We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best place to stay in Cozumel!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Royal Level at Occidental Cozumel
Ranked #31 of 52 Hotels in Cozumel
Montreal, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Best place to stay in Cozumel!”
Reviewed 12 April 2012

Just came back from another great stay at OGC in the Royal Club section. We were there during the first week of April. Over the years, we've been to Cozumel 8 times and stayed in town, renting villas and also choosing different hotels on the North side and South side of San Miguel. We have to say that this hotel is perfectly located it benefits one of the nicest beaches on the island and for scuba lovers it's right next to the breath taking Palancar reef.
We're from Montreal and we enjoy the fact that we have direct flights to Cozumel. Once you land you are about a 20 minutes ride from the resort.
OGC is almost a boutique resort with only 250 rooms, the Royal Club has around 24 rooms. The great thing about Royal Club is the personal service, the private a la carte restaurant (La Caterra), the heated Jacuzzi and above all the friendly and helpful staff (ou special thanks goes out to Nelly and her team; Laura, Thomas, Mayorico and Aristeo).
When you walk around the resort you have a feeling of peacefullness, it's small, cozy, there is lots of mature trees, the vegetation and grounds are well maintained. The rooms have a well stocked fridge refilled every day with bottled water, pops and Corona beer. The bed mattress is firm. The shower has strong water pressure with plenty hot water. Amongst the few things that could be improve (not that we watch a lot of it) but when you do, it would be nice if all rooms have flat screen TV. The Royal Club bar has top shelf liquors (Grand Marnier, Chivas, great selection of gold Tequilas and dark Rum to name a few), it's located in the a la carte restaurant which doesn't provide easy access, also the restaurant staff are busy with serving food so they don't have much time to look after bar order. That being said, you can always go to the main bar which is a short walk away but they don't have the same level of liquor choice.
Cozumel is one of the top location in the Caribean for diving. They have at the hotel a dive operator (Dive Palancar) which is extremely professional. Great boats, excellent dive masters, good equipment, lockers if you have your own gears and want to leave it at the dive shop. The dive sites are from 5 to 30 minutes from the dock. They have 4 dives scheduled every day, this gives you lots of flexibility. You come back to the dock after each tank and therefore it gives you all the time you want to enjoy the beach and hotel amenities. The rates are very reasonable, one tank is 34$ and if you take more than 10 tanks the price drops down to 30$/tank.
Everyone at this resort, takes pride in what they do and that's what makes this hotel a great place to stay. We fell in love with the hotel and there is no doubt that we will be returning customers for years to come.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Drinkwater22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

325 reviews from our community

Traveller rating
    174
    93
    25
    14
    19
See reviews for
64
184
15
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Charlottesville, Virginia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 April 2012

We just returned from staying at the Occidental Grand Royal Club. We have stayed many times on the Mayan Riveria at all inclusives but this was the first time venturing to Cozumel. The Occidental Grand is a beautiful hotel, small and intimate, and you feel as if you are staying in a botanical garden. The grounds alone make this a great destination. We stayed in the Royal Club which I would highly recommend. There are certain perks which I believe enhance your stay at this resort. First of all there is private check in for this club and you have a concierge dedicated to the club. There is also a private restaurant for the club which provides breakfast, lunch and dinner. This restaurant also provides room service for the clug. We were able to have reservations in the restaurants for all of our dinners though we did eat breakfast most mornings at the buffet. The location of the Royal Club is ideal as it is close to the quiet pool as well as the beach. We had free great internet right outside of our room and the Royal Club pool was just steps from our building. This pool was alternately a hot tub jacuzzi depending on who set the temperture. But the nice thing was that often we had it to ourselves or other quiet guests. It also had nice padded lounges. I cant testify to any differences in the rooms except for different colored spreads and drapery. The beds are hard but not uncomfortably so and the linens were a high quality. We were disappointed to have a first floor room. Due to foliage it was a little dark however our patio was very private and I enjoyed my coffee and a book each morning there. I have to say the room coffee and that in the restaurants was terrible. They could improve on this greatly. We have had some very good food at all inclusives but I would rate the food here as just ok. If I had one negative about this resort it would be the food. However if I want great food I can stay home and that is not the reason for going on vacation in Mexico. As stated in many of the reviews the staff here are great and they work very hard. We had a wonderful housekeeper who made the most incredible towel annimals I have ever seen. My husband and I always tip as the staff really want to please and go out of their way to be of service.
Cozumel itself was a wonderful experience. It too is small, friendly and very safe. We rented a jeep for two days and drove all over the island. The east side is a real treat as it is undeveloped and truly beautiful. The ocean and beaches on this side are spectacular and you can go for miles without seeing another car or people. It is spotted with some great little beach restaurants. Our favorite was Coconuts as it was fun with an amazing view of the ocean. We also chartered a boat for fishing which was great and though we did not catch any Mahi Mahi which the captain searched far my husband landed some red snapper and barricuda.
Would we go back.. Absolutley as we would like to take our grown children. My son who scuba dives would find it heavenly to have the boats go out right from the hotel dock. After our island tour we also feel the Occidental is probably one of the best resorts on Cozumel if you look at all aspects: Small, Beautiful grounds, Real beach (some resorts dont have a beach), Access to scuba and fishing, and snorkeling.

