We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Zoetry Villa Rolandi Isla Mujeres Cancun
Ranked #3 of 38 Hotels in Isla Mujeres
Certificate of Excellence
New Orleans, Louisiana
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Beautiful Hotel”
Reviewed 11 May 2012

My husband and I stayed here for 5 nights in late April. Transportation to and from the airport was convenient and well worth the price. Check-in was quick and the lobby is beautiful. The room was nice and clean with a comfortable bed- make sure to get one on the second or third floor for the view. Service around the pool was great. I will say that both the poolside and room service menus were limited. Breakfast was just ok. The Mexican eggs were what we liked the best. I would also suggest buying water in town because there isnt much readily available at the hotel. The no children policy is wonderful.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MrsZoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,315 reviews from our community

Traveller rating
    999
    218
    62
    22
    14
See reviews for
93
940
30
7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
mexico
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 10 May 2012

I came to Cancun for a weekend, but decided to improve it by spending a day in Isla Mujeres, so I called Villa Rolandi and booked a room, just to have a place to eat, shower and relax after doing some snorkeling.

In this review I will not explain every detail, since you will find it in other reviews. I will rather focus in a personal opinion of why other reviews are over rated.

Would I come back? Yes. Would I stay more than 2 days? Probably not. Here is why:

1. Isla Mujeres is just fantastic for it’s multicolored waters, beautiful sand and impressive submarine life. Worth the trip again and again

2. There are no super hotels on the island. Villa Rolandi just happens to be the best available. Maybe just above average. It just is not as good as other hotels in Cancun and Riviera Maya.

The hotel claims it belongs to the small luxury classification hotel, but….

a) It will never win any praise from architectural digest. Nowadays they call that “eclectic”, a nice term to describe “no style”. The building is not Mexican, Spanish, American or Italian, is just, well, “eclectic”. Same for room’s décor. It looks like furnished from different garage sales. (Architects and Interior Decorators wanted)

b) The service was average, it’s only thirtysomething rooms, so it would be hard to have a lousy service, but is not at all “educated” service. Again, it feels like a lot of good will, but very little know how. As an example, in other “boutique” hotels in Mexico, you will find a pool concierge or a pool valet. Here you pick your towels, fix your chair and move a heavy umbrella. No trouble with that in big chain hotels, but no so much for an intimate hotel. There were no available lounge chairs in the beach until late afternoon and no one seemed to care.

c) Food was good, maybe the best in the island, but nowhere close to “good, good” food that you will find in Cancun and Riviera Maya. (i.e. Fred’s in Cancun, fish and steak restaurant. We have spent 5 evenings there in 2 trips. And we will keep coming back)

d) I asked for a flower bouquet to be waiting in the room for my wife, but it didn’t happen. They blame the florist, but again, they chose it, right? It is small details that make the difference. I also asked to have a snorkel tour. I am not sure if every tour is the same, but the boat was a poor by poor fishermen’s standard, not a bottle of water and they wanted us to use a used snorkel! Of course I had to pay 60 additional dollars for 2 snorkels, (which by the way are always included in other snorkeling tours in Cancun). Again, a bad choice from the hotel.

The ups: The bread is baked in the property, they have their own small private beach, they provide a private shuttle from Cancun and they greet you at the dock, Molton Brown shampoo, they have a big salt water Jacuzzi next to the pool. So not everything is wrong, it is just not that good.

As much as I would like to praise this hotel like other visitors, it is not a polished gem. The island is a gem by itself and is worth visiting or staying, but think of your trip as going to a small fishermen’s village and Villa Rolandi as a nice house in the Village. If you really want a boutique hotel there are other options like the Rosewood properties in Mexico (Los Cabos and Riviera Maya or the Banyantree Mayakoba).

I guess the reviews just made me expect much more than the hotel can deliver, but I guess it’s still the best option in the island.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank PegasoMex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrei-eMarketing-VR, Director of Sales at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review, 22 May 2012
Thank you for your honest feedback.
It is our goal to make every guest leave our property wanting to come back again and again and we're sorry we weren't able to make this happen for you.
Your comments are taken seriously and we will double our efforts in staff training and revise our list of suppliers to ensure service.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coeur d'Alene, Idaho
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 May 2012

