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“Truly paradise!”

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Presidente InterContinental Cancun Resort
Ranked #14 of 175 Hotels in Cancun
Certificate of Excellence
Atlanta, Georgia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Truly paradise!”
Reviewed 18 March 2012

What a great place, complete package. From the service, to the rooms, the the restaurants, to the bars, to the amenities (especially the beach!), what a place. Location is amazing, right near all the stuff in town, but yet you feel a million miles away once inside. Rooms are amazing, totally upgraded, wonderful bath! Both bars are fantastic, the indoor tequila bar is beautiful, and the Deck Bar has a wonderful covered area with views of the pool and the beach. The beach is the best around, super fine sand! But what really stands out are the people, all so friendly, non-obtrusive but there whenever needed! A hotel is more than the brick and mortar, it's the people who make the difference and this place has figured out the formula.

One other wonderful amenity - they set out several tables for two on the beach for romantic dinners. Book in advance if you want this because there are very few and they seem very popular.

If you are going to Cancun, I highly recommend this hotel, you can't go wrong!

Room Tip: We were in the low, long building which has great views of the beach and ocean. There is a separate...
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  • Stayed March 2012, travelled on business
    • Value
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Helpful?
1 Thank dupontcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, 20 March 2012
Dear Guest,

Thank you for taking the time to share your feedback from your recent stay with us at Presidente InterContinental Cancun.

I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel as a truly paradise. Thank you sincerely for commending our service team in this regard. Your kind recognition will be very well received.

I look forward to an opportunity to welcome your return to Presidente Intercontinental Cancun in the near future.

Sincerely,

Nathalie Urban
General Manager
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (443)
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English first
United States
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 16 March 2012

This is a good hotel.
The beach is just perfect, very wide stretch of white sand, calm turquoise waters, no other hotel in Cancun has a nicer beach.
The Hotel is ok, good location, great pool, good restaurants and nice elegant lobby, but it definetely looks a little tired and in the need for some updates.
Don't expect great luxury just 4 star accomodations at best.
I would come back just for the beach.

  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Galion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, 17 March 2012
Dear Guest,

Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us your experience!

We look forward to welcoming you back during your next visit to Cancun.

Cordially,

Nathalie Urban
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 March 2012

As many travelers noting this hotel is not "GLITZY" place, but if you come here to unwind, relax and enjoy best beach in the area, very good service from top to bottom and still to have the quiet time to yourself - you are in right place. If you enjoy the noise, booming music and the hoards of the tourists - stay away.
We spent one relaxing week on the beach, enjoyed decent food without "pigging out" at the trough of "all inclusive" places - ( there is nothing wrong with that too, sometimes we are for it too...).
The staff is very helpful: the front desks, the concierge services and the bell captains - top notch. One guy in particular was very good, so I would like to mention his name - Juan Tobon. He is one of the first people you meet as you arrive.
Our thanks to the staff!

Room Tip: We would recommend the rooms that face the sea - it is much quieter then facing "lagoon"...
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, 16 March 2012
Dear Guest,

Thank you for taking the time to share your feedback of Presidente InterContinental Cancun
.
I am very pleased to read your appraisal of our services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. We will recognize Juan for providing service excellence

We certainly look forward to welcoming you back in the very near future.

Cordially,


Nathalie Urban
General Manager
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Palm Desert, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2012

The InterContinental Presidente in Cancun is not among the glitzy hotels that line the hotel zone in Cancun but it is one of the most efficient, well kept and delightful hotels in the area.It has a wide expanse of beach with Palapas and beach chairs, a great beach cafe, and tremendous business access. While it is on the main route into town not directly on the peninsula it provides easy access to the heart of the tourist zone without the deafing noise of the bars and restaurants that dot the area. I think that if your looking for a place where tequila shots and loud noise aren't 24/7 than this is the place for you

Room Tip: ask for a ocean view rather than a lagoon view. A little more but well worth it.
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  • Stayed December 2011, travelled with family
    • Value
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Helpful?
1 Thank desertmaven47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, 12 March 2012
Dear Guest,


I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun.

Thank you for sharing your feedback and we certainly look forward to welcoming you back.

