From the moment we checked in, we received nothing but the most impeccable service. Every restaurant, bar, housekeeper, etc. was so kind and attentive. We had a junior suite with a balcony and view of the ocean and pools. Our rooms were immaculately attended to each day, and we enjoyed the turn down service with chocolates on our pillows and fresh slippers by the bed. Room service always came promptly and included every possible condiment or request one might want without ever asking for it. There were so many small touches that really made it a nice trip:
-every room service cart included fresh roses
-cold towels to greet you after being out in the heat
-large beach towels every time you go to the pool or beach
-fresh towels and slippers available to return to the hotel
-snack delivery directly to the pool or beach throughout the day: fresh fruit, brownies, quesadillas, and popsicles were all enjoyed throughout this trip
-fresh drinks in the lobby: today was citrus water and hibiscus tea
-mariachi band performance at La Joya restaurant that went to each table throughout dinner
-fresh fruit available throughout the hotel
Above all, the level of service, friendliness, and attention to detail was much appreciated. I would definitely stay here again.