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Reviewed 4 weeks ago via mobile

From the very first moment we arrived, we were treated like royalty!! The amenities, new renovated rooms, food and service are all spectacular. Thank you once again Live Aqua for making our vacation so amazing! A very special thanks to Valerie, Jimena, Marco “Mr. Smoothie” John (Mariano Rivera) and the new special drink, the MoMo and Adrian at pool, as well as Rossy and David at Azur. Thank you to all of you and we can’t wait to see everyone again soon.

Date of stay: November 2018
3  Thank dmoses1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfredoSantamaria, Director General at Live Aqua Beach Resort Cancun, responded to this reviewResponded 4 weeks ago

Dear Mr. & Mrs. Moses,
Thank you so much for selecting Live Aqua Cancun once more for your birthday!
We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel.
I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future.
Kind Regards,
In Laa´kech!
Alfredo Santamaría

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Reviewed 4 weeks ago

Me and my Fiance had stayed at Live Aqua in August of 2016 and loved it so much that once we got engaged we knew we had to book our wedding ceremony there plus the honeymoon. Paola was our wedding coordinator and took care of legitimately everything for us and made planning our little event so easy from a long distance and she was quick to answer any questions I had leading up to our arrival. Once we arrived she met us at our check in to go over every detail of our wedding again just to make sure everything was perfect. The wedding itself went off without a hitch and Paola made sure our outfits were steamed the day before and that our floors all got delivered to each of the rooms before the ceremony. They even took the flowers off the alter and placed them on the table for our private dinner afterwords that made for a very special touch. Beyond the wedding the rest of our trip was amazing as well. Roy at Hidden Garden made our first night special with a cute message on our dessert and we loved seeing him each time we returned. Eli at the Shore Club bar was one of our favorite people, we reserved the cabana right next to the bar to be close to him and loved running down to see Eli to refresh our drinks and grab a shot at the swings daily. Jeorge at the pool concierge was so sweet and professional we also looked forward to seeing him daily as well. We had a spa day with another couple that came with us and I received an apple scrub and they all got Swedish massages. I was biased and insisted mine was better because it was an exfoliation and massage in one, but regardless everyone was so pleased and relaxed for the rest of the day so you probably cant go wrong there. The attendant on the women's side , Nancy, was so sweet and helpful on my services before the scrub. She helped me with the sauna and the cooling and hot tubs and the steam room. We will definitely be booking another spa treatment on our next trip. We booked the Aqua Suite and it was newly renovated and amazing having the large terrace and the daily cabana reservations. We were worried about the renovations but we hardly noticed and loved the Siete breakfast at Azur the views every morning were amazing.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank christinawideman94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfredoSantamaria, Director General at Live Aqua Beach Resort Cancun, responded to this reviewResponded 4 weeks ago

Dear Christina,
On behalf of all the staff at Live Aqua Cancun, thank you for giving us the honor of being your hosts for such a special events in your life. I am pleased to read that we were able to exceed your expectations and satisfy your every need. It is our main goal to create memorable experiences for each guest, so we truly hope to have the opportunity of hosting you in the near future and suprass by far any expectations you may already have.
We wish you a life full of happiness and love.
See you every anniversary!
Alfredo Santamaría
General Manager

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Reviewed 4 weeks ago via mobile

absolutely heaven!! live aqua is a must stay if in cancun. amazing pools, spa, restaurants and the people!! the newly renovated rooms were great. everyone @ live so genuinely nice, providing excellente service. we were a group of 8 and never had any trouble getting chairs, beds or cabanas. we were greeting upon arrival with a yummy drink, cool washcloth and hand massage!! Karla concierge welcomed us with open arms, she knew group by name immediately and went up and above to make our trip the best 1st eva kuhn sibling trip. i wish i could name everyone to give kudos...but here are a few: the spa omgosh best message from sonia!! i get a lot of massages and let me say this again she was the bomb i wound up getting 2! activities with Herbert (humberto) & Alexa, so fun! ping pong tourneys, water yoga, tequilla tasting...if u want to partake it is available and if not that is ok too! the pool concierge, he took care of us with reserving our comfortable cabanas! all the servers, hosts/hostesses and waiters Marcelo in the main dining area/waitresses/pool staff Jose and so many sooo attentive and truly nice! the servers would bring treats to u in pool. The restaurants were great esp the thai place the hidden garden, MB, Italian and the taco place by beach. the shrimp tacos and nachos were so tasty. the coffee place had great frapps and delicious pastries and even a sushi bar! great entertainment from casino night, egos bar, silent dance party, and great live music. they had a great rock band that was awesome sorry i don’t remember name but they were as great as the bands at home, the dream boys singing and dancing in the pool was a blast. the hotel is situated right by the malls, fun bars and aquarium. we did the dolphin experience. i loved that we could rent jet skis on our beach such a blast! i can go on and on. but i would be remiss if i did not mention this is the best beach ever, the shades if blue, clear and clean beautiful water, the sugar sand and no seaweed! i can’t recommend this place enough!! come see for yourself!!

Date of stay: November 2018
Trip type: Travelled with family
1  Thank 659kimberleek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfredoSantamaria, Director General at Live Aqua Beach Resort Cancun, responded to this reviewResponded 4 weeks ago

Dear Kimberlee,
I wish to thank you very much for continuing to choose Live Aqua Cancun as your perfect destination for your group. We feel very honored to be part of the lives of our guests, being their companions and responsible for their unforgettable vacations. We will continue giving our best effort each time you visit us, we look forward to welcoming you in the near future and creating many more memorable and unique experiences.
Sunny regards,
Alfredo Santamaría
General Manager

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Reviewed 4 weeks ago

This property has it all - nice clean beach, a view of the beach from the pools, excellent restaurants and beautiful rooms. The staff is friendly and will go out of their way to grant your wishes. Highly recommended.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Voyage01474194290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfredoSantamaria, Director General at Live Aqua Beach Resort Cancun, responded to this reviewResponded 4 weeks ago

Dear Voyage01474194290,
Thank you so much for selecting Live Aqua Cancun!
We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel.
I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future.
Kind Regards,
In Laa´kech!
Alfredo Santamaría

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I would like to thank Valerie van Rooif,Jimena Castillo, Jonathan Charie, Paola Ara and Ashley Salvador Garcia for making my friends honeymoon so special also my friends Birthday and yet one more thing my Friends 48th Anniversary so amazing. Also the pool and beach bartenders rule all The great restaurants always amazing. This was my 9th time there and its the unbelievable treatment we get every single timeThank you so much Live Aqua see you again in February.

Date of stay: November 2018
Trip type: Travelled with friends
3  Thank leaagazzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfredoSantamaria, Director General at Live Aqua Beach Resort Cancun, responded to this reviewResponded 4 weeks ago

Dear Leaagazzi,
We are thrilled to have been awarded such glowing comments regarding your 9th visit with us. Our service and attention to detail have rewarded us with this very special challenge, to make each of our guests visit better than the last, and we have been working tirelessly to achieve it. Your review truly warms my heart as it is a reflection of these efforts that have not been in vain. I will be sharing your comments with Valerie, Jimena, Jonathan and each of those lovely staff members that do not only stop at service, but have offered a true friendship.

It will be our pleasure to host you again for a 10th time, we will be sure to prepare accordingly and make it your best one yet. Thank you once again for your comments and most of all for your loyalty.

On behalf of all the staff at Live Aqua, we hope to see you soon!

Alfredo Santamaria,
General Manager

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