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“As always, it was wonderful!”

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The Royal Sands Resort & Spa All Inclusive
Ranked #19 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Salt Lake City, Utah
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“As always, it was wonderful!”
Reviewed 21 February 2012

We have been staying at the Royal Sands for 12 years in a row and we have never experienced anything but a wonderful vacation. Check-in and check-out is always quick and friendly. Our room is always spotless because of our maid service. We have had the same maid for 12 years now and Brenda is super, always smiling and professional.
The entire staff at the resort goes out of their way to make sure that we are happy and enjoying our stay. The resort grounds are always perfect as well as the beach area. Each morning the resort has a crew that rakes up the sea weed and picks up any debris that happens to be there. Each Villa is assigned a personal concierge that is always concerned about our stay and will ensure that if we need anything they will take care of it for us.
As soon as we leave from our week stay we always count the days until we return for our next vacation to our home away from home.

  • Stayed January 2012, travelled with family
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Helpful?
5 Thank ronandmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Sutton, Massachusetts
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 20 February 2012

We have owned both the Royal Islander and the Royal Sands for almost ten years and we enjoy our vacation there every year. The facility and especially the employees are the best we have encountered in all of our vacations around the world. I would highly recommend any of the RoyalResorts in Cancun.

Room Tip: All rooms have ocean view.
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  • Stayed January 2012, travelled with family
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Helpful?
6 Thank PSalemSutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oswego, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2012

I have a timeshare there. I really enjoy the view of the ocean as well as the close proximity to everything!

  • Stayed January 2012
    • Value
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    • Rooms
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Helpful?
2 Thank dragoneric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 February 2012

We've gone to the Royal Resorts in Cancun for over 20 years, and the Royal Sands in particular for the last 5. In general, the Sands is extremely well run, has a friendly & helpful staff, excellent rooms & facilities and is beautifully maintained. So as a return visitor year after year my standards are high. After just finishing our visit in "Week 6" 2012, some things seem to be slipping a bit, perhaps due to corporate belt-tightening

1) They only seem to be heating 1 pool (in Phase 2), not the main pool in Phase 1.
2) Service at La Veranda and the Char Hut has become EXTREMELY slow.
3) Wireless Internet is also painfully slow, especially in the evenings.
4) Lights in the rooms are far too dim.

And as always, the "alcoholic" mixed & tropical drinks either have no alcohol or very watered down alcohol -- they are not worth paying for. I even heard a party on the beach calling after a waiter saying "excuse me sir, they forgot to put the tequila in these drinks". No they didn't -- they never do!

Hopefully the hotel ownership can stop "trimming around the edges" so the Sands can get back to a 5-Star rating.

  • Stayed February 2012, travelled with family
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Helpful?
3 Thank ExpTraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IL
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 18 February 2012

Stayed here for six nights the first week in January and had a great time! Our two bedroom unit was perfect. Plenty of space for five people. Our view was of the pool AND the ocean. Balcony was huge and we used it to eat breakfast, play cards, etc. Loved the two pools, laundry facility (which is monitored so your clothes are safe--you don't need to stay), had a great time on the tennis courts, at the bar on karaoke night, and used the convenient store, which was quite large and carried a great variety of staples, snacks and liquor. They didn't nickel and dime you like the Casa Magna Marriot down the way. Drinks were more reasonably priced, as was food. Adjacent to the parking lot is a great restaurant that you get a discount at if you show your room card. Tennis courts were free (we had our own rackets) and they even loaned out a boogie board to the kids that was left behind months ago by a past guest who never claimed it. Super family-friendly. Couldn't have asked for more!!

Stayed January 2012, travelled with family
Helpful?
3 Thank jarat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 February 2012

We stay every year. Love the wireless Internet and the service

  • Stayed February 2012
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Helpful?
1 Thank Rvicomputers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 February 2012

We stayed at The Royal Sands once again and had a perfect week. The villa is so spacious and comfortable. The kitchen is equipped well enough to make a full meal if you want, which we did a couple of times, but mostly we ate out. We ate at the Sands own Verandah restaurant, and used their Express food service to take back to the room one evening. Our two favourite places to eat were Captain's Cove for dinner and the Royal Cancun for lunch. The latter is so pretty, and you can sit right next to the beach, which is uncrowded and quiet. Both of these restaurants are served by the Royal Resorts' own free shuttle bus, which we really appreciated-a great service. We also used the on-site mini market which is very convenient and has all basic needs. 

The Sands is the best located of the Royal Resorts in our opinion, more or less in the middle of the strip and in easy walking distance of excellent shopping centres. The beach is beautiful, and everywhere is very well looked after. There are plenty of sunbeds around the pools, although we did notice a lot of early 'reservation' with towels etc. The best part of the vacation yet again for us was the tennis and the wonderful lessons with Nacho. He is such a great coach- you must have lessons if you go there. He is fun and encouraging, and brings out your best tennis. Thanks also to Herminio, the manager, who makes sure that everything is going well. Thanks also to housekeeping who do a great job, everywhere is lovely and clean, and the room was done every day at a time that suited us. We are not owners here, so we are not just giving it a good review to boost values! We hope to return next year if we can manage to rent a villa again.

  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank IndigoFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Sands Resort & Spa All Inclusive

Property: The Royal Sands Resort & Spa All Inclusive
Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun

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