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Hacienda Tres Rios
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Reviews (6,441)
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3,751
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Reviewed May 12, 2013

I would like to thank Joselito and manager Emmanuel for a nice dinner and good time at Albrije Mexican restaurant. This is by far the best restaurant in Hacienda. They are awesome and gives the best customer service and makes you feel good on your vacation. Salud.

  • Stayed: May 2013, travelled as a couple
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Thank B Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded May 14, 2013

Dear Guest:

Thank you for your nice comments specially on our staff. We have shared your comment with Joselito and Emmanuel and we thank you on their behalf.

Next time you visit us remember to take the SenseAdventure activity, a guided exploration of select areas in the nature park while blindfolded to heighten your other senses. This magical journey through nature is led by a holistic guide, who presents various natural elements for you to touch, smell, and even taste, drawing attention to the sounds around you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 12, 2013

This resort lived up to its promises. It was very well run with a great and friendly staff. They were remarkable. The pictures on the net do not do it justice. It is amazing. Lots to do. I did not get to do it all in the 5 days and nights I was there. We had no problems whatsoever and highly recommend it. We hope to go back . I cannot single out any one person to praise as they were all very nice. We gave 20 peso tips to our servers which is less than 2 dollars u.s. The smile I got back in return was worth it. We always felt safe and secure.

Room Tip: Be sure when booking you ask for a room with a Jacuzzi tub. Not all rooms have them. If you like privacy ask for a room with a view of the mangroves, third floor.
  • Stayed: May 2013, travelled as a couple
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Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded May 14, 2013

Dear Guest:
Thank you for sharing your experience at Hacienda Tres Rios, we are so glad to learn we were able to go beyond your expectations and look forward to your next visit.
Next time you visit us, remember to treat yourself a Ya'ax che Spa vacation and relax, refresh your mind, rejuvenate your body and cleanse your soul.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 12, 2013

Hi, I went to Riviera Maya for the weekend and got this hotel at an unpublished deal the location was nice in the middle of the action, plenty of bars and shopping center on walking distance plus ocean front and really nice Hotel, check in was fast and very friendly the guys the only complain that I have is that they rooms were small and not a Tres Rios standard I had been on 100s hotels and I can tell you that it is not a 5* hotel BUT I need to be fair for the price that I paid was a fantastic place to be in Playa del Carmen, the bed was very comfortable and the hotel as very close to the public bus to go to the town or Playa del carmen. Special thanks to Best Bartender of the Riviera Maya, Teofilo Colli Montejo, thanks for everything man

  • Stayed: May 2013, travelled solo
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Thank Reniasz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded May 14, 2013

Dear Guest:
Thank you for your nice comments specially on our bartender Teofilo Colli and we thank you on his behalf.
We invite you to come back soon, it will be our pleasure to be your host again

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Reviewed May 12, 2013

Just returned from the Riviera Maya where we stayed at Hacienda Tres Rios. The resort is wonderful and the service is excellent. Everyone was always ready to help us make our stay welcome, comfortable and enjoyable. Of special note were Fernando's help at pool side with drink and food as needed, Wilberth serving us at the Italian restaurant Portobello, and Josefina who provided me with a wonderful massage. Will go again.

Room Tip: Avoid rooms that are on the 2nd floor (Primer Piso) on top of the main dining room - especially 2011.
  • Stayed: May 2013, travelled with family
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Thank Henny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded May 14, 2013

Dear Guest:
Thank your for sharing your experience on Tripadvisor. We are glad you had such a wonderful time.
Next time you visit us, remember to attend and learn about the Hacienda Tres Ríos botanical garden and nursery. This is an educational nature experience of the Riviera Maya’s tropical plants and ecosystems. It showcases 120 plant species found in the nature park, including endangered plants near extinction. Cultivating thousands of tropical plants and trees for local reforestation and property landscaping, the nursery is not only beautiful but also practical. A primary objective of Tres Ríos is the preservation and regeneration of México’s tropical rainforests and mangrove ecosystems.

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Reviewed May 11, 2013

Outstanding vacation for my family of four (2 adults, 2 kids - 2yr and 4 yr).

Pros: Gorgeous, clean, well-maintained property and rooms, unbelievable service (find the ever-smiling Victor Perez out by the pool and he will keep you well fed and hydrated all day long!), exquisite food particularly at El Alebrije ...seriously delicious, many free activities on the resort (definite plus if you want to stay on resort the whole week), huge pool areas with plenty of chairs/umbrellas and easy access to food/drink

Cons: Portobello (Italian restaurant) is adults only. Remembering my pre-children days, I can completely appreciate why the restaurant is age-restricted, but it would be nice if the restaurant had one night or early hours when families could dine. Kotori wasn't especially great, but I had no expectation of outstanding Asian cuisine at a Mexican resort so I am fine with what it was. Pedicure at the Spa was really terrible and therefore, I didn't try any other spa services.

  • Stayed: May 2013, travelled with family
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1  Thank Drscholz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded May 16, 2013

Dear Guest:
Thank you for your nice comments and consider us the perfect Oasis on the Riviera Maya. We are glad to learn you enjoyed our amenities.
We have also shared your comment with our Spa so they can take actions and review their procedures and standards in order to guarantee the high quality service we have become known for.

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