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All reviews paco's tacos el conquistador royal market thomas moore full kitchen captain's cove time share free shuttle personal concierge living room daily maid service room key welcome home convenience store large balcony swim up bar great vacation
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Reviewed March 7, 2018 via mobile

The staff is friendly, resort is well kept, good restaurants, good shuttle service, nice rooms and all around fun. It's a great place because it's good for families or couples. It has a large pool with a swim up bar and a good beach area.

Stayed: March 2018, travelled as a couple
Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this reviewResponded March 12, 2018

Dear Stephanie,

Thank you for taking time to post about our resort.

We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 6, 2018

Great resort. everyone is nice and friendly. Its in a great location with easy access to the airport, and near by restaurants. I can't wait to go back next year. I love the fact that you can use your room key at all the royal resorts.

  • Stayed: March 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank skidont97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this reviewResponded March 12, 2018

Dear skidont97

Thank you for taking time to post about our resort.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 6, 2018

We've been going to the Royal Islander for almost 20 years. It is beautiful and well maintained. The staff is always friendly, courteous and helpful. We love the convenient location. Nice variety of activities. Great restaurants on site, and at Captain's Cove.

  • Stayed: February 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank hahn0220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this reviewResponded March 7, 2018

Dear Hahn0220,

Thanks so much for writing a review about The Royal Islander

We love hearing from our members and their vacation experiences. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 4, 2018

The Royal Resorts is our favorite. We enjoyed our time so much, we are headed back in April to the Royal Hacienda. We stayed in an oceanfront room because we like seeing the beach, hearing the waves, and getting out of the sun in the afternoon.

Room Tip: Depending on when you want the sun, you will want to choose the location of your room. Ocean front rooms, get morning sun only. If you want afternoon sun, choose a non-oceanfront room.
  • Stayed: February 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Brimlaramee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this reviewResponded March 6, 2018

Dear Brimlaramee:

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We appreciate your feedback and look forward to welcoming you back in April at our Royal Haciendas Resort..

Warm regards.

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Reviewed March 4, 2018

All is missing is to have all inclusive. Food and drinks were amazing. Ocean was not behaving, we were unable to swim on the ocean, waves were big and windy, but overall the pool bar and nachos were awesome.

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank bryansc9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this reviewResponded March 6, 2018

Dear Bryan,

We appreciate you took the time to post about our resort.

Thank you for your comprehension regarding the ocean's situation. We're sorry about the weather but there's nothing we can do about it. Nevertheless, we're glad to learn you've enjoyed the pool and the service at its bar.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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