Room Tip: The upper floors are more sunny. First floor rooms have no steps and have a patio rather than a sma...
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Merge42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Napanee, Ontario
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 22 March 2012

We stayed at the Royal Club at Occidental Grand Cozumel from March 3 -10, 2012. Nelly and all other Royal Club staff helped to make our vacation perfect! Great service in the Royal Club restaurant and the food was amazing. Nelly arranged a special anniversary dinner for us, which was awesome. Nelly also made our reservations for each night in the different a la carte restaurants. Loved the location of the Royal Club - close to pools and the beach if you need to go back to your room for something during the day. Also loved the size of the resort - not too big and easy to find your way around. The beach was BEAUTIFUL. We walked down to the Iberostar and the beach there was all rocks - the only way to get in the water was to go out on a pier and get in. We also walked the other way down the beach to the Occidental Allegro - they had a nice beach and the resort looks nice, but very manicured compared to the Occidental Grand (with its jungle!) I would definitely recommend the Royal Club at Occidental Grand Cozumel.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lovethebeach08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 March 2012

We booked last minute and ended up with a Royal Club room. Room was very nice and clean. We had asked for a King bed but didn't get it - which was fine. We don't let small things like that ruin our vacation. The bathrooms were very very nice, all marble with both a tub and shower. We were on the main floor and had a view of the pool. Other rooms (which we saw) had views of the lush greenery that surrounds the Royal Club and the entire resort. The comment in another review about the view of the "chain link fence" is very misleading. It's a black fence that separates your patio from the greenery. Still very scenic - trust me, I saw it. We found the room very quiet, with the obvious noise that starts each morning when people are starting to get up. No major noise issues for us! We enjoyed all the pools at the resort, including our quiet pool in the royal club. Normally enough seating but it's a small pool so you really can't put more than 12 chairs there. We never had an issue getting chairs. A few times people brought laptops/ipods for some background music which was nice. Never to loud and the people were so friendly that I'm sure you asked them to turn it off (not sure why you would - you're on vacation!!) they would have.

As for the food - it's Mexico but it was above average from what we've had in other places. Our gourmet restaurant was GREAT! The food, especially lunch, was incredible and they had a selection of wine that was not available at other restaurants. In fact, they were kind enough to put a bottle in an ice bucket for us to enjoy by the pool on a few occassions. We tried all other restaurants and never had an issue. Sure, they don't make a steak or lamb chops like our local steak house does here at home, but it's Mexico! Never turned away a meal! They also have an incredible pizza place that serves until 1:30am - now that pizza was just like home!!

That staff could not have been nicer. Luis, Abraham, and everyone else we encountered were as friendly as can be. At two of the pools (not the royal club pool) there were always people walking by to bring us drinks, and the bars were never lined up (contrary to other reviews). Sure, there was a small 6 or 7 person line right at 10am when the pool bar opened but after that there was never a wait - and we know that the resort was at full capacity as we tried to extend our stay but could not.

The reservation system worked fine, you just need to be organized. We were able to make reservations every night, although true sometimes not at the exact time we would have liked. But that's like any restaurant in the world really - sometimes it's just not available.

