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“Great All-Inclusive Resort”

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Occidental Costa Cancun
Ranked #44 of 175 Hotels in Cancun
Certificate of Excellence
Little Rock, AR
Level 6 Contributor
278 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Great All-Inclusive Resort”
Reviewed 5 April 2012

Beautiful resort with decent food. Make sure you get your reservation for Mexico Lindo, one of the reservation only dinner restaurants. It is really good. Fajitas are great. The beach was a disappointment as it is only 410 square feet of the bay, no crashing waves. But the public beach - Dolphin Beach - is a short and cheap bus ride away. Just $1 per person each way. It is absolutely beautiful. I would recommend getting a junior suite instead of a regular room. Much nicer with full balcony, large bathroom and hammock on the balcony. Our trip was during Spring Break week - if you want quiet - don't go then. Also, the water is safe to drink at the restaurants because it is bottled. Nightly shows were very good and we were surprised that the vendors at the mini flea market around the pool each evening were cheaper than other vendors in town and surrounding areas. This is a nice, small resort with a friendly staff and it is very clean. Tour group services in the lobby were very helpful and fun. I highly recommend.

Room Tip: Make sure you get a junior suite with a balcony. It's worth the extra money. Staying over the be...
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  • Stayed March 2012, travelled with family
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Thank lesleyc64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Wolverhampton, United Kingdom
Level 4 Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 April 2012

The hotel was amaing, the staff was fantastic and we enjoyed ourselves so much. The room was cleaned everyday in great prestine condition. The only problem is we had a very small balcony. The staff was so nice and really enjoyed their company and the way they treated people was amazing. The reps who arranged games was friendly and we got on with them well. They made the day even more enjoyable then ever with pool games where you could win t-shirts and also taking you out on night outs. The odd night i felt the food was a bit poor but most times it was amazing especially the Mexican resturant. If your looking for a fun, relaxing, and fantastic experience this is the hotel for you.

Room Tip: Be nice to staff and they will make your trip even more excitable.
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  • Stayed November 2011, travelled as a couple
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2 Thank jamie_reynolds88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stockton on tees
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2012

just returned from a 2 week stay at the Barcelo Costa and i miss it already. the hotel and the staff were great they cant do enough for you. hotel is in good location, bus stop right outside and only 10 mins to centre of cancun. hotel is very clean and the food was great with plenty of choice each day/night. the beach and pool bars were good laugh the bar guys are so good, tip them and they will make sure your glass is never empty. the entertainment staff are very funny and keep the music playing all day by the pool. cancun nightlife is great and so cheap for a night out compared to the UK. best place to visit is Coco Bongos and Sweet Club. had such a great holiday in cancun gutted to be back home. would defo go back to Cancun and this hotel.

  • Stayed March 2012, travelled with friends
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2 Thank nicatk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winkler, Mb
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 March 2012

Had a super time at the Barcelo Costa Cancun. Staff did an excellent job. Food was great and if somebody has bad thing to say about this resort, is probably because the don't have anything better to do. The only bad thing, all those drunk and noisy springbreakers.

Room Tip: Be nice to staffmembers and they will be nice to you.
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  • Stayed March 2012, travelled with family
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4 Thank Gallo-Winkler_Mb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, United Kingdom
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 March 2012

Me and my partner stayed here in December 2011 for my 21st birthday for 2 weeks. It was a really lovely hotel, staff were great, drinks were good, room was always clean and we ended up with the biggest balcony the hotel has to offer which was brilliant! It even had its own sun beds. The beach was clean, someone raked the sea weed everyday to keep it looking good. Restaurants were good, my favourite was the Mexican a la carte. Although the other two a la cartes aren't as great. The main buffet has a variety of meals, some are served every night but there is also a few meals served that are different. The location is not too bad. Ideally would have been better located more in the centre, but we knew that before we went. Only down side to the hotel would be that they didn't do anything for my birthday despite them knowing it was a special one, there was also a load of wasps which can be annoying when you are trying to sun bathe or go the bar, they were crawling all over the drinks machines, but I suppose that can't really be helped due to the heat. Overall we had a brilliant time and would return.

  • Stayed December 2011, travelled as a couple
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Helpful?
2 Thank katies1522016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison Wisconsin
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 March 2012

We arrived at Barcelo Costa Cancun and as we pulled up we could immediately tell that the hotel was old, dirty and clearly NOWHERE near 4 stars. The check in was slow and the desk staff was rude and slow. After travelling 12 hours, you would expect that they might smile and move quickly to get you settled in. Nope. They just fiddled around, went into the back, stared at the computer and eventually handed us a room key. The lobby is small and swarming with Time Share salespeople waiting to poach on you under the pretense that they will show you around. When the desk clerk gave us the key it came with a packet of excursion information but no info on the services, restaurants or offerings at the hotel. We have traveled to many All Inclusive Resorts in Cancun and Riviera Maya so we have a benchmark for the appearance and services that should be offered by a 4 star resort. We went up to the room in the tiny, oppressively hot elevator and wow...the room was filthy and smelled of mildew and odor from excessive condensation. The sheets and towels were grey and dingy. There was no air conditioning and the humidity from an open door meant that the the floor was slippery and everything was covered with a glaze of water. The balcony was only big enough to accomodate two people standing up, not big enough for a chair, only about 18 inches wide. So much for sitting on the balcony!

When we realized that this was not a way we wanted to spend our 7 days in Mexico, I immediately engaged our Tour Rep (Funjet/Lomas Travel) who was tucked away on the second floor so that the time-share sales people can have the prime real estate in the lobby. I told him that we were not satisfied and that we wanted to explore options of moving hotels. He said that he would meet me the next morning to tell me what options we had. He was EXTREMELY helpful. He saved our vacation!

I guess we were willing to overlook some of the disappointments until the next several hours events, FOOD POISONING and THEFT. Of course, a resort cannot control the behavior of the guests, but how they handle a problem is within their control. My son was up all night from the food he ate at the seafood restaurant. He ordered the crepes with Ricotta cheese and yikes! Bathroom every 20 minutes all night long! Forgot one thing...we asked for a cot. The desk said that they would bring it right up. After 3 hours and 6 calls, someone finally brought up a cot. So, during the 30 minutes we tried to enjoy the tiny pool area, we turned our back and our sunscreen was swiped. Could have been a mistake, certainly, but keep in mind that the cheapest sunscreen in the hotel store is $35 US dollars! We mentioned this to the management and they could have cared less. Sorry but vacation should not mean having to monitor your suncreen at all times. Another HUGE DISAPPOINTMENT was the "beach"-what a joke. The photos of the so called beach are engineered so it looks nice. It's a small patch of dirty sand, that's it. Its the worst beach I have ever seen in Mexico or anywhere for that matter.

So, if you have booked this hotel, do yourself a favor and book elsewhere. There are so many better places for the same price or just a little bit more. By noon the second day we were out of there and went to the Riu Caribe which was awesome. It exceeded our expectations! We had an amazing vacation in spite of the awful start!

I felt really strongly about writing this because if this review can save one family, who no doubt works hard 51 weeks a year to enjoy one week of vacation, from this awful experience, then I will be happy.

We affectionatley named the Barcelo the "Bar H*** Hole"

Sorry but although I believe that if you do not have anything nice to say, don't say anything at all, I would feel awful if another family wasted $5,000 and experienced a week of misery.

One more thing, the hotel is so crowded, there is no quiet place within the complex, day or night.

Bail while you can!!!!

Room Tip: We had a room on the 5th floor. It was dirty, the AC didn't work and it was noisy.
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  • Stayed March 2012, travelled with family
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Helpful?
7 Thank staylormadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Massapequa, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2012

First time in Cancun & booked very last minute. Took my two teenage children to this resort as I was told it was family oriented. It was not - dont get me wrong - resort was nice, staff very friendly, food was enjoyable but it is definitely for the under 30 crowd. Also beach was not that great as the resort is located by the harbor so boats are going in & our all day,

  • Stayed February 2012, travelled with family
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Helpful?
1 Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Occidental Costa Cancun

Property: Occidental Costa Cancun
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#40 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico

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