We've gone to the Royal Resorts in Cancun for over 20 years, and the Royal Sands in particular for the last 5. In general, the Sands is extremely well run, has a friendly & helpful staff, excellent rooms & facilities and is beautifully maintained. So as a return visitor year after year my standards are high. After just finishing our visit in "Week 6" 2012, some things seem to be slipping a bit, perhaps due to corporate belt-tightening
1) They only seem to be heating 1 pool (in Phase 2), not the main pool in Phase 1.
2) Service at La Veranda and the Char Hut has become EXTREMELY slow.
3) Wireless Internet is also painfully slow, especially in the evenings.
4) Lights in the rooms are far too dim.
And as always, the "alcoholic" mixed & tropical drinks either have no alcohol or very watered down alcohol -- they are not worth paying for. I even heard a party on the beach calling after a waiter saying "excuse me sir, they forgot to put the tequila in these drinks". No they didn't -- they never do!
Hopefully the hotel ownership can stop "trimming around the edges" so the Sands can get back to a 5-Star rating.
- Official Description (provided by the hotel):
- The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more less
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- Also Known As:
- The Royal Sands Hotel Cancun
- Royal Sands Cancun
- Cancun Royal Sands Resort
- Royal Sands Resort Cancun