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Reviews (3,391)
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Reviewed February 14, 2018

We stayed at Ocean Premium Room.
The room is very confortable, the bathroom is good and bathtub good. The view is amazing!!! All staff is very kind and helpful. The food is delicious and very variated, we loved specially the breakfast. We are vegetarian and we find a lot of options, the restaurant staff was very kind in making different dishes for us also.

In our first night, the shower was broken, this was sad, because was our first night, but fastly we were moved to another room, which was everything fine!!!

We reserved at hotel a tour for snorkle and it was amazing!!!! We loved !!!!!

The hotel is very clean and everything well organizated!
Thanks Melia!! We spend a lovely honeymoon!

Room Tip: Ocean Premium Room is very good if you want ocean's view
  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Bruna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia C, Director de Relaciones Públicas at Melia Cozumel Golf - All Inclusive, responded to this reviewResponded February 15, 2018

Good morning Bruna

We want to thank you first of all for your preference in choosing us for such a special night. Second for taking the time to write this kind words. We realy hope to see you soon for a second honeymoon.

Once again thank you for your preference

Best Regards
Quality Control
Melia Cozumel Golf - All Incluisve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 10, 2018 via mobile

We stayed at Melia Cozumel Jan 2018. The staff is one of the best parts of the resort. Everyone was friendly and very helpful.

It’s all-inclusive, but the food was still fairly good especially considering the reasonable price.

They have a great beach and lots of activities for the kids.

If the opportunity presents itself, we would return.

Stayed: January 2018, travelled with family
1  Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia C, Director de Relaciones Públicas at Melia Cozumel Golf - All Inclusive, responded to this reviewResponded February 12, 2018

Dear Diane

Thank you so mucho for your comments. They are really appreciated, and we had a wonderful sense of having done the right thing.
Once again thank you for choosing Meliá Hotels International, and specially Meliá Cozumel, we will love to have you back in a near future.

Best Regards,
Quality Control
Melia Cozumel Golf – All Inclusive

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Reviewed February 10, 2018

Our group of 12 had an amazing time at Melia Cozumel. The resort was filled with hard working, exceptional staff. The Activity Centre (Mary, Nolberto, Otoniel, Carlos and Animador) provided a wonderful personal touch and added a lot of fun to all the activities. When just walking around the resort, they knew us by name and would stop to chat. Their personal touch and smiling faces made us feel so welcome.

We found the food well prepared and well served at both the buffet and the a la carte sittings. There was a good variety in the buffet and always something new to try. They also had a different theme each meal, so that you could get your particular order made just the way you wanted (breakfast burrito, pork chops, steak, etc.). The servers were very efficient and hard working. Lupe, Enemecio, Carlos, Jgnatchos, David, Alberto to name a few of this crew. They were always eager to get whatever you needed.
I would highly recommend Melia Cozumel for the cleanliness, service and the welcoming atmosphere.

  • Stayed: January 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank HamiltonGoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia C, Director de Relaciones Públicas at Melia Cozumel Golf - All Inclusive, responded to this reviewResponded February 12, 2018

Dear Hamilton

We hope you had a great time with us. We want to thank you for your preference and we hope to see you very soon at the caribbean. Once again thank you for your comments. Thanks so much agian for your comments

Best Regards
Quality Control
Melia Cozumel Golf - All Inclusive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 9, 2018

What can I say about the Melia Cozumel.. Nothing but good stuff.
My wife and I just returned from a two week stay there and can be honest and say we were not disappointed. The resort in a whole was clean, everything was very convenient and the staff was second to none. We have travelled quite often to Mexico and the Caribbean, to all classes of all-inclusive resorts and the Melia was one of the best.
Here is our low down:
Check in/out: Very fast. We arrived a little early so our room was not ready yet, but the staff made sure we could start our vacation by ensuring we could begin enjoying all the facilities (ok the bars and restaurants) right away. Our room was ready in about 30 minutes and our bags were taken right away to our room. Check out was very simple and quick. The Staff really do their best to ensure everything goes smoothly.
The Room: We upgraded to the Royal Suites (RM118) which were perfectly located. From our porch to the beach was about 20 feet, 30 more feet and you were in the ocean and a great bar located about 60 feet from our door..very handy. Rooms were large and always kept cleaned. The only down fall and recommendation I could provide the hotel was that maybe have some towel bars installed outside on the porch, there is plenty of room for this. It would be helpful at the end of the day to hang wet towels/bathing suites. Currently there isn’t anything so we left the wet clothes on the outside jacuzzi (yes the Royal suites have big round jacuzzi’s on the porch… nice touch to sit back in the evening to relax and listen to the waves with a drink in hand.
The Restaurants: All were good, always something to eat. The A La Carts were nothing over the top. Both the Italian and Mexican are situated so that you are overlooking the ocean during dinner. The buffet always had a good variety from local foods, to North American type foods. Each night was a different theme also.
The Bars: Awesome. The bar located right on the beach and closest to our room was great. A special shout out to Luis… This guy knows how to be a bartender…always friendly, service with a smile and always knew what to make as we approached the bar. Even at times he was working the pool area and we didn’t even need to ask, he knew what we drank and would just bring us drinks… that is service that you enjoy when on vacation. Luis, you are the type of person that could show other employees at other resorts what customer service is really all about…. Great job, thanks for everything. Lobby bar was also great, all top shelf alcohol (actually all bars had this), service here was also very prompt and friendly.
Pools/Beach: Beach was very nice. Right out front of our room was a little on the rocky side, but walk down about 30 seconds and it was all sand. This is no fault of the resort, that’s a mother nature issus. Pools were always cleaned and there were always plenty of places to relax, no worries about running out early in the morning to place towels.
All in All, resort was great and I truly believe it’s all credited to the staff that work there. My only recommendation would be for towel bars as I mentioned above. Would we return, absolutely..

Room Tip: Building B was perfectly situated...close to beach, pool, bar and all resturants
  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia C, Director de Relaciones Públicas at Melia Cozumel Golf - All Inclusive, responded to this reviewResponded February 12, 2018

Good morning Jeff

We wanted to thank you for the time you spent on writing your kind words, the positive comments and encouragements you gave to us it is the best anyone could want in our career, on a worldwide service company.

I'm delighted you are pleased, with our service and that our staff was able to be of assistance and make your stay enjoyable the days you were stay with us.

Best Regards,
Quality Control
Melia Cozumel Golf – All Inclusive

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Reviewed February 5, 2018

perfect and i like this place and recommanded very well.
staff very gentle and specially Mr Antonio in buffet area.
When you in buffet area say Hello to mister Antonio.
Next year ill be back to celebrate AGAIN new year.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank 498benoitg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia C, Director de Relaciones Públicas at Melia Cozumel Golf - All Inclusive, responded to this reviewResponded February 6, 2018

Good morning Mr. Benoitg

First of all we want to thank you for your time. We hope to see you very soon at the Mexican Caribbean to enjoy Isla Cozumel again. Thank you again for your preference.

Best regards
Quality Control
Melia Cozumel Golf - All Inclusive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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