I just returned yesterday with my family from a 7 day stay at Barcelo Costa Cancun. I was very nervous about what to expect after reading the reviews from "never go there" to "best resort", but I tried to keep an open mind since everyone does have different expectations. My husband and I had just been to Now Jade in November that is south of Cancun so I guess that is what we may have been more expecting. Reading the reviews did help me right off the start when we arrived because the hotel tried to put us in a room that was a level down from what we had paid for. We had paid for an ocean front Deluxe room. The bell hop took us to a room that had no walk out balcony and a tiny bathroom! Not at all what my pictures had shown me, so it was good that I was well aware of what my room should have. I went back to the front desk and they put us in room 103. Not bad, except when I asked them if we could have a higher floor the girl told me there was only 2 floors with this type of room request. That was not true because there were 4 more floors above us! When I asked again if we could move higher up for the view they told me there were no rooms available and to check back the next day. The front desk staff was not very friendly at all. We did check back a few times with no luck, so we stayed in this room for the entire stay. It was nice to be able to just walk out to the beach and right around the corner was the beach bar. The room itself was comfortable but looked like it could have been more kept up. My husband hated the beds because they were very firm and we only had double size beds.
The food at all the places was good. We brought our 12 and 17 years old sons so they enjoyed the buffets better for the variety, where my husband and I would prefer the individual restaurants for the better service. The staff at Mexico Lindo were great.
I wish we had been closer to walk to other places, but this hotel is not right in the hotel zone. We took the city bus a few times to go shopping and eat elsewhere a few nights. Hold on when you ride the busses here! Its like riding at a Nascar Race! I'm surprised more pedestrians are not killed walking across the roads.
Every night they have a different show starting at 9:00 and running for about 45 mins. This is nice to have something going every night for entertainment. They also have vendors selling their goods at one end of the pool for souvenirs. We bought a few items to bring home from them. Again, always try to come down from their original price offer.
The best staff seem to be the bartenders at the beach bar. The hotel lobby bar always had grumpy bartenders, whereas the beach were more friendly to my husband, me and boys! We loved Edgar, he was always smiling and joking with us and providing good service.
Overall this resort was very average. To us it seemed like the local Holiday Inn in the US. I would have rathered stayed somewhere else, even if I had to spend a little bit more money. Our trip in the fall was the same price at Now Jade Resort and it provided much better service and quality.
Even though I wouldn't say this is a terrible place, I would recommend another resort for about the same or little bit more money for better accomodations and luxury.
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- Also Known As:
- Barcelo Costa Cancun Hotel Cancun
- Barcelo Cancun
- Gran Costa Real
- Costa Real Cancun
- Barcelo Costa Cancun Mexico