We stayed for 5 days and had a wonderful time. We had a third floor suite and really recommend the third floor. There is an elevator. The room was amazing with a big walk in steam shower and private hot tub on our deck. We were pampered. The service was great. The free breakfast in the restaurant was excellent. The restaurant has great food and service. Views from our room were fantastic. We enjoyed coffee on our little deck every morning brought by room service at no charge. My only complaint was that we were in room 302. Don't get this room! The maids and staff are always on the balcony behind the room and very noisey even at 11:00 pm. Also their carts, garbage cans, etc were always there when we walked out. Very unsightly.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KatGilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 April 2012

- Staff is awesome! They almost greet and thank you TOO MUCH, lol!
- Food is wonderful
- The included Breakfast is NO JOKE. My wife and I never ate lunch, because their breakfast was so fulfilling.
- They have three pool options, plus a private beach.
- Salt water infinity pool
- Large hot tub
- Standard Pool

Rooms are great
- Showers duo as a sauna
- Hot tub on every balcony

Definitely recommend to all adults. PLEASE NOTE THIS IS AN ADULTS ONLY RESORT.
FYI, Exchange rate is also competitive

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christion808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 April 2012

PLEASE READ AND SEE IMAGES!!!! When we purchased our room we upgraded to a master suite. Our room cost was $439 US dollars/night.

--Don't go in the summer! The AC is set to a motion detector in the room to save money. If you are not moving around your room the AC will turn off. Our room was at least 90 degrees. You can not take a nap, because when you do the AC shuts off to save energy. When it is on it doesn't work well anyway.
--The Jacuzzis are filty and never cleaned, attached is a photo of the jacuzzi. When we arrived there was dead skin floating in it!!!
--I didn't take pictures of all the dirt on the walls and floor, but it was disgusting.
--The refrigerator door was broken and although there were drinks inside. The door would not close and all the drinks were hot.
--The TV inside the room was broken. The TV never worked after multiple calls.
--My wife urinated in the toilet and used one piece of paper, which clogged the toilet. From that point forward we were afraid to use the toilet in the room and used the lobby restroom. These restrooms were excellent and worked just fine.
--Being so hot in the room, we called room service for water 2 times in a period of 2 hours and no water was brought. We finally complained to the general manager Giancarlo. reluctantly brought water to our room.
--The front desk was not helpful and very rude upon arrival.
--All the door men and waiters in the restaurant were very nice with amazing service.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Mark20001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrei-eMarketing-VR, Director of Sales at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review, 22 May 2012
We really appreciate you review, though we strive to exceed our guests expectations, we acknowledge we didn't get it right this time and your feedback will only help us get better.

Just to let you know, last week we finished the complete replacement of all in room mini bars, we are getting more beach beds and we definitely continue our constant training of our staff.

Also all AC's are set to energy save, but we're making sure they do not go off completely, rather, they stop at 23 C which equals 72 F.

Once again, thank you for your valuable feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 28 April 2012

