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All reviews the hyatt regency ocean view hotel zone breakfast buffet great beach the club lounge coco bongo bali beds all inclusive option infinity pool night life swim up bar beach area lounge chairs bottled water spring break italian restaurant
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Reviewed September 13, 2016

We liked the hotel, the people, the service. The hotel respond to what we were looking for in vacation. We look foreard to come back. Would have liked to have stayed longer. The thing that impress us the most, is seeing the ocean whereever we were to eat.

  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jcpmarcotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Cancun, responded to this reviewResponded September 14, 2016

Dear Guest:

Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed.

We hope to have the opportunity to welcome you back soon!

Cordially,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2016

We only had a flying visit but we loved it. Would have liked to have stayed longer. Only downside was that it was a bit far to walk anywhere else to eat. We had breakfast at the coffee shop and it was pretty ordinary. Everything else was good.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dawn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Cancun, responded to this reviewResponded September 16, 2016

Dear Dawn:

Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit !!
Cordially,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2016 via mobile

I'm a bit disappointed because I thought this was gonna be a really cool hotel. Both the swimming pool and the beach don't look as big and nice as in the pictures and staff was not so nice. Also they confused my reservation and gave me a bad and dirty room. Although the location is really good and central, I personally wouldn't recommend it.

Stayed: September 2016
Thank RebeccaSamax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Cancun, responded to this reviewResponded September 13, 2016

Dear Rebecca:

Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services.

That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give us another opportunity to serve you better in the future.

Cordially,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2016 via mobile

The hotel is on a beautiful bathing beach and very convenient for transportation and entertainment. The hotel is circular with an open central atrium that's 12 tall, covered by a pretty translucent fine. The hotel restaurants are very good and good food is always available from room service. The buffet breakfast is good value though not enough local flavor. The Italian restaurant is superb. The hotel has a modern decor and the service is responsive and good. I had an ocean view and could also see the lagoon. beach towels are provided and there is a swim up pool bar. The gym is v small but always available and there is a deli with computers and printing available for a few pesos. This hotel is among others that cost over twice as much and is excellent value.

Stayed: September 2016, travelled on business
Thank KiminGranCouva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Cancun, responded to this reviewResponded September 13, 2016

Dear Guest:

Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed.

We hope to have the opportunity to welcome you back soon!

Cordially,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2016

Treated well at the front desk with efficient staff. For $30 extra per day you can go to 14th floor for private concierge book in. It also gets you 2hr happy hour and snacks each day for free and private breakfast. Well worth it. Staff, especially Jose, in the private lounge are great as are the snacks. Hotel itself is comfortable and clean. Pillows are rather lumpy but not uncomfortable. Pools are nice as is the food in the restaurants. I was there for business, this hotel cheaper than most close to the convention center. All in all great stay. Oh yes drinks at the pool are surpringly cheap with beer at only $2!

Room Tip: Tip Jose the first day and he will look after you exceptionally well
  • Stayed: September 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Cav_on_tour_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Cancun, responded to this reviewResponded September 16, 2016

Dear Guest:

Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed.

We hope to have the opportunity to welcome you back soon!

Cordially,

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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