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“What a Shame!”

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Residencias Reef Condos
Certificate of Excellence
Chicago, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“What a Shame!”
Reviewed 12 January 2012

We stayed at Residencias Reef Unit 5200. Here's the scoop!
Pros:
Great Condo Association in general. Grounds are really nice and pool is top notch. Awesome awesome view, closest to the beach and right by the pool. Very spacious! Master bedroom has private bath, wonderful view and veranda. Second room has King bed and privae bath also, but the veranda is loaded with trees, so no view there, but still nice room. Third bedroom is quite small but does have it's own shower. This would be great for a single person, but not a couple.
Huge wrap around deck with gorgeous views.
Washer and dryer works really well.
Cons: Furniture is TERRIBLE!!!! Not one comfortable piece of furniture in the place, what a shame!!!!!! Two plastic strap chaise lounge outside , only one was completely broken, why do they have it there is beyond me. Three of those super cheap plastic lawn chairs. Two small tables and 5 chairs. Stiff as a board with dirty cloth seats. So basically, great porch, but no place to sit and enjoy it with any comfort at all!!!!
Beds are extremely hard, which some may like. I can handle that, but the sheets on our bed were the thinnest crappiest sheets with heavy pilling. Worst I've seen in years!! Strangely enough, there were several sets of new sheets in the closet in the other room. I helped myself to a set. Much better. I also changed out the comforter since mine had two big sp-rm stains on the top right in the middle of the bed. GROSS!
The kitchen had no dishwasher and NO LIGHTS! Only a few little overhead can lights. Very hard to see to cook or wash dishes. I took a lamp from the bedroom and used it on the counter. It helped a it, but wasn't great.
Living Room had an old TV with Dish. We could only get 2 channels, just forget it! Good thing we had movies and computers. There is also no wifi.. seriously, in this day and age? Only a router you had to be hardwired to. Luckily we hooked onto the neighbors, but did get kicked off often. The two couches in the living room were filthy dirty. Luckily the extra sheets could be used as covers. Also, you sank down about two feet in them. Not comfortable at all! Cheap glass top tables that were wobbly and not a coaster in the house, so every time you put down a drink it made a ring.
I've rented many vacation homes and condos in the past years. It's a shame they are soooo chinsey with amenities here. I have stayed at other units on the property and this was by far the worst! Find a different unit!!!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank kirbytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Oshkosh, Wisconsin
Level 6 Contributor
105 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 3 January 2012

We had a spectacular time at this condo. We were in unit 8200 (through VRBO). Our unit was very well appointed, had all of the comforts of home. Ours was a corner unit, so two walls of floor to ceiling windows. WOW! One bedroom, large bathroom, big kitchen/living area. Bedroom is opposite side of condo from living area, so I could not hear TV when hubby got up early. Condo is almost 1000 sq. feet. VERY roomy!!!
Res Reef is 14 kilometers south of town, so renting a car is a must. Do not try to do cabs - not worth it.
Res Reef has a GREAT beach - the best on this side of Coz in my opinion. Bring aqua shoes as there are some rocks as you enter the water. Two stunning pools. We were here for X-mas/New Years, and still was very quiet and peaceful. All units are individually owned, so do homework to ensure your unit is appointed for you. Many owners do not rent, so units are simply empty when they are not here.
PROS:
Great beach, beautiful pools, very safe, very well appointed, all of the comforts of home, beautiful amenities, plenty of beach chairs (no need to reserve in the am), well manicured landscaping, attentive staff, and VERY VERY quiet. If you are into the loud, party scene....not for you.
CONS: Need a car
I would stay again in a heartbeat. The drive to town is VERY easy - we went to town every night to eat/drink.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dianeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maine
Level 5 Contributor
74 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 3 December 2011

This is our second year staying here while racing Ironman. Perfect if your kids dont mind sleeping in the same bed. The back up bedroom is only a queen and my 12 and 14 year old daughter were not real happy as they advertised that the couches pulled out into beds. They didnt. So by day four a mattress was brought in. This was the only hiccup. Not to be negative because this place is really nice. The Reef staff this year seemed more abundant and willing to help out with little things and they were always cleaning the grounds. The beach is right there and EVERYTHING you want to do rental wise (water-wise) is right there also. The downtown is a 15 minute drive so you will need your own car if you rent here.

Stayed December 2011, travelled with family
Helpful?
1 Thank palmer77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, Virginia
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 October 2011

I booked this resort condo through At home in Cozumel and found their organization to be extremely helpful from discussing various units in Residencias Reef to their support thoughout our stay as well. Javier checked in with us several times to make sure we were doing well. This corner unit in building 1 was very clean and well appointed, having complete kitchen utensils, Wi-Fi that worked well the entire time. This unit was tastefully decorated and quite spacious with a wrap around porch that had great views and sheltered us from the strong winds and rain we had during our stay. We were just steps away from the beach and the pool. The grounds of the complex were well maintained and the complex staff was friendly and helpful. I will absolutely rent this unit again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Craigrv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WI
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 July 2011

We stayed at Residencias Reef for a Christmas vacation. Since each condo is individually owned, I can only speak specifically to our unit, which was very well appointed. We had a one bedroom unit, which found to be quite spacious. Our family of four was able to sleep in the bedroom (with provided air mattress) which was nice not having to use a sofa bed in the living room. The bathroom was huge, and we had a nice view off our patio.

