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“Segway Tour”
5 of 5 bubbles Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #60 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Neillsville, Wisconsin, United States
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Segway Tour”
5 of 5 bubbles Reviewed 12 May 2013

Federico led us on a worthwhile tour of the resort grounds using segways. After instructions we took off down the various roads and paths and by the end of our hour felt quite comfortable navigating these machines. A highlight was viewing the Eagle Cenote, one of ten cenotes on the grounds.

On this Mothers Day we also enjoyed a great breakfast at the grill, swimming in the large pool near the ocean, navigating a kayak through a tunnel of trees down one of the rivers, and a lively evening Mexican Fiesta featuring a very good mariachi band.

We also appreciate the extra attention we receive as residents of La Herenica, reserved for owners and members of The Residency Collection.

  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, 14 May 2013
Dear Guest:

Thank you for sharing your experience at Hacienda Tres Rios, specially on our segway tour where you were able to see the nature park, nursery and beach on this two-wheeled self-balancing battery-powered electric vehicle.

We invite you to come back soon, it will be a pleasure to be your host again.
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5,080 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (988)
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English first
Las Vegas
1 review
5 of 5 bubbles Reviewed 12 May 2013

I would like to thank Joselito and manager Emmanuel for a nice dinner and good time at Albrije Mexican restaurant. This is by far the best restaurant in Hacienda. They are awesome and gives the best customer service and makes you feel good on your vacation. Salud.

  • Stayed May 2013, travelled as a couple
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Helpful?
Thank B Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, 14 May 2013
Dear Guest:

Thank you for your nice comments specially on our staff. We have shared your comment with Joselito and Emmanuel and we thank you on their behalf.

Next time you visit us remember to take the SenseAdventure activity, a guided exploration of select areas in the nature park while blindfolded to heighten your other senses. This magical journey through nature is led by a holistic guide, who presents various natural elements for you to touch, smell, and even taste, drawing attention to the sounds around you.
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Placencia, Belize
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 12 May 2013

This resort lived up to its promises. It was very well run with a great and friendly staff. They were remarkable. The pictures on the net do not do it justice. It is amazing. Lots to do. I did not get to do it all in the 5 days and nights I was there. We had no problems whatsoever and highly recommend it. We hope to go back . I cannot single out any one person to praise as they were all very nice. We gave 20 peso tips to our servers which is less than 2 dollars u.s. The smile I got back in return was worth it. We always felt safe and secure.

Room Tip: Be sure when booking you ask for a room with a Jacuzzi tub. Not all rooms have them. If you like pri...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, 14 May 2013
Dear Guest:
Thank you for sharing your experience at Hacienda Tres Rios, we are so glad to learn we were able to go beyond your expectations and look forward to your next visit.
Next time you visit us, remember to treat yourself a Ya'ax che Spa vacation and relax, refresh your mind, rejuvenate your body and cleanse your soul.
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Los Angeles, California
1 review
4 of 5 bubbles Reviewed 12 May 2013

Hi, I went to Riviera Maya for the weekend and got this hotel at an unpublished deal the location was nice in the middle of the action, plenty of bars and shopping center on walking distance plus ocean front and really nice Hotel, check in was fast and very friendly the guys the only complain that I have is that they rooms were small and not a Tres Rios standard I had been on 100s hotels and I can tell you that it is not a 5* hotel BUT I need to be fair for the price that I paid was a fantastic place to be in Playa del Carmen, the bed was very comfortable and the hotel as very close to the public bus to go to the town or Playa del carmen. Special thanks to Best Bartender of the Riviera Maya, Teofilo Colli Montejo, thanks for everything man

  • Stayed May 2013, travelled solo
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Helpful?
Thank Reniasz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, 14 May 2013
Dear Guest:
Thank you for your nice comments specially on our bartender Teofilo Colli and we thank you on his behalf.
We invite you to come back soon, it will be our pleasure to be your host again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
1 review
5 of 5 bubbles Reviewed 12 May 2013

Just returned from the Riviera Maya where we stayed at Hacienda Tres Rios. The resort is wonderful and the service is excellent. Everyone was always ready to help us make our stay welcome, comfortable and enjoyable. Of special note were Fernando's help at pool side with drink and food as needed, Wilberth serving us at the Italian restaurant Portobello, and Josefina who provided me with a wonderful massage. Will go again.

Room Tip: Avoid rooms that are on the 2nd floor (Primer Piso) on top of the main dining room - especially 2011...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Henny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, 14 May 2013
Dear Guest:
Thank your for sharing your experience on Tripadvisor. We are glad you had such a wonderful time.
Next time you visit us, remember to attend and learn about the Hacienda Tres Ríos botanical garden and nursery. This is an educational nature experience of the Riviera Maya’s tropical plants and ecosystems. It showcases 120 plant species found in the nature park, including endangered plants near extinction. Cultivating thousands of tropical plants and trees for local reforestation and property landscaping, the nursery is not only beautiful but also practical. A primary objective of Tres Ríos is the preservation and regeneration of México’s tropical rainforests and mangrove ecosystems.
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Boston, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 May 2013

Outstanding vacation for my family of four (2 adults, 2 kids - 2yr and 4 yr).

Pros: Gorgeous, clean, well-maintained property and rooms, unbelievable service (find the ever-smiling Victor Perez out by the pool and he will keep you well fed and hydrated all day long!), exquisite food particularly at El Alebrije ...seriously delicious, many free activities on the resort (definite plus if you want to stay on resort the whole week), huge pool areas with plenty of chairs/umbrellas and easy access to food/drink

Cons: Portobello (Italian restaurant) is adults only. Remembering my pre-children days, I can completely appreciate why the restaurant is age-restricted, but it would be nice if the restaurant had one night or early hours when families could dine. Kotori wasn't especially great, but I had no expectation of outstanding Asian cuisine at a Mexican resort so I am fine with what it was. Pedicure at the Spa was really terrible and therefore, I didn't try any other spa services.

  • Stayed May 2013, travelled with family
    • Value
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Helpful?
1 Thank Drscholz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, 16 May 2013
Dear Guest:
Thank you for your nice comments and consider us the perfect Oasis on the Riviera Maya. We are glad to learn you enjoyed our amenities.
We have also shared your comment with our Spa so they can take actions and review their procedures and standards in order to guarantee the high quality service we have become known for.
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Houston, Texas, Usa
1 review
5 of 5 bubbles Reviewed 10 May 2013

Overall excellent experience...loved the resort and all of the people were very nice and willing to help. The food and drinks were great and the process was very easy with the all inclusive package. The Cenotes are wonderful and I would highly recommend anyone who goes to take a swim and a kayak tour. The only thing we did not like was the quality of the bicycles used on the bike tour....they really, really, need to be upgraded...we could not enjoy the ride because the bikes felt like they were falling apart. Take the bikes out and my wife and I had a great time!

Room Tip: We stayed in a studio room with our trip and it was awesome with a good view. Loved it!
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russell G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, 16 May 2013
Dear Guest:
Thank you for your nice comments, we are glad to learn you had a great vacation and enjoyed our amenities at most.
We have shared your comments with our memory makers team in order to give proper follow up
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hacienda Tres Rios

Property: Hacienda Tres Rios
Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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