Cordially,

Nathalie Urban
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cancun
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2012

I am normally a "taker" in the review department but in my second year of coming to this hotel I wanted to give something back this year on our experiences in Cancun.
I am a frequent traveller with the IHG chain (HI express and others) so we chose to use some points in year 1 and come to the IHG Cancun.
We were blown away at how courteous and friendly the staff was. We were placed on the club level as I am a Platinum Amabassador with IHG but, even without the club level it would have been far and away the best beach and seemingly hotel for the money.
We came back this year and again it is without equal in the area for beaches and service from talking to others.
Adolfo our concierge was thoughtful and made our stay without issue at every turn. Martin of the waitstaff serving the beach and pool area was always in tune with out needs. Gregoire(sp?) of the bar area, made each day at lunch a time to look forward to by remembering our likes and dislikes while also insuring our kids were looked after.
All in all great for kids for safety and pool as well as overall satisfaction from a family perspective.
Truly a place to remember.

  • Stayed March 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daryl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, 7 March 2012
Dear Guest,

Thank you for your continued loyalty to Presidente InterContinental Cancun and for taking the time to share your experience on TripAdvisor.

I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel to be one of the best. Thank you also for mentioning a few of our employees by name; we will recognize Adolfo, Gregorio and Martin for providing service excellence. Your kind recognition will be very well received.

We certainly look forward to welcoming you back to “su casa” in Mexico.

Sincerely,


Nathalie Urban
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 5 March 2012

check in was efficient, mini bar and food on site seemed expensive and much cheaper in the main hotel strip - speaking of which I discovered a mini mart and shopping centre 10 mins walk away which was handy...also theres starbucks and hardrock cafe if people are desperate for americana (and a mcd´s). gym was relatively good and open 24 hrs which was excellent. room spacious, but would advise asking for a non-garden (i.e. ground floor room) as the patio doors were very flimsy and anyone could have got in from outside with only a credit card to ease the lock! overall good value for money though...and to be fair, the food I had on site was very good quality. all the staff were very friendly.

Room Tip: avoid garden rooms, ask for a room with a view as the view is amazing. use the business centre for...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luke O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, 7 March 2012
Dear Guest,

Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had.

Call our attention your comments about our rooms located on ground floor with terrace; we just wanted to clarify that all doors have a double locked, ensuring a safe and efficient closure in order to comply international standards.

Once again thanks for your comments. We hope to see you again in a near future.

Cordially,

Nathalie Urban
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NH
Level Contributor
140 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 4 March 2012

vacationed for 9 days, 8 nights in Cancun, the first five at another resort which will be reviewed separately. final 3 nights spent at the presidente which we loved. we stayed on the 6th floor in the club section and had a beautiful panoramic view starting from the downtown skyline to isla mujures. large room included comfortable king size bed, sitting area, fresh fruit, & private balcony .the club section included a lovely breakfast each morning on an open deck with the same views as the room. The beach area is clean with beautiful aqua water. Carlos will take care of all your drink & food needs will on the beach. Staff very helpful & friendly, we were told they sell timeshare but nobody even approched us. certainly on our list of where to stay in Cancun in the future. Also had an hour sailboat ride through their marina.

Room Tip: ask for an upper floor room in the club section
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ball82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, 5 March 2012
Dear Guest,

Thank you for taking the time to write such an excellent contribution about your recent stay at Presidente InterContinental Cancun.

I ‘m so glad you have enjoyed you Club Floor Room and our Club lounge and their unparalleled vistas of Caribbean sea and Islas Mujeres.

Thank you also for mentioning a few of our employees by name; we will recognize Carlos, for providing service excellence.

We look forward to your return stay with us.


Best Regards,

Nathalie Urban
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Presidente InterContinental Cancun Resort

Property: Presidente InterContinental Cancun Resort
Address: Blvd Kukulcan Km 7.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#14 On the Beach Hotel in Cancun
#28 Family Hotel in Cancun
#32 Business Hotel in Cancun
#38 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Presidente InterContinental Cancun Resort 4*
Number of rooms: 300
Official Description (provided by the hotel):
Presidente InterContinental Cancun Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins. ... more   less 
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Also Known As:
Intercontinental Presidente Cancun Hotel Cancun
Intercontinental Cancun

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