We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (153)
Filter reviews
153 results
Traveller rating
53
75
15
6
4
Traveller type
Time of year
LanguageAll languages
More languages
53
75
15
6
4
Show reviews that mention
All reviews sister hotel casa mexicana air conditioner living room block walk burner cooktop separate living main plaza breakfast buffet downtown square stayed here for a week flat screen san miguel large bathroom ferry pier over christmas ceiling fan
Filter
Updating list...
12 - 17 of 153 reviews
Reviewed January 21, 2018 via mobile

Located a few minutes walk from the ferry, at one end of a beautiful plaza. Polite receptionists, nice clean hotel. Very comfortable beds! Quiet. AC. Great area if walking. The breakfast at the sister hotel is only 3 blocks away, a nice way to wake up and get a quick walk in before a superb meal.

Stayed: January 2018, travelled as a couple
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Suites Colonial, responded to this reviewResponded January 23, 2018

Dear guest,

Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 8, 2018

With light luggage the hotel is a simple walk from ferry dock. The rooms have plenty of space both sleeping area and front area with couch, table, sink and refrigerator. The facility and rooms are very clean. Staff is friendly, helpful and always available. Internet is good. Included breakfast, a short nice walk to their other location, is delicious and generous of choices. Staff is also very friendly, courteous and professional. I will definitely return for future visits to the island. Thank you for my comfortable stay!

Room Tip: Comfortable beds, clean room and air con. Worth the price.
Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Suites Colonial, responded to this reviewResponded January 9, 2018

Dear guest,

Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2018

We stayed at Hotel Suites Colonial for 10 nights over Christmas. It is in the heart of downtown and surrounded by great restaurants. It is 2 blocks to the main plaza, 3 blocks to the Playa del Carmen ferry and a block to the waterfront. We booked a “suite” vs a “studio” room. The suite afforded a lot of additional square footage due to a separate living/dining room and a kitchenette enclave that had a sink, large mini-fridge, 2 burner electric stove and lots of cupboards full of eating and cooking utensils. The beds are very comfortable, the sheets and comforters are very nice quality for this price point and the AC and WIFI worked flawlessly. AC was also nice and quiet. The hotel is very quiet and impeccably clean, even though it is in the heart of downtown- this is due to the fact that the entrance has a long beautiful, bougainvillea lined corridor that leads from the street back to the main entrance. Also, no vehicle traffic is allowed on this street (foot traffic only). Suites Colonial is a sister hotel to the Casa Mexicana and the Suites Bahia. Breakfast is included in the room rate and the breakfast is provided at Casa Mexicana each day from 7am-11am. (a 4 block walk along the waterfront). It is arguably the best full buffet breakfast on the island. I will be staying here for all future visits to Cozumel. As a diver who dives each day and prefers to stay downtown, there is no place better in this price point- for me. The HD flat screen TV worked very well and had many english speaking cable channels. The room is also equipped with a safe and the hotel has an elevator.

Room Tip: We stayed in room 203 and were very happy. Getting a Suite vs Studio is worth the upgrade.
  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank gregbruce1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Suites Colonial, responded to this reviewResponded January 8, 2018

Dear guest,

Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 5, 2018

Located right on the beaten path about a block from the downtown square, Suites Colonial is close to everything - food, shopping, ferry terminal, and dive boat dock. Over the Christmas holiday I spent 10 days diving. I found the hotel to be spotless, incredibly quiet considering the location, the staff friendly and attentive, and the rooms spacious. Beds and pillows were surprisingly comfortable, the air conditioner quiet and effective, and the flatscreen TV had many English language channels in high definition. Part of traveling is knowing what you are getting into. We knew the hotel had no balconies, no pool, and no onsite restaurant. That was just fine. A nice (and included) breakfast buffet was available a short walk away and great restaurants are literally footsteps from the entry. If you are a diver and you are picking up boats at the Aldora Pier, this is the perfect spot to be, not to mention being just a 4-minute walk to the Playa del Carmen ferry pier. Daily maid service was very good. The living room and strong ceiling fan provides plenty of opportunity to dry out your gear. This is a great place to station yourself for diving the island while avoiding all-inclusive options.

Room Tip: Room 203 was very quiet; two double beds and a large living room
  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Cubric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Suites Colonial, responded to this reviewResponded January 6, 2018

Dear guest,

Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 15, 2017

My husband and I stayed here for a week and enjoyed the accommodations. The beds were comfortable, the room was clean and the air conditioner was cool. Our room had a little efficiency kitchen with a fridge, sink and two burner cook top. The hotel is older and the bathrooms are dated, but everything is clean and working. It would be great if there was another TV in the sitting room. There is no pool, which was not a surprise, but I could not help thinking each time I looked at the vacant lot beside the hotel, that this property could really soar if they purchased that land and put in a nice pool and relaxation area. I would not call this a boutique hotel, it needs to be a little bit more elegant for that, but I do think it is charming and a fantastic deal.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank SCTaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Suites Colonial, responded to this reviewResponded July 17, 2017

Dear guest,

Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews