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Mr. Sanchos Beach Club All-Inclusive Day Pass
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Reviews (9,038)
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Traveller rating
7,076
1,211
394
178
179
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All reviews our waiter coconut shrimp food and drinks a la carte food was great beach club cruise ship great beach the wait staff guacamole fajitas fish an excursion sandos pool port salvador
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Reviewed January 6, 2020

we visited mr sancho's as part of a cruise stop. nice place, but not worth the all-inclusive price unless you are a big drinker. my wife and i hardly drink, and there's only so much you can eat. the beach is narrow, but the water is great, and the water toys are fun if you are able to climb up (i did). great way to spend some time on a cruise stop in cozumel.

Date of experience: December 2019
Thank leoninna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MrSanchos, Manager at Mr Sanchos Beach Club Cozumel, responded to this reviewResponded January 6, 2020


Dear guest,

Even though we are disappointed to read that some of our main competition attributes did not fulfill your expectations we would like to thank you for sharing your review on TripAdvisor.

We are glad nonetheless for the kindness you have shown us by listing all the things that you enjoyed with us such as climbing our fun water park.

We would love for you to have a much more treasured stay, and we do hope that you will look to return to us in the future so that can greet you with the warmest of welcomes.

Kind regards,
Mr. Sancho’s

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Reviewed January 5, 2020 via mobile

We wanted a casual, relaxing beach excursion after our helmet diving adventure. The customer service at the Beach Club was excellent! Our server was very prompt and attentive. I didn’t realize that Mr. Sancho’s was so far away from the port but it wasn’t too bad. The taxi driver we had was wonderful and made the ride entertaining. The water at the beach club was pretty murky with stirred up sand but the temperature was great. We didn’t partake in the food offered but several other vacationers around us did and were very complimentary. It was a good spot for families.

Date of experience: January 2020
Thank msjennh0611
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MrSanchos, Manager at Mr Sanchos Beach Club Cozumel, responded to this reviewResponded January 6, 2020


Dear guest,

Thank you for sharing your comments with us, we are glad to read that you enjoyed your vacation day at Mr. Sancho’s Cozumel.

We are committed and well known for providing the warmest of service and want to ensure all our guests have a memorable stay from the moment of arrival, to the time they depart so of course, it is with great pleasure to know that you had a wonderful time at our All Inclusive Beach Club.

We do hope you will consider us as a destination for future travels to continue to enjoy the exceptional service and memorable experiences that we have come to be known for.

Kind regards.
Mr. Sancho’s

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Reviewed January 5, 2020

We were on the Carnival Fantasy and arrived at Mr. Sanchos after a $45 van ride around 9:30am and seated right near the water. Misiel was our server who seemed very nice. We ordered a few sodas and drinks and the sodas were very watered down, there weren't even any bubbles in them. Once we ordered food, it took over an hour to get it, we settled for the nacho bar for the time being. Meanwhile, we noticed everyone around us was getting a consistent amount of food and drinks in a timely manner. We were a group of 9, 4 adults and 5 kids (ages 8,11,12,13,15), and were basically ignored at one point. Around 11am, after we got our COLD food, I asked for 9 waters, I had asked 1 time prior to this with no delivery. We waited a few more minutes and Misiel never came back, so we took our stuff and moved over to the pool area. This is when Misiel chased us down and asked if we needed anything, we asked for the 9 waters again! Since he didn't deliver it the other times, I went to the bar area and thought it'd be easier to get it there. I was wrong, I asked for 9 waters, and the bartender said he could only give me 3! This is advertised as an ALL INCLUSIVE RESORT and we paid ALOT of money to go to this place and he acted like I was trying to hoard 9 waters! My niece went back and asked for 3 more waters just so we could get enough for the kids. We left way earlier than expected and after a $50 cab ride back to port, we regretted wasting Christmas Day at Mr. Sanchos.

Date of experience: December 2019
1  Thank sharoncU9580LL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MrSanchos, Manager at Mr Sanchos Beach Club Cozumel, responded to this reviewResponded January 6, 2020


Dear guest,

On behalf of the entire team that makes up Mr. Sancho’s, we would like to express our deep appreciation for you have chosen us as your holiday destination out of the numerous choices available for you in Cozumel, Mexico.

We value the trust you deposited upon us and are grateful for the feedback you kindly have shared with us. Please accept our heartfelt apologies for not being able to deliver the service that distinguishes us and that you were expecting.

We gladly will take your comments into consideration and look forward to another opportunity in the future to host you in order to ensure your entire satisfaction.

Kind regards,
Mr. Sancho’s

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Reviewed January 5, 2020

We had a great time at Mr. Sancho's. The beach was great. The pools were great. And, the service was the best. Norberto took excellent care of our family. My boys all had massages and loved it. I don't think there is anything different that we would ever do in Cozumel. It was truly wonderful.

Date of experience: December 2019
Thank Scott G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MrSanchos, Manager at Mr Sanchos Beach Club Cozumel, responded to this reviewResponded January 6, 2020


Dear guest,

First and foremost, we would like to thank you for taking the time to share this positive feedback from your recent experience at Mr. Sancho’s Cozumel.

We focus on the best customer service and making all our guests feel like family thus we are delighted to learn that Norberto took excellent care of your loved ones.

Should you consider visiting the Mexican Caribbean as a destination for your next vacation, we would be thrilled to reintroduce you to the high level of service that we are well known for.

Kind regards,
Mr. Sancho’s

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Reviewed January 5, 2020 via mobile

We had a wonderful day of beach, snorkeling, and relaxing at Mr. Sanchos Beach Resort. The kids loved swimming near the small reef with beautiful fish and the women kayaked!! The food was awesome and Manny was the greatest!! Any chance I can get the recipe for Mr. Sanchos special Margarita?? It was delightful!!

Date of experience: December 2019
1  Thank pamelajrn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MrSanchos, Manager at Mr Sanchos Beach Club Cozumel, responded to this reviewResponded January 6, 2020


Dear guest,

We really appreciate the kind words you have shared with us and the world by recommending the services and experience you had while you were here at Mr. Sancho’s Cozumel.

Absolutely here is the recipe for the Mr. Sancho’s special Margarita; tequila blanco of your choice, tamarind syrup, a splash of lime and make it frozen with a salt/chili rim. Voilá!

We will be looking forward to the next opportunity to welcome you back soon.

Kind regards,
Mr. Sancho’s

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