It’s hard to find words to describe how incredible our family vacation was—we chose Club Med because we hoped to find a place that would make everyone happy. We have 4 kids—ages 18, 15, 12, and 9. We stayed there from March 24-31.
We all tried new activities—everyone (including the adults) LOVED the trapeze, sailing, kayaking, and snorkeling, and most of us enjoyed waterskiing (the 9-yr-old was too young). Our 9-yr-old took up windsurfing (Sam, the GO, was very patient and kind as he gave her lessons). My husband and the girls enjoyed the daily beach volleyball game, and although I didn’t participate, I thoroughly enjoyed watching the daily Zoomba class that took place in the common area right by the beach. We also loved watching all of the iguanas on the path to snorkeling/sailing. We spotted the famous Maximus each and every time, and he often performed for us with his head motion and warning sound.
The food was wonderful—a great variety, and truly something for everyone. Plenty of kid-friendly food, many vegetarian options, and always a choice for those of us that like be adventurous when trying new foods. We all love Mexican food, so it was a bonus that there was always an abundance of Mexican choices. We became spoiled with the selection of fresh fruits and vegetables, too. In addition to the main buffet, we tried both of the sit-down restaurants that require reservations. We weren’t all that impressed with the steak house, but we LOVED the fine dining Mexican restaurant (and we enjoyed lunch there after sailing, too). The lobster, the beef tenderloin, and the chicken fajitas were all outstanding. For lunch, the “make your own salad” was a favorite.
We had very low expectations for the accommodations, knowing that Club Med is not known for the rooms. We were pleasantly surprised. Although certainly not 5-star rooms, they were clean and cheerful with flat screen TV’s and very comfortable beds. They also had refrigerators, safes, and balconies. The bathroom situation was a little strange (toilet in a separate room from sink and shower), but not that big of a deal.
I have to say the thing that sets this all inclusive apart from others is the staff. From the moment we arrived, we felt welcomed and happy. Club Med trains their staff to be completely focused on making the guests happy, and they are fabulous at what they do. As others have mentioned, the GO’s are phenomenal—we loved Rafael, Natalie, Luiz, MadMax, Sergio, Moses, Mafet, and the list goes on.
That said, even those not in the spotlight went above and beyond during our stay….the people that brought us drinks at the pool, the housekeeping staff, the servers in the restaurants….all amazing. One lifeguard made all the difference in our stay—Ciro was his name, and he guards the beach by the sailing and kayaking.
During a sail, my husband accidentally dropped our daughter’s (underwater) camera into the ocean—it fell out of his pocket as we were switching sides during a turn. We were a few days into the trip, so all of our photos were on it, including that morning’s snorkeling adventure, complete with underwater photos of our kids and the fish.
My husband kayaked out to search for the camera, but it was clearly a needle in a haystack. When he told the sailing/kayaking GO what had happened, the GO loaned him a snorkeling mask to try again. My husband went over to Ciro, the lifeguard, letting him know his intent to swim pretty far out to sea in search of the camera (so he wouldn’t worry as a lifeguard). Since there were no guests on the beach, Ciro immediately offered to help, and he joined my husband with a pair of goggles, diving repeatedly in search of our camera.
15 minutes later, Ciro surfaced holding our camera in his hand! It was unbelievable, but true. Had it not been for Ciro’s kind nature and genuine interest in helping, we would have lost our camera and our photos. Again, he’s not one of the GO’s that is always in the spotlight, and yet to us he will always be remembered as “Ciro, our hero.”
Suggestions for those traveling to the resort (things I wish I’d known):
1. Bring cash. We brought a minimal amount, figuring we could charge everything. We paid cash to get our daughters’ hair braided on the beach, and we went back to give Ciro some cash as a token of thanks—and we pretty much depleted our cash. On “Mexican Night,” many local vendors brought their crafts to the gathering area. We definitely would have supported their businesses and come home with reasonably priced, interesting souvenirs if we had the cash. We went to the cash machine in the reception area, and it was out of order. The front desk did not have cash, either.
2. Make reservations for the a la carte restaurants the day you arrive. We dined at both, but we were unable to get the days/times we’d have preferred. I’d skip the steak house altogether if we had it to do over, and I’d likely go to the Mexican restaurant twice.
3. Make sure you don’t miss the circus show (the one in the theater, not the one at the trapeze). I believe it is on Thursday nights (it was for us). We were amazed by the talent, and we knew all the people because they had been our trapeze instructors all week.
4. Bring conditioner. Unless you stay in Jade, the upscale part of the resort, they only provide shampoo, body wash, and body lotion. I had called ahead to make sure they had shampoo and conditioner in the rooms and was told they did. I’m guessing some of the resorts do, but Cancun does not if you stay in the regular rooms.
Some constructive feedback for the resort, if somebody from Club Med is reading this review:
a) Find a way to improve the internet. It was very patchy at best, and since there is a fee for this service, it seems only fair that it should work all the time.
b) Improve the checkout process—we emailed our boarding passes as instructed, but when we checked out they were not ready and waiting for us, as we were told they would be when I called from the room to confirm the email was received. At check out time, it was as if I’d never called. They had to locate the email (again), and we learned later (at the airport) that only 5 of the 6 boarding passes had been printed. It was disappointing to end with so much stress, as we were on a time crunch to depart.
c) Improve the service at the reservations-only restaurants. Guests go there for a special night, and poor service definitely takes away from the experience. We ended up canceling our dessert order at both places, because we had waited so long for everything and we did not want to spend any more time at the meal.
Despite the constructive feedback for the resort, we will remember our time at Club Med Cancun Yucatan as our best family vacation ever. Our only regret is that we eventually had to come home!
- Official Description (provided by the hotel):
- Discover the wonders of Mexico in this environmentally friendly all-inclusive family resort nestled on a pristine stretch of world-famous Mayan Riviera beach. Travel to Club Med Cancun Yucatan with your family to enjoy a carefree all-inclusive vacation amidst the sumptuous amenities, natural beauty and a relaxing atmosphere that make this unique family resort as breathtaking as it is adventurous. Uncover a fresh perspective on the charm of the Mexican culture and experience a vacation filled with enhancements for the entire family. There's so much about this newly redesigned resort that will touch your family for years to come: refined accommodations, excursions* to Mayan archeological sites, a new Club Med Spa by Comfort Zone*, 3 restaurants including 1 fine Mexican dining venue and 1 serving worldwide specialties, and more. ... more less
- Also Known As:
- Club Med Cancun Yucatan Hotel Cancun
- Cancun Club Med
- Club Med Cancun Resort