I am a Royal Club Repeat Guest:
I always enjoy staying here; much cheaper than the Presidente Intercontinental which I tried many years ago. I've stayed at the Occidental Grand resort some 4-5 years now, this trip for a week.
As mentioned by other reviewers, Ms. Nelly who is the primary person to work with at the Royal Club, is a gem and always makes a sincere effort to make your stay perfect. Staying in the Royal Club only costs a little more than the other buildings, and it's worth it: A very nice private restaurant for all three meals if you want, and now WiFi is free (it used to cost an arm-and-a-leg!) With that said, I found the WiFi signal spotty or a weak signal sometimes but considering its now free/included, it wasn't a significant issue. They also have a small, private pool if you desire more quiet-time away from the other larger pools, as well as an exclusive computer to check email near your room.
I find other comments about ground-floor rooms being too humid and musty (more than upper levels) somewhat flawed. During this trip I requested a ground floor room and the AC worked quite well, especially since they also have a ceiling fan in the bedroom, almost directly above the bed. I do not find the beds to be "too hard" to sleep on (mentioned by a few previous commentators), and I've slept on many.
If you scuba dive, this is the place! I try to scuba dive 1-2 times a day and the on-site dive shop (Dive Palancar) is at the top in service and diving options.
IMO, this is a great resort if you have children who are aged ~14 years or older; plenty for young adults to do; having infants or very young children may be problematic.
For some reason, I never get hit-up by the time-share staff; how I manage to avoid the sales pitch every time I stay here is beyond me, but I know they've been pushing their time-share program for years (I am not a time share member).
It's been several years since the hurricane hit the island and the because time has passed since then, the resort's landscaping is lush and well-maintained; the staff is constantly pruning, trimming and cleaning.
Just a few things on this trip which were not what I was used to from previous visits to this resort (This should NOT be a deal-breaker for you, so take these as minor observations):
- Pool bar closest to the beach: Ran out of drink cups (plastic glasses) on several occasions throughout my stay; the sole bartender had to leave many times to obtain clean glasses, leaving guests standing in a long line waiting for the bartender to return.
- The Royal Club housekeeping staff used to fold/prepare a towel in the shape of a tropical animal or bird, and place it on your bed once they cleaned the room and made the bed; fresh flowers used to be placed in several location throughout the room/bathroom and/or on the bed; they did neither of these during my 7-day stay. It was a nice touch on previous visits.
- Survey: Strangely, I received the resort's survey email the day I arrived, rather than at the end of my visit, or shortly after the trip ended.
- The Royal Club's pool: Ran out of pool towels very early in the morning every day I was there; I did not observe them being replenished later on in the morning or afternoon by the staff; once they were out of towels in the early AM, no more towels for the rest of the day.
Some closing thoughts:
- Men: Don't forget to bring one pair of long pants and closed shoes for their specialty dinner restaurants; this attire is obligatory for dinner except at the buffet-style location. Some guests try to sneak in wearing shorts. And by men that includes all ages: male kids must also abide by this attire standard of long pants and closed foot apparel (no shorts or flip flops/sandals for men).
Stay here! Even with some minor quirks, I really enjoy this resort and will return for a future visit.
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- Also Known As:
- Royal Club At Occidental Grand Cozumel Hotel Cozumel
- Royal Hotel