The grounds were amazing. Very lush greenery throughout. They keep the resort very clean, always sweeping, painting, cutting down dead branches, etc. I love the fact that there were so many options for places to hang out. The beach, the main activity pool, a medium sized quieter pool, beach beds, etc, etc. If you didn't like your surrounding for some reason there were a lot of other options to choose from.

Dress code was very relaxed. They asked for long pants at night (except the main buffet) which was no issue. During the day beach wear was fine in the restaurants. I loved the comment in another review about a "bare chested man getting beer" - wow, imagine that. A man coming to a beach front property with three pools and he doesn't have a shirt on - shocking!! LOL LOL.

We had no issues with this wonderful resort at all. We had a great week with family, met some wonderful people who we really enjoyed spending time with and had an overall excellent time at the resort. We typically don't go back to the same place twice - but there is reason not to go back here.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank brymat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 February 2012

We booked and paid to stay 9 nights at the Royal Club. We managed to stick it for 2 nights before leaving without any prospect of a refund. It was that bad we just had to leave. Despite requesting a quiet room we were given a dim and dark room that looked out onto a chain link fence and were woken each morning at 6am by the sound of slamming doors and scraping furniture. This went on for 3 hours - room cleaning starts about 8am. Food at best was poor quality and the supposed "gourmet dining" is just not happening (you need to book days in advance to get in and then it appears they are serving about 12 persons per night - Royal Club must have had over 80 persons staying). Dining in the main area is very basic and it is hard to find a piece of crockery that isn't chipped or cracked. The exclusive "quiet pool" has space for about 8-10 persons and was always full with folks playing music from laptops - not very relaxing! The all inclusive experience for us was a first, and a last, although it was certainly entertaining watching a bare chested man stroll into the "gourmet breakfast" area asking for fresh beer supplies at 9.40 in the morning.

Never again. We moved to another hotel down the road.

I can not understand how this place is getting good reviews?

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Travelbug0004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Spring Island, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 February 2012

This was our 4th stay at this resort and we were as pleased as always with our stay. First I would like to mention how wonderful the Royal Club Manager, Nelly Baas was to us. She was able to book us in the Junior Suite which made us feel like newlyweds! And she was always there for any questions or requests. She's fabulous! Next, we really appreciated the staff in the Royal Club- Tomas and Laura, especially. The restaurant- Los Olivos, was our favourite. The staff- Arturo, Esteban, Alberto and Adrian made our dinners there just great! The chef-Mishel at the lunch buffet made us some of the best food we've ever had. His cerviche is the great, and he made grouper for my husband who loved it! Rogelio, Carlos Arturo who work there are great too! Manuel in the lobby bar made great Caesars for my hubby! Very friendly guy! The staff on whole is very friendly and hard working. A special mention for our wonderful housekeeper- Soyla (sp?) a darling! We're ready to go back next year! Counting the days already!

Room Tip: The Royal Club is definitely worth the upgrade! The room service is fantastic. It's closer to th...
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LINCOLN
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 February 2012

Our stay at the Occidental Grand was by far the best vacation we have had from the very polite and well spoken staff to the clean and comfortable rooms. And don't forget the food was great. I was very happy with th staff as the helped us with advice on Island trips and places to go with out there help we would have been lost there. We felt very relaxed and trusted their advice.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank wiederholt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cozumel hotels
9.8 km away
The Landmark Resort of Cozumel
10.7 km away
Presidente Inter-Continental Cozumel Resort & Spa
15.9 km away
Ventanas al Mar
Ventanas al Mar
#17 of 52 in Cozumel
238 reviews
Show Prices
Show Prices
Show Prices
0.0 km away
Occidental Cozumel
Occidental Cozumel
#22 of 52 in Cozumel
4,572 reviews
9.3 km away
Fiesta Americana Cozumel All Inclusive
0.6 km away
Allegro Cozumel
Allegro Cozumel
#24 of 52 in Cozumel
4,228 reviews
Show Prices
Show Prices
Show Prices

Been to Royal Level at Occidental Cozumel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Level at Occidental Cozumel

Property: Royal Level at Occidental Cozumel
Address: Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#10 Luxury Hotel in Cozumel
#14 Spa Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Level at Occidental Cozumel 4*
Number of rooms: 39
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity.ca and Barcelo so you can book your Royal Level at Occidental Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing