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Theresa M
Vacation
4.0 of 5 bubblesReviewed Feb 25, 2024
Overall nice resort. Clean and we enjoyed it. Very nice beaches and pools . Food was also overall good. As RCI members a bit disappointing that we didn’t get the members bar option—so only had very limited alcohol options. (1 white 1 red for example —lower end) Only big issue we had was the dinner reservation system—can only make one reservation per day and through an online link. The system was faulty and one night we arrived and our reservation “disappeared” the hostess would not accommodate us and turned us away. She made us feel as though we were trying to work around the system. Embarrassing in front of a large group of people . Very disappointing customer service that evening….in contrast the next evening we had an amazing dinner with exceptional service.!
Date of stay: February 2024
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All reviews marco polo bogavante restaurant sister resort next door ocean view every night lobby bar entertainment staff pool side bottled water a lot of fun a la carte restaurants got sick nachos all inclusive resort kids club all inclusives relaxing vacation
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Reviewed February 25, 2024

Was the best vacation, everything was fine , the food , the service , everyone was polite , friendly but especially the lady in caffe solaris and Bogavante restaurant names Anayeli . She is so kind serving the costumers with smile and ready for everything. Another guy is Ricardo to caffe solaris and Bogavante restaurant. I want to come back again to bring there my son’s family and my grandkids. The food to Bogavante restaurant was amazing, o want to congrats the chef

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Evis D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia General Royal Solaris Los Cabos, Director General at GR Caribe By Solaris, responded to this reviewResponded March 6, 2024

Dear evisd2024

Thank you for taking the time to share with us your comments about your recent stay at GR Caribe By Solaris.

It's great to know how much you enjoyed your visit to our hotel, it's great to know how our staff members always go above and beyond to ensure our guests have a fabulous time. We are really proud of our team!

We hope to welcome you again soon!

Sincerely,
Customer Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 22, 2024

I am always impressed with the staff. Special shout to the people whom always make my vacation special. Alondra and Nancy! Omar Alberto! Javier! Keke! In the members bar Kalimba Aleixis and William! Thank you for the special shots!! Till I see you again in a few months! I love my home away from home!

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Michelle P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia General GR Solaris Cancun, Director General at GR Caribe By Solaris, responded to this reviewResponded February 24, 2024

Dear michellepF9307YZ

Thank you for sharing your feedback regarding your recent stay at GR Caribe.

We are very happy to hear that you had a fantastic holiday and enjoyed our facilities and services. Thank you for mentioning the people who excelled with your service, we will take care to share your kind comments.

We look forward to the opportunity to serve you again in the near future.

Cordially.
Customer Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 18, 2024

We went to Bogovante & Niko was our server. The food was excellent, the crash of the ocean was a cool feature, & the service was excellent. I would recommend the BBQ chicken, my nephew really enjoyed the fish, but above all the service really made the experience top notch.

Date of stay: February 2024
Trip type: Travelled with family
Thank Bonnie J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia General GR Solaris Cancun, Director General at GR Caribe By Solaris, responded to this reviewResponded February 20, 2024

Dear 798bonniej

We are very happy to read comments like yours. We are proud to know that our collaborators made your stay a special time, we will take care of sending them your warm words.

We hope to welcome you again on your next trip.

Cordially.
Customer Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 16, 2024

We’ve returned to GR Caribe many times and had another amazing stay there. We are not members. What keeps us going back is the staff. They make you feel like family, and only want to cater to your needs. I will mention staff by name as they were amazing and stood out during our stay.
Juan Cortez was at the front desk to check us in. He was efficient, professional and friendly.
Our housekeeper, Cristian, was friendly, efficient, and a super hard worker. Our room was very well taken care of, and the mini bar always well stocked.
Captains at the restaurants that gave us exceptional service were Fabian, Darwin, Eduardo, and Antonio. Irma, the bar manager is always around with a smile and a kind word.
Bartenders and waitstaff that stood out on this trip were Christian, Omar, Keke, Elit, Darvin, Nancy, LauraPat, Cecilia, Nubia, Anayeli, Ricky, and Marco. Paulina was a training bartender and she fit in so nicely with the staff and was very attentive and pleasant.
The entertainment staff is unbelievable. The energy they give off is contagious. Thanks to Mike, Jazmin, Eduardo, Eder, Matias, and Maxine for a super fun week.
The grounds are very well maintained by a hard working crew.
It’s nice that you can use both resorts during your stay.
If I had to complain about something, it would be that the pools were too cold, and the hot tubs were barely warm.
We will definitely be returning again to what we feel is our home away from home.

Room tip: Bring singles and fives for tip money.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Judi S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia General GR Solaris Cancun, Director General at GR Caribe By Solaris, responded to this reviewResponded February 24, 2024

Dear judirnc,

Reading a review as gentle as yours is a great motivation to continue creating memorable experiences with each of our guests. Knowing that we have lived up to your expectations fills us with satisfaction.

It will be a real pleasure to welcome you once again on your next visit.

Cordially.
Customer Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 15, 2024

I checked in 12/30/23 - 1/5/24. The room was not what I expected. Desperately needs to be updated. The room did not meet my expectation that i am accustom to staying. I have no complaints about the staff. They were excellent making the guests comfortable with all the problems on this resort. I would not recommend this resort to senior citizens or people with handicap. The elevator most of the time not working, wherever you go there were steps to climb up or go down steps. Two building from your building to the main restaurant. From the main level you had to climb up at least 40 steps to reach the entrance another 10 steps down to get into the dinning room. No elevator on the main ground level. The pool area restroom was located in an area where you climbed down all these stairs to get there. The food wasn't that good. The New Year party was great. The activities was great. I slipped several times because I find the ground not that safe. If you plan to visit make sure you stay in the modern building

Room tip: Not a good place for Senior citizens or handicapped
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank barbarasI9112MJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia General Royal Solaris Los Cabos, Director General at GR Caribe By Solaris, responded to this reviewResponded 4 weeks ago

Dear barbarasI9112MJ

Your opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day. We have big renovation plans for our facilities coming soon. We agree that there is always room for improvement and we greatly appreciate your suggestions.

We hope to see you again to improve your perception.

Sincerely.
General Management.

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