to clean our room and their housekeeping was excellent.
I can't wait to go back there again in the future.
I highly recommend this wonderful resort !!

Room tip: We had great view and they up graded our room with champagne !
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Annie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded June 24, 2019

Thank you very much for you kind review, we are happy to read that you enjoyed our service and appreciated our House Keeping program. We look forward to hosting you in a not so far future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 22, 2019

It was more than I expected, the staff went above and beyond to make our 25th anniversary very special. We plan on coming back next year. The concierge was extremely helpful and had our room set up as a surprise when we showed up.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Excursion57260453359
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded June 22, 2019

Thank you for your kind review and your kind words, we are happy to read that we were able to surprise you and offer you a very nice 25th anniversary celebration. We look forward to your next visit to Cancun and of course to the " Coral Beach"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 21, 2019

It's OK.

It's dated but very clean.
Food is good but expensive (small portions).
Staff is attentive and courteous but scripted (not very accommodating)
Not their fault but the beach is horrible (dirty)

Although our stay was good overall, we actually had an unfortunate episode with an employee that almost ruined it.

My mother and nephews happened to be in Cancun as well and came to say "hi." Upon their arrival, security told them that they were allowed in the restaurants and the beach (obviously, as it is public) BUT they could not use any amenities (pool, etc.). I thought that was ridiculous - as the hotel was almost empty - but fine, those are the rules. We were all in the restaurant and my nephews went to the beach to play. After a while, the pool's lifeguard (of all people) kicked my nephew out of the beach because he was 'using the hotel amenities.' I explained to him that the beach is public and he has no right to do that, to which he replied 'well, he is using the hotel's stairs to get there so he is using the amenities.' (I kid you not).

Yes, it makes no sense 1) you can be in the restaurant and 2) you can be on the beach but you can't use the hotel stairs? (20 feet between them)

Scene ensued and a supervisor came but didn't know what to say or do. We felt treated like dirt so decided to leave.

In summary I'll say what I told a friend who wanted to book here the following week:

For the money, there are a lot of better options in the area.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Service
2  Thank mocorocker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded June 21, 2019

Thank you for your review, Please accept our apologise for not being able to meet your expectations I have sent your note to our Security Manager he should revise the procedure in how his team approaches our guests. Yes we do have a strict policy about the use of our premises in order to offer our guests the best possible service, however, our guests' satisfaction will be always our priority . Once again we kindly ask you to accept our sincere apologies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2019

Stay here if you want it all and have the best time with great amenities.
The extra large King bed in our room was Excellent.
Great pools and bars.
The staff and services were topnotch. Not a bad view from any room.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Explore60308193626
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded June 22, 2019

Thank you so much for your kind review and words, we are happy to read you enjoyed so many aspects of our hotel, suites, views, pool and bars.
We look forward to hosting you back in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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