Arrived @ Playa Lynda to board the Cocoon for the 30 min transfer to the Hotel.
The Cocoon is a comfortable boat, which makes an efficient crossing from Cancun to the hotel. The boat staff are very professional.
Arrived at the hotel's private pier and were greeted by Ricardo (the concierge), who welcomed us to the hotel. A short walk from the pier to the hotel, where we were greeted with a mimosa each and Ricardo checked us in from our seats in the lobby area, all of which was very effcient. Ricardo is a professional and he was very informative. He then showed us to our room,( which was 307). The room was on the 3rd floor, and it had a vaulted ceiling which made it very airy. The room was a junior suite which was very spacious and well equipped, the bed was very comfortable with a choice of pillows from their menu. The seating area was also very comfortable. There is a flat screen T.V and fridge and safe in the room, also there is plenty of draw and hanging space, unfortunately, no tea / coffee making facilities so we brought our own kettle.The mini bar which is stocked daily gives you four 75cl bottles of water, two small beers, two cokes, two coke zeros, two sprites and two sparkling waters, these are all complimentary.
The bathroom and vanity area is excellent with double sink and hairdryer and complimentary Molton Brown toiletries. There is no bath, but an excellent Six headed shower system with steam facility which is fabulous. As mentioned in previous reviews there is a window from the shower/ toilet area into the bedroom, this can be a bit disconcerting, however it soon steams over!
The balcony is of average size with a hot tub, we only used the hot tub once as we found that coming out of ninety degree heat on the beach into one hundred degree water was quite uncomfortable. The view from the balcony was of the Caribbean sea over to Cancun in the distance.
We had a couple of niggles with the lighting, which we reported to the front desk and these were attended to promptly.
The breakfast in the restaurant is very good, although the service could be a little slow at times, however, the staff are very friendly and can not do enough for you, especially when requesting little extras like toast, or bread. Breakfast is included in your room rate and it comes with a litre of water, which you can take away with you from the restaurant. We only dined the once at the restaurant, as we found it quite expensive.However, there is a Rolandi's restaurant in Centro, which has a more extensive menu, and is considerably cheaper. The food is just as good.
(Taxi's into town are 78 pesos which is $6 with the exchange rate of 12.80 which we got at the hotel. This exchange rate from the hotel was the best we saw on the island. On you're return to the hotel remember to pick up you're taxi from the rank next to the passenger ferry terminal on the sea front of Centro, as taxi's you flag down on the street are more expensive.)
The Beach at the hotel is very well maintained with good sand and plenty of shade. We always found that there were enough sunbeds available on the beach. However be careful under the parasols, as they're material is not sun proof, and you can burn through them.
There are three pools at the hotel the main pool, the salt water hydro pool and the other pool surrounded by decking which was underused for some reason, all of which are very nice, we did have a dip in each, but we prefer to feel the sand between our toes.
We did hire a Golf Cart for the day and went around the island, which was $50 from 9 -5 from the hotel, we could have got it cheaper in town, but it was more convenient to hire it from the hotel. The price for 24 hours is $75. This is well worth doing as it is great fun.
We also did a couple of trips organised by the hotel.
The Isla Contoy trip which is $75 each and you get picked up @ the Hotel's pier is well worth doing,it is an unspoilt island in the middle of a marine reserve with good snorkelling, a beautiful beach and hundreds of bird's, watch out for the six foot barracuda!
The snorkelling trip we took with Enrique organised by the hotel was well worth the $45, and Enrique actually snorkels with you and point's out all the interesting marine life, octopus, lobster, barracuda, squid and numerous fish, too many to mention.
The service we recieved at the hotel was exemplary and we would like to mention some of the staff who went out of their way to make our stay so pleasant.
On the front desk Mary and Eligio who were very helpful.
Miguel in the restaurant who was excellent.
The man who set the pool and beach area every morning (sorry we didn't get you're name) thanks for all your hard work.
And especially Sergio and Ariel the pool / beach waiters who were so attentive that they made our stay an absolute pleasure.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Markpeter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntington, CT
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 April 2012

We spent 7 days here last week and did not want to leave. It was our 30th wedding anniversary and we were upgraded to a master suite! The room was lovely and spacious with a large bathroom in stone and marble and a double steam shower. We also had a large hot tub on our 2nd floor deck. All of the rooms face the ocean, so the view is spectacular. There is a beautiful spa, which we never got around to using, but we are told by others that it is topnotch. The food in their gourmet restaurant is truly gourmet and not overpriced! We had wonderful fresh seafood, handmade pasta dishes and yummy desserts. Breakfast is served a la carte and is amazing. The staff goes out of their way to be accommodating and we especially want to mention Dahlia, Mary (reception), Jesus (waitstaff) and Sergio (pool/beach server) and the Cozzy Bar bartender whose name escapes me! It is a quiet place perfect for adults who want to get away from it all, but there are also many options outside the hotel on the island. You can rent a golf cart and explore for yourself (lots of fun), take a cab right outside the hotel or even be picked up by the people running the excursion (snorkling, etc.). The hotel will make all the arrangements for you. All in all, it was a very pleasant time. There is nothing that we didn't like, except that we had to leave evenyually! We are planning a return visit in the very near future!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KMCHuntington_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Isla Mujeres
8.4 km away
Secrets Playa Mujeres Golf & Spa Resort
2.0 km away
Isla Mujeres Palace
Isla Mujeres Palace
#2 of 38 in Isla Mujeres
4.5 of 5 bubbles 1,113 reviews
16.2 km away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices
18.7 km away
Great Parnassus Family Resort
10.7 km away
Hotel Riu Palace Peninsula
12.0 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 180 in Cancun
5.0 of 5 bubbles 5,701 reviews
Show Prices
Show Prices
Show Prices

Been to Zoetry Villa Rolandi Isla Mujeres Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Zoetry Villa Rolandi Isla Mujeres Cancun

Property: Zoetry Villa Rolandi Isla Mujeres Cancun
Address: Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Zoetry Villa Rolandi Isla Mujeres Cancun 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Otel, Priceline, Travelocity.ca, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your Zoetry Villa Rolandi Isla Mujeres Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Rolandi Hotel Isla Mujeres
Villa Rolandi
Rolandi Isla Mujeres

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing