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“Generally disappointed, particularly compared to TripAdvisor reviews ”

Pepe Scuba Dive Shop
Certificate of Excellence
More attraction details
Attraction details
Owner description: We are a PADI International Resort;located inside the Coral Princess Hotel.Open to the Public,offering 2 Tank Boat Dive trips,with pick up service from other locations.All levels-PADI Dive Certification Training,Snorkel trips,Night Diving,Equipment Rental.
Useful Information: Activities for older children
Reviewed June 8, 2018 via mobile

Pepe divers was OK but nothing more. Staff were generally pretty grumpy, rental kit was old and basically knackered. My BCD pockets that had weights in were over stretched so things fell out. Fins had no resistance left and so no force. Staff did absolute minimum. Twice we found ourselves on the 'beginners boat' doing uninteresting dives in a great dive location as they had recently qualified divers or trainees they needed to work around — we have 300 dives between us. We felt very much like just someone they were taking money off and then doing the minimum thereafter.

Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, General Manager at Pepe Scuba Dive Shop, responded to this reviewResponded 4 weeks ago

Hola Amigos:
Thank you for taking the time to share your visit with us.I appreciate your comments and am disappointed it was less than you expected.Our May weather and conditions were less than ideal,and we do get a mix of divers,and try to separate whenever possible.I will review details with Staff,especially the equipment.We have over 50 sets,all shapes,brands and sizes. If something was unsuitable should have been replaced with another.If it is unusable the equipment is taken out of service.Thanks again hope to see you again.
Regards
Frank and Gang

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Write a ReviewReviews (276)
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"coral princess"
in 59 reviews
"dive shop"
in 44 reviews
"fastest boats"
in 9 reviews
"the reefs"
in 24 reviews
"great diving"
in 16 reviews
"safe operation"
in 4 reviews
"lion fish"
in 8 reviews
"small fast boats"
in 3 reviews
"rental equipment"
in 6 reviews
"these guys"
in 13 reviews
"first class operation"
in 3 reviews
"boat captain"
in 8 reviews
"lobster"
in 11 reviews
"great trip"
in 7 reviews
"open water certification"
in 5 reviews
"two tank"
in 4 reviews
"skill level"
in 3 reviews
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5 - 9 of 276 reviews

Reviewed May 14, 2018 via mobile

I have been searching extensively for the best dive team. I was travelling with my 2.5 years old daughter, my wife and our newborn baby. Was looking for 2 dive tank that does not last until 3:30 pm like we experienced with other Cozumel team.

Big boat = lonnnnnnnng day.
Small boat get you there in no time flat!

After writing to 10 scuba team Pepe was the most responsive, polite and professional. Price were perfect and the dive team a gem.

I highly recommend this team for his professionalism and kindness.

Happy diving !




Thank JeffChaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, General Manager at Pepe Scuba Dive Shop, responded to this reviewResponded May 15, 2018

Holla Amigo:
It was a pleasure to have you diving with us,and glad you and family had a nice visit to our beautiful Cozumel Island. Thanks again and hope to see you again.All the best.
Regards
Frank and Gang

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Reviewed April 19, 2018

My girlfriend and I came from the U.S. to complete our Open Water Certification with Pepes on a Saturday/Sunday. Got all of our skills out of the way Saturday, so we could fully enjoy the beautiful reefs and fish on Sunday. We were very happy with our dive instructor, Abdias, who did a great job making us feel comfortable while pointing out lots of marine life. We were so pleased, we added an unplanned day of diving on Tuesday! Pepes accommodated us by picking us up right from our hotel's dock with all the same equipment.

Almost all of the divers we were with had been coming back to work with Abdias and the Pepes crew for many years, which is a great sign as well. We hope to become one of them as the years go on.

John & Kristin

Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, General Manager at Pepe Scuba Dive Shop, responded to this reviewResponded April 21, 2018

Congrats to you on a Great Job..well done.You guys were great to work with,the pleasure was all ours.Thanks again for sharing your thoughts about us and your experience.Glad you had a nice visit to our beautiful Cozumel Island and hope to see you again.
Regards
Frank and Gang

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Reviewed April 1, 2018 via mobile

We visited here for Spring Break to do our referral dives to get scuba certified. We were partnered up with Luis for our certifications and he was great (my kids thought he was a lot like Yoda - with how wise and calm he acted). For our certification dives, we dove from the shore at the Coral Princess for our first two dives, then from a boat for our second two dives. Frank and team provided everything we needed. After completing our Open Water Dive Certifications, we did 3 more days of diving and saw (and sometimes touched) nurse sharks, moray eels, a spotted eagle ray, turtles, beautiful coral, tons of fish, some lobsters and crabs. We swam through coral tunnels and did a lot of drift dives. Abdias & Sergio served as out dive masters for additional dives. Everybody was extremely helpful getting our weights, hooking up regulators, keeping us safe and making sure we saw all the sites and making sure we had fresh water and snacks in between dives. On our last dive, Sergio speared a lion fish and trimmed it while underwater and then gave it to a huge green moray. The reviews of Pepe’s shop is one of the reasons we chose the Coral Princess hotel actually and it did not disappoint!!!

Thank DaveGoodrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, General Manager at Pepe Scuba Dive Shop, responded to this reviewResponded April 2, 2018

Hola Amigos:
Thank you for your time to share your experience with us.We are glad you enjoyed your visit to our beautiful Cozumel Island and the Coral Princess Hotel Resort.All the staff tries their best and the best for us is when we see all the smiling faces and another level of personal achievement in others.Your family is an inspiration..a breath of fresh air.Was a pleasure to meet and work with you.All the best.Thanks again.
Frank and Gang

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Reviewed March 25, 2018

We dived 5 days with Pepe Scuba during our one week stay in Coral Princess. It was pleasant experience that fully met and sometimes exceeded our expectations.
What we liked the most: Friendly staff, flexibility and best effort to accomodate by the owner (I forgot to make a reservation, but Frank and Rosie were able to find a space for us on the first day), excellent dive guides, small and fast (18-20 knots) boats leave at 8:30 (who wants to wake up at 6am on vacation?). Some dive guides let divers with better SAC rate and experience stay after most of the group surfaces
Area for improvement: With two to three boats leaving daily you could distribute divers based on experience level.

Thank Dima R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, General Manager at Pepe Scuba Dive Shop, responded to this reviewResponded March 27, 2018

Hola Amigos:
Thanks for sharing your experience with us.March is peak season and it's a little hectic dealing with all the personalities.The week of your stay was extra busy, usually we are able to accomodate everybody.We are glad you had a nice visit to Cozumel and it was our pleasure..Thanks for the the tip,and hope to see you again.
Regards Frank and Gang

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