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29 - 33 of 33 reviews
Reviewed October 19, 2008

I can deal with the iguana, they are harmless and actually eat little bits of food you throw at them. They are sort've beautiful.I can deal with the multitude of lizards. They are cute. I can deal with the dogs. They are mangy but loveable and love to run and play. The ocean view is perfect. At night you see cancun like a string of christmas lights on the horizon. The place is badly managed. Marco and his family are just plane creepy and if by chance he tells you he has a safe I don't know if I'd believe him. Since when I got my passport and ID's back he told me to check them ans see if everything was still there. The grounds are badly maintained. Not once did anyone come to clean our room and there were red fire ants everywhere! I think there is still a broken street lamp up in one of the trees from the last hurricane. I can even deal with getting my own water and carrying back to my room. My wife and I decided we could do a better job of maintaining this place than the current owners. Mini pine cones underfoot anyone OUCH rake man rake. Plus on getting there marco and his lovely wife tried to get tell us we had only paid $100 deposit when we had paid a $150 deposit and would not believe us till we showed him the receipt. Your water comes from a water jug with a sorta hillbilly pump on the top of it. I can even deal with the flying cockroaches. Its an island man. Everything about this place is in bad repair. Most of the hotels around the area have B&B's or bars or even little beer and taco places connected to them. Marco? Marco is non-existant most times. One day I saw him working. Painting, pulling down coconuts, digging holes for seaweed other than that I do not know what he and his wife and children actually do there beside sit in there little room. The lack of good gardening is apparent everywhere on site. This place could be really beautiful with a little elbow grease and some TLC but i don't think thats going to happen anytime soon. All I can say is at least the ocean was there. The owners don't care about there property. The managers don't care about the property. So when you get there thats exactly what it looks like.

  • Stayed: October 2008, travelled as a couple
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5  Thank ciginmycoffee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 3, 2007

After viewing many pictures and reading other reviews of Su Casa, my now-husband and I decided to honeymoon there. Unfortunately, our stay coincided with Hurricane Dean, which I'm sure contributed to the many problems we had during our stay. First, the property is owned by an American couple, but actually managed by a Mexican family who speak little English; all communication is done through the couple in New York. We were told that "Marco" would be there to meet us, and was aware that we would be arriving late. However, "Marco" and his family had already evacuated the island in preparation for the hurricane when we arrived, but no one thought it necessary to tell us that. After spending $15 to cross over to Isla Mujeres, we were left stranded at an empty property miles from the main port and quite far from other hotels, in the dark, with a storm approaching. Days later, after the storm had come through, we were unable to make contact with the owners in the United States, and after many, many attempts, finally touched base with "Marco." We intended on staying at a nearby hotel for the reaminder of our trip, because we were so turned off by our initial experience at Su Casa, and because the hotel had a pool, but were told that we would be unable to recover our deposit. We spent two nights at Su Casa, and were still disappointed. The cottages are very basic, and ours was not at all clean. The family in charge was not often there, and we had a hard time obtaining toilet paper and towels. The beach was a mess as a result of the hurricane, almost entirely covered in debris, but no one started to clean it up until the day we left. There are also stray animals that roam the area, including two specific cats and a large pit bull (who actually may belong to the managing family, as he seemed to be "guarding" the property, but who was never treated like a pet in front of us). Be aware that these animals will come right up to your patio and try to get inside your cottage. There are also very large iguanas that live immediately outside the cottages, and who are not afraid of humans, in addition to the many small lizards and large roaches we found inside the cottage itself.

As I said, I understand that many of the problems were likely the result of, or exacerbated by, Hurricane Dean. That being said, we would have appreciated a little more accommodation and at least the appearance that Su Casa wanted us there as guests. If you are not a very outdoors-y person, and do not speak any Spanish, I definitely would advise against Su Casa.

  • Stayed: August 2007, travelled as a couple
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3  Thank 642laurav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 21, 2007

My sister and I just returned from Isla and I am in love with the island! We stayed at Su Casa on Sac Baja. There are 7 rooms with kitchens right on the beach. While the rooms are rustic, the price is reasonable ($78 per night) and the location stunning. We awoke every morning to birds and surf (and a few cats who knew a softie when they saw one). We also spent time next door at Zamas Beach Club which had comfortable chaises and decent food. For the cost of a drink or snacks, you can lounge all day. The only downside is that it does do lunches for party boats from Cancun, but not every day. There are other restaurants within walking distance - Casa Rolandi was our favorite. The Turtle Farm seems to be partially open. The "museum" piece was running, but there was one dirty tank with too many turtles that was very sad. Everytime we walked by, we wanted to set them free.
Isla Mujeres is a slice of heaven close to Cancun in distance, but worlds away in essence.

6  Thank catzen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 5, 2014
Google Translation

Room Tip: Es gibt die Hacienda - für bis zu 6 Personen - und die Bungalows für zwei Personen, alle direkt am Strand ... super
  • Stayed: September 2014, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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