I've visited the Paradisus in Punta Cana before so I definitely had certain expectations. This resort exceeded my expectations!! It is GORGEOUS, and you can tell that they put a lot of thought into their decorations and design of the hotel. It is also huge. There's 5 pyramids in the whole hotel, the lobby is in the 3rd pyramid. This is where my sister and I stayed, which was good because it was remotely close to everything. We had an ocean view room and we requested a room on a high floor, since we didn't want to be close to the pool area or the lobby area at night since we wanted to be able to sleep.
When we first entered our room, we were stunned by the beauty of it! The balcony is HUGE and gives you a beautiful view of the ocean and the pool area.
The only con about the room was the door that connected to the next room. We called the front desk and requested that someone come up and lock the connecting room so that it wouldn't be able to be accessed by the family in the next room. They assured us they would and we waited and waited for someone to come up. Maintenance finally came and told us that there wasn't a key to lock the door and they weren't sure why the front desk told us they would lock it. (Lack of staff communication) We explained our safety concerns to the maintenance worker, and he understood and told us that the only safe option he recommended was for us to change our room. We were super annoyed because we had already settled in and unpacked and loved our room! We headed to the front desk to change it and they didn't have a room until the next day. So we headed back up to the room and a few minutes later, maintenance was knocking at the door and told us that they would replace THE WHOLE LOCK for us so we could lock it ourselves and be safe!!! We wanted to cry we were so happy! I loved how accommodating he was and assured us that we would be safe. Thanks Andres!!!!
This hotel isn't for people who are strict about air conditioning. There are definitely cooler areas in the hotel, but there isn't actual air conditioning until you get back into your room, which we didn't mind since we were used to this at Paradisus Punta Cana.
Also, their entertainment is lacking. We came on vacation to relax, yes, but we're also in our 20s so we wanted to have some measure of fun. They don't have a specific area or room for shows; just the stairs by the pool and it's really uncomfortable to sit there, especially for 2 hours at night.
THE FOOD IS DELICIOUS!! There's an array of restaurants to choose from, and all of the food is great! Vento was our favorite!! The only annoying part was having to make a reservation for each restaurant a day in advance because of the crowds - we traveled in late July.)
The part that really bothered us was the segregation of Royal and non-Royal service. We paid a lot of money to stay at this hotel, and Expedia did not offer the Royal Service option to us. Therefore, we weren't even aware it was available. Considering we paid so much for our stay, we assumed it would just be a frivolous extra. Boy were we wrong! At other resorts, we weren't really able to distinguish between Royal Service and regular guests. It was mainly the quality of the rooms and the discounted spa packages that they received. However, this ENTIRE RESORT is segregated. Regular resort guests and Royal Service guests almost never interact. There was a separate beach, separate check-in, separate pool, separate bar. One waiter was even instructed not to give us water bottles unless we were Royal Service. It was ridiculous, and made us feel like our money wasn't worth the same as the regular guests.
There were several people that made our stay great!
Andres in maintenance, Telma & Magaly in Housekeeping, and Benito the waiter. Thanks guys!!
- Official Description (provided by the hotel):
- Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Melia Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Melia Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Melia Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatan Peninsula, and the privilege and compassion of Gran Melia, premiere Cancun resorts. ... more less
- Reservation Options:
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun