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Reviews (4,236)
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All reviewssky barpreferred clubpreferred poolroom servicemanatee poolswim up roompreferred areaocean viewmarket cafeswim up barbarefoot grillpreferred roomcoco cafepool conciergesister resortfoam partyfish
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Reviewed February 17, 2018

SECRETS and Cozumel have been the best Carribean vacation my wife and I have been on. Diego at Windows and Luis on the beach are fantastic. Everyone here has been awesome. We had the Valentine's night Dinner on the beach at sunset and the food minus dessert was exceptional. Our room was modern and well maintained. AND YOU WILL NOT BE HARASSED on the beach to buy crap from people like other resorts. Highly, highly recommend this adults only resort for your Carribean get-away. You won't be disappointed.

Room Tip: Choose the Preferred Club
  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this reviewResponded February 23, 2018

Hello Mr. Tony S

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel.

I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to having the pleasure of having you back home in the near future.

I remain at your service.
Eduardo Betancourt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 17, 2018

Enjoyed this slice of paradise immensely! Jairo, Arelly, Vicky and Alfredo at Preferred Club pool were awesome! Rodrigo and Omar at PC lounge were very attentive to our needs. Yatmara and Mily from UVC were extremely caring and gracious. Jose the gardener always a smile and a hearty hola every day! Spa staff Paula, Guadalupe and Guiamo (masseuses) were great. Angel at Oceana, Margarita at Market Café, Vivas at Bordeaux and Fabiano at Windows - top notch service.

Room Tip: If you can get it, the Rafal Nadal Suite 1445 is the best room on the entire property!!!!!!! We loved it!!!!!!!
  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Biceman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this reviewResponded February 23, 2018

Dear Biceman

We appreciate the time you invest in writing your review.

Thank you for the great words and the recognition of our team. It is really motivating when guests can do a special mention.

We sincerely hope to welcome you to Secrets Aura Cozumel on a future occasion.

I remain at your service.
Eduardo Betancourt

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Reviewed February 16, 2018

Good restaurants for an all-inclusive resort. Nice beach and pools. You can choose different levels of luxury--which restaurants, view, room size, etc. Decent booze for an all-inclusive. Exercise room, most restaurants are ocean front.

Room Tip: Better rooms cost more--take your pick!
  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank JJJRS5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this reviewResponded February 23, 2018

Dear JJJRS5,

Thank you for choosing Secrets Aura as your host and taking the time to share your experience with us.

We are glad to read that you enjoyed our restaurants on the property, our beautiful beach area, and pools. thank you for highlighting our inclusions and a special point on the property.

We are going to continue working to become the favorite resort in Cozumel.

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

I remain at your service.
Eduardo Betancourt



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 16, 2018

Spent a relaxing week at Secrets Cozumel. The resort was average overall, in need of some cosmetic upgrades. The food was good and had a several options to choose from. The entertainment improved as the week went on which included a Caribbean night and Fire Show.
Two of our favorite staff were Jairo from the preferred pool and Adrian from Oceana. They were attentive and provided excellent service during our stay. They always recognized us and remembered exactly what we liked!

Room Tip: Upgrade to a preferred room. You will have access to another pool and an extra option for breakfast and lunch.
Stayed: February 2018, travelled as a couple
3  Thank Jillybean8695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this reviewResponded February 23, 2018

Dear Jillybean8695,

Thank you for sharing your comments and experience.

As you could see we have been working on different areas in our property, we have updated the skybar, restaurants and we added a new wine cellar, we are going to continue with more areas soon. Thank you for the comments about our entertainment team, this is also one of the services that we are improving.

We appreciate the recognition of some members of our team, we are sharing this with Jairo and Adrian..

Again, thank you for sharing your experience and thank you also for your patronage of Secrets Aura Cozumel. Our team looks forward to having you back in a not too distant future.

I remain at your service.
Eduardo Betancourt


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 16, 2018

We stayed at Secrets Cozumel from Jan 27 to Feb 3rd. We stayed here 5 years ago and we were not pleased then but they said they were just changing to meet the Secrets standards. So we thought we would try staying there again but 5 years later.
Nothing has changed in regards to the rooms and buildings. We arrived and they upgraded us to ocean view room #1425 nice room great view but smelt like sewer. They said it was the ocean. First morning woke up to no hot water. ok maybe everyone was showering at the same time. Next morning woke up to no water. Went to preferred lounge and they told us that we could use a hostility room to shower every day. WHAT. So they moved us to room #1215. We packed all our belonging to this room and unpacked. After we were done, I said it is so hot in here. to find out that the air conditioning in this room did not work. again went to preferred lounge and they said that they should not have put us in that room as they knew the air conditioning did not work. so again moved to another room. room #1414. We walked in check air conditioning and hot water. all good. nice room. Only to wake up the next morning to pouring rain. We thought it was outside but no it was pouring water in our bathroom. two floors above had a leak and it flooded our room. At this point, I was crying. Again went to our Apple rep and he wanted to move us to another resort but we had come with friends and they had no issues, So they moved us again to room #1410. Swim out suite. wonderful room. We had moved 4 times in 24 hrs. We later met people that they put in our first two rooms knowing that there was issues with these rooms and only later to move these people as well.
these rooms and buildings are old and are having plumbing and air conditioning issues.

Now on the positive. The staff is wonderful. They felt so bad moving us so many times. I have to thank Elizabeth and Rodrigo in the preferred lounge. Jose the bar tender in the preferred lounge. Fernado Yam our moving man. He helped us move each time with a smile. Rubin our Apple rep. Omar at the front desk. Alex and Maurice and the hostess girls at the Oceana. We ate every morning at the Oceanafor breakfast. Wonderful staff through out the resort

Cozumel is beautiful but would not return.

Room Tip: swim outs are wonderful
  • Stayed: January 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank happytobemarried
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this reviewResponded February 23, 2018

Dear happytobemarried,

Thank you for sharing your opinion about your stay with us.

As you could experience in the resort we are open to our guests and we work in all situations reported, as in any resort we have unexpected issues and issues due to the location, weather, and being in an island that we can not eliminate but we have a strict process to control.

Thank you for mentioning part of our team, they are always happy to assist and help you to enjoy.

We understand your feelings, once again we apologize for not reach all your expectations.

I remain at your service.
Eduardo Betancourt

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