The grounds are meticulous, and the pool area is lovely, though it was too cold for us to use it that time of year. We knew from reviews and research that the beach directly in front of the condos was not a good swimming beach, so we weren't surprised. We did walk down the beach a couple of times to enjoy the beach clubs there, but ultimately, we enjoyed hopping in the car and trying out the beaches all across the island.

The location of the condo may be far away from downtown for some. We didn't mind it, even though we did drive to town at least once per day. It was about 15 minutes, but we still enjoyed the quiet atmosphre of the reef.

Ultimately, this is a good location for people who want a relaxing trip, but probably not for people who want to be right in the action.

  • Stayed December 2010, travelled with family
    • Value
    • Service
Helpful?
Thank trirae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plainwell, Michigan
Level 6 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 1 July 2011

We contacted www.enjoycozumel.com to look for a rental on the island of Cozumel. There were many choices to select from. I sent an inquiry email and received a quick reply from Pawel Konczyk. We conversed via email until he found us a perfect 1 bedroom (king size bed,) 1 bathroom condo that had an ocean view and of the two pools too. It is located on the third floor in building 4 in the Residencias Reef complex. It is a gated community right on one of the best beaches in Cozumel, San Francisco beach. We rented the condo from June 12 – June 20, 2011.
We received the lockbox code prior to our arrival. Once we checked in at the main gate we headed to the unit and retrieved the key from the lockbox. We walked in and noticed that the unit had been freshly painted and updated from the pictures we had seen at the time of our booking. It was beautiful and spacious!!
This 3rd floor fully furnished unit has direct access to the beach and pools which made it a comfortable and pleasant place to stay. The unit was air conditioned and had ceiling fans in each room and on the balcony too. There was a fully-equipped kitchen that included all kitchen utensils, a blender, bottled/filtered drinking water, coffee maker, dining room table, dishwasher, microwave, oven, refrigerator/ freezer, stove and toaster. The living room with 2 sofas overlooked the pool area, beach and the ocean. There was a large tiled bathroom with double vanities and large walk in shower too. All towels and linens were provided. There was also a washer and dryer in the unit. This was a great feature.
The pool and beach area was a great place to hang out. There are beach chairs, loungers, and hammocks. There are 2 shared fresh water pools, a scuba rinse tank and an outdoor shower. There is a nice sitting area under a huge palapa with tables and chairs. There’s also a wet bar with a mini fridge to use. We would make drinks down by the pool. It was GREAT!! There is easy access to the beach where we witnessed breathtaking sunrises and sunsets. Another fun spot to “chill” was on the rooftop solarium which also has a wet bar.
The entertainment in the condo was a bonus. There is cable TV with English-channel programming, a DVD player with movies, free calls to US/Canada (PRICELESS!) There is a large plasma/LCD TV, stereo/CD player with wireless speakers in each room. So bring your MP3 player and listen to music throughout the condo, including on the patio balcony. WiFi Internet was a bonus as well.
We felt very safe at this condo complex as this is a gated property with 24/7 security. There is an in-room safe for valuables. There is car parking on the property too.
Overall this was an INCREDIBLE vacation thanks to Pawel of www.enjoycozumel.com He took the time to find us the right rental to meet our needs and hooked us up with the right people. Alex, the guest manager, was truly efficient and he helped answer our questions about the island. We rented a cell phone from him just in case we needed to make local calls while traveling about the island or to make contact with the personal shopper/chef, Emily Egge Konczyk, of www.cozumelchef.com that we hired while vacationing. The maid also did an exceptional job. She even did our laundry. (GO MAID!!) And it was a pleasure meeting Margaret Konczyk as well.
THANK YOU for a FABULOUS vacation!!!!!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank travelinJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2011

We stayed in #8220 better than the photos onlinewhicj
H look impressive anyway. Updated appliances and very nice furniture, great sunsets from the balcony ,they even have a private jacuzzi on the balcony, Highly reccomed to stay at this unit over others, read all the positive reviews to make your decision .

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steiner69r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residencias Reef Condos

Property: Residencias Reef Condos
Address: San Francisco Beach, Cozumel, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #4 of 44 Speciality Lodging in Cozumel
Number of rooms: 75
Official Description (provided by the hotel):
A truly luxurious beachfront condo development combining exclusive tropical living with white sandy beach and Turquoise Caribbean waters. From studios to 3 bedrooms. ... more   less 
Also Known As:
Residencias Reef Condos Hotel Cozumel

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