We really enjoyed staying in this condo! Working with Tim and Francis was awesome too. We loved the flexibility of being able to choose to do the all-inclusive day by day. We chose to do it 2 days as we made other plans for the other days. The beach was not too crowded and the resort itself was nice and clean. Meals were great too! Bus stop was literally steps away. We also chose to do the snorkeling trip with to Isla Mujures with Mike and they went way beyond our expectations and it was a fantastic day! We also did the In Home Cook with Francis, and it was also fantastic with leftovers as well! The views in this Penthouse alone were breathtaking! One big negative about the trip is I became very ill with the stomach flu and lost a couple of days. Two others did as well. All in all it was a great trip!
We had booked the condo for a special family vacation, the grandparents 75th and 80th birthdays. The accomodations are first class and fully meet the published descriptions The views are spectacular and the hot tub was popular with the grandkids. Francis Garcia was on hand to check us in and was able to correct any problem in the condo immediately.
It was not under Tim or Francis control, but during our time there the buildings only elevator failed sometimes for two days at a time, not a good experience for old folks to walk up and down seven floors. We were grateful however to Tim for making arrangements to help make up for the problem.
We can fully recommend this condo to any future renters.
We booked almost 7 months in advanced and felt confident working with Tim. From the moment we arrived Francis welcomed our family and always available when needed. She took a couple of us on a grocery store run, she knows her local stuff, we booked three different tours; we had a great time getting acquainted with the local culture.
Gotta say Francis and her crew are a major asset to the property. The location is wonderful, not too far from the airport and away from the big hotel zone allowing easy access to the main road heading out to the tours. The property is going thru some major remodeling in the south tower some noise when hanging out at pool. The beach access was great with plenty of lounge chairs. The penthouse itself is wonderful with awesome views of beach, the wi-fi was ok, only because it would get spotty in some of the bedrooms (stronger in living room).
The kitchen is more than adequate since we cooked a few meals for the kids and teens. Due to renovations, we did not get the day passes at the property. There was only one restaurant open during our stay. I would've consider day pass for my two adolescents on days they wanted to hangout; only if property had more restaurant and activities choices. Overall we had a great time, hopefully renovations are complete next time we stay here.
We booked the penthouse a year ago and was worried after a while because of all the reviews for the hotel. Needless to say my worries were unfounded. The hotel is under a major renovation which we were prepared for. The swimming pool and beach area are done & gorgeous. We didn't get the all inclusive...but the bbq smelled yummy.. There are lots of new lounge chairs. Once it's finished it will be gorgeous from what we can see. Our penthouse 3730 was beautiful. Frances met us here when we arrived and has been nothing short of fantastic.. We ordered the in house cook 3 days. So far we've had them 1 day and meal was fantastic.. Best shrimp ever. Tim called us prior to our arrival and was very helpful.. Can't say enough of him and his team. Wifi also works well. There are 8 of us staying here and all are in agreement that this was a fantastic place..
We came to Cancun with a diverse group of 9 - Tim and Francis went above and beyond to make sure our holiday family vacation in 2016 was amazing ~ and they will for you too!
We decided to take a family Christmas vacation this year, my wife, kids, in-laws and brother and sister in law joined. What an excellent experience. The location is awesome, the restaurants across the street are amazing and Francis, the property manager is first class. My one surprise was that you are not able to pay cash for property drinks (you have to have all inclusive to partake). However, you can purchase all inclusive a day and person at a time which allows for money savings and you can bring your own food and drinks anywhere on property. The beach was excellent, pool was nice and the condo was very clean and ready upon our arrival. Finally, Tim (the property owner) was awesome to work with, very responsive, you can definitely trust him and see how much pride he takes in ensuring that his customers have an outstanding experience.
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With 10 adults, it was just the right amount of space. The view was stunning! Being able to see the ocean, hotel zone and the bay blew us away. Tim was very thorough and recommended excellent tour excursion companies. The hotel was about a 15 minute bus ride to the club area, but we appreciated the more quiet end of the hotel zone. Property manager Francis was also awesome. She was very accommodating and helpful throughout our stay. She went beyond herself to make us feel at home. Overall it was a great trip and a great stay. 6 stars given if possible. Cheers!
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