We came here for the second week of our honeymoon. Our first week was at the Grand Mayan in Playa Del Carmen, and that has colored my opinion of Melia because Grand Mayan is so amazing. (I've also reviewed that resort). So take that into account as you read this.
Overall, Melia is kind of "blahh." The lobby is nice, but not the rooms are dated. Maintenance is not on top of things. The door to our bathroom was scarred and chipped, and the doorknob was falling apart. There are two plastic chairs on our deck, but no table. We do have a very nice view. I think all rooms face the ocean.
The room is relatively clean, but certainly not spotless. Maid service is spotty. Sometimes we get fresh towels, sometimes not. When we do get fresh towels, sometimes we get a complete set with a bath mat and wash clothes, but not consistently. We walked into the room when the maid was cleaning once, and I figured it out. She was watching her favorite soap on the TV. So I think she gets distracted. The floor isn't consistently clean, and the floor in the hall is never swept, so we are constantly tracking crap in.
We have what they call a "kitchenette." That consists of a bar-sized sink, a dorm fridge, and a tiny microwave. Nothing else. The counter is about 12 inches wide. The fridge freezes everything, regardless of where you put food. I set it on the lowest setting, and it freezes our bottled water in about 4 hours, even when the bottle is in the door rack. So it's pretty much useless. The room is the size of a an average hotel, and there are no dressers or anywhere to unpack clothing. So even though we're staying for a week, we have to keep everything in the suitcase. There are about 8 hangers in the closet. The room is also very dark. The only lights are from the bed lamps and one small lamp in the corner. The hall lights don't light the closet, so you can't see in the safe without a flashlight.
But that's not the worst part....
The food here is terrible. They make you sign up for an all inclusive fee if you want to use the restaurants on site. Trouble is, we're an $8 cab ride from town, and it would be inconvenient to go to town for every meal. The all inclusive is $50 per day per person. This wouldn't be a bad deal if the food was good. They have 3 restaurants - a grill that serves hamburgers, fish sticks, and nachos with that cheese sauce you get in theaters; a buffet that serves a different menu each night and recycles leftovers for breakfast and lunch; and a special restaurant that offers a menu and live piano. The ambiance at the restaurant is good, but even they can't pull off a decent meal. Yesterday, we ordered grilled shirt steak, something we've had at several places in the region with great success. Everywhere else, the steak has been marinated, and was tender and well seasoned. Here, it was like eating salty shoe leather. I sent my first steak back, and they brought me another. The servers were very concerned that I didn't like my food, but the second steak was just as bad. It was even difficult to cut with a steak knife. I think it has more to do with a low quality cut of meat than the preparation, because we could hear them trying to tenderize the second steak. The meat was full of gristle.
I've noticed that they recycle unused food from the day before. They serve this dish of plantains cooked in honey. Yesterday, there were three colors of plantains - very dark brown from 2 days prior, light brown from the previous day, and fresh yellow - all mixed together. Understand that the food sits out uncovered on steam tables for 4 hours every day. Yuk.
Internet is spotty, but at least it's here and included. Our last place charged about $20 a day. We can't watch video on the internet, because it's too inconsistent. Opening a new web page takes about 30 seconds, minimum.
The beach looks nice in the pictures, but there is a lot of mud and seaweed in the water, so no one swims from the Melia beach. The hotel next door has a concrete jetty that protects its beach and water from the crap on our beach. We went there to swim and snorkel. It was very crowded, but the snorkeling was surprisingly fun. A couple was standing together in the water (without snorkel gear) completely unaware that they were standing in the middle of a huge school of fish. We saw quite a variety of fish, and the water was very clear.
If you have the all inclusive bracelet, you can use the hotel's snorkel gear, a Hobie cat, or kayaks for an hour at no charge. Their supply is pretty limited. We had to wait an hour to snorkel. They don't provide fresh mouth pieces, so be prepared to use a snorkel someone else just used. Apparently, they do dip them in some kind of disinfectant, but we didn't see that.
The restaurant staff in all three restaurants are very friendly and helpful. We enjoyed talking with them. All of them speak some English. The front desk staff are not quite so helpful. If you call down to the front desk, their general answer is that you need to come to the desk during certain hours before they'll answer your questions. There is a travel agency on-site, and we found them to be very helpful. The time share ladies are helpful and friendly. There is one small gift shop with a surly shop-keeper. The merchandise in the gift shop is limited and pretty expensive.
Overall, I would definitely NEVER return to the Melia.
- Official Description (provided by the hotel):
- Welcome to one of the most charming all-inclusive hideaways in the Mexican Caribbean, featuring a long, shallow sugar sand beach perfect for wading or swimming, four restaurants, five bars, and unlimited amounts of fun. This beautiful beachfront resort is directly across the street from the island's premium golf course, Cozumel Country Club, featuring an 18-hole, par 72 championship course designed by the Nicklaus Design Group. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity.ca, TripOnline SA, Hotels.com, Cancelon, HotelQuickly and getaroom.com so you can book your Melia Cozumel Golf - All Inclusive reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Melia Cozumel All Inclusive Golf And Beach Resort
- Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
- Sol Melia Cozumel
- Cozumel Sol Melia
- Resort Melia Cozumel