We stayed at Hacienda Tres Rios from October 31st to November 7th 2009. In our group was myself, my wife and my son who is 13 years old. We were in a two bedroom suite. This suite is one two bedroom suite away from the end of the southern building, closest to the ocean and on the top floor. This suite also had a spiral staircase going up from the balcony to a wooden terrace on the roof. Nothing was on this terrace, but we were told that some terraces have a jacuzzi. It was a good view all the same and also quite private. The rooms were quite luxurious as pictured on their website and in pictures posted by tripadvisor members including pictures by myself. This is by far the nicest resort I've ever been in. It's design is slightly more Mexican than many other resorts and was meant to be that way. I guess the more modern resort they plan to build on the Tres Rios site to the north will be less Mexican inspired design and more westernized and modern than Hacienda Tres Rios.
They are still doing construction on the final building on the north side of the resort. I was told that this should be done by sometime in December. They were also doing some minor construction at the pool area closest to the resort. Not sure what they were doing there. We were also...We stayed at Hacienda Tres Rios from October 31st to November 7th 2009. In our group was myself, my wife and my son who is 13 years old. We were in a two bedroom suite. This suite is one two bedroom suite away from the end of the southern building, closest to the ocean and on the top floor. This suite also had a spiral staircase going up from the balcony to a wooden terrace on the roof. Nothing was on this terrace, but we were told that some terraces have a jacuzzi. It was a good view all the same and also quite private. The rooms were quite luxurious as pictured on their website and in pictures posted by tripadvisor members including pictures by myself. This is by far the nicest resort I've ever been in. It's design is slightly more Mexican than many other resorts and was meant to be that way. I guess the more modern resort they plan to build on the Tres Rios site to the north will be less Mexican inspired design and more westernized and modern than Hacienda Tres Rios.
They are still doing construction on the final building on the north side of the resort. I was told that this should be done by sometime in December. They were also doing some minor construction at the pool area closest to the resort. Not sure what they were doing there. We were also told that once this construction finishes they will connect the circular water feature inside the resort ground with the external water in the jungle and swamp. This will clear up the water and after that they plan to start up the gondola rides on the circular water feature. None of this construction impacted our enjoyment of the resort, in fact, unless you went looking, you rarely noticed it. They are also working on and finishing up the first La Herencia which is a building with one, two and three bedroom units with jacuzzis on the roof, kitchens in the units, basically fully functional luxury condos. There is planned to be more, but I do not know the number. These include butler service and personal chef service. They even provide storage so you can decorate the condo suite as you like it while you're there and when you leave, they will store it for you and put everything back as you had it when you come back. It's quite expensive to buy in for one month minimum, but if you want this level of service, I guess it's worth it.
At this time there were two primary indoor food locations one on the lowest floor and one on the next floor up typically accessed from an elevator just to the right of the concierges. Just push the R button in the elevator to get to the restaurant. The bottom floor is called the PB floor and the next floor up is called the 1st floor and so on to the 3rd floor which is the highest floor in the resort. Starting at 7:00 am, the restaurant on the PB floor becomes Casas Las Islas with buffet breakfast and lunch. Lunch starts at approximately noon. At 7:00 pm this restaurant is transformed either into Porto Bella (Italian) or Katori (Asian Fusion). Which restaurant varies and it's not a simple change from one day to the other. Check the console in the room to see what the restaurant schedule is when you arrive. At this restaurant if you want something other than the house wines, you can select from a wine rack for an extra charge beyond the all inclusive charge. The restaurant upstairs on the 1st floor accessed via the elevator is a Mexican buffet in the morning nominally opening at 7:00 am but really getting things ready for 8:30 am when the sales team brings potential buyers for breakfast to that restaurant. The second sales tours start at 9:30 am. We never ate lunch indoors although it was available but we either ate at the outdoor restaurants or ordered room service. The outdoor restaurants are the Hacienda Grill which serves sandwiches and entrees and the Pizzeria Il Forno. I liked the chicken stuffed with ham and cheese at the Hacienda Grill and the pizza was good at the Pizzeria Il Forno but the calzone I had was too doughy although quite acceptable. They only have sweetened iced tea not unsweetened ice tea at the indoor restaurants. I liked almost everything I had although I am sure there would have been things on the menu I wouldn't have liked, but that is true at almost any restaurant. Whether you like something is a personal thing. I also liked the pig or pork dish in the Mexican Restaurant, Alebrije, served in the evening. This is also where you can get the cricket appetizer which is also good. My son cut it open so he could see the cricket and so after that he refused to eat it. My wife liked the Salmon dish on the room service menu and I liked the chocolate cake alot and the Tiramisu less so also on the room service menu. The Patisserie Cafe de Paris is indoors and opens at teatime nominally 3:00 pm although it wasn't always open when I thought it would be open. They have small sweets and also small single or two bite sandwiches. They have gourmet coffee there and also claim to have tea but if you order tea there, they fetch it from the main restaurant, Casas Las Islas. The Sports Bar is also indoors but only serves drinks, no food. They do have activities at the Sports Bar. This is where you play Jenga or use the pool-table or the XBox. They also have flat screen TVs in there if my memory serves me correctly. According to representatives of the resort, there will eventually be 9 total food and drink locations. One will be a deli or a sandwich shop quite likely and both Porto Bella and Katori will have separate locations and will be available every day. This may happen as early as sometime in December. This should improve the already great restaurant selections. Since this is also construction related, we also got an update on their plans for a onsite scuba shop and tour operator. They are in negotiations with a sponsor to build the scuba shop and perhaps even staff it. The scuba boat will be based at the pier. It is probably six months to a year out, but that is my speculation. I also found out that they are planning on building a zip line in the jungle but that is also six to eight months out and is still in the active planning stage. Also to show their eco focus, they've decided not to build a golf course which was in their original plans as it would cause too large an impact on the local environment even though they could have claimed it was a green feature.
One really nice touch that some other all-inclusives don't do, is if you check out but you are still at the resort because your plane flight is late in the afternoon, you can still eat at the restaurants. The opening times of the restaurants is what I call on resort time, so even if they are supposed to be open, they may be only setting up and will not be opening for a while. We got caught in this. We ordered pizza as Casas Las Islas was delayed beyond their nominal opening time.
The schedule for the activities is on their website www dot haciendatresrios dot com. I will repeat it here though for completeness and describe in more detail those we went on. They have yoga classes, meditation classes, stretching classes and pilates classes at 8:00 am and 9:00 am. The 8:00 am are in spanish and the 9:00 am are in english. At 9:30 am is the Bicycle tour and at 10:00 am is the Jaguar tour. At 11:00 am is Beach Volleyball near the beach area and at 12:30 pm are various activities. They are Flavors of Yucatan on Monday, Cocktail class Tuesday, Towels decoration Wednesday, Cocina Natura on Thursday, Fruit Carving on Friday and Sushi Class on Sunday. At 2:00 pm the tours alternate from the Tigrillo tour to the Coati tour. AT 3:00 pm they have Bocci Ball on Monday, Horse Shoes on Tuesday, Plant your Mangrove on Wednesday, Bocci again on Thursday, beach game or Friday and Horse Shoes again on Sunday. At 3:30 pm they have various activities once again. They are Wine Tasting on Monday, Tequila Tasting on Tuesday, Mole History on Wednesday, Water Polo on Thursday, Soccer on Friday and Soccer on Sunday. At 4:00 pm, on Monday they have a Massage demonstration, on Tuesday it's a Nursery tour, Wednesday Spanish class, Thursday Nursery tour, Friday Spanish class and Sunday Spanish class. On Saturday from approximately 12:30 pm on they have welcome briefings and continue on Sunday morning from 8:00 am until about noon. They tours schedule described above differ just a bit from the schedule they have posted online. We did the Tigrillo tour which involved going to Cenote Aguila where you can snorkel if you so choose for about 10 minutes. I snorkeled the Cenote Aguila. There are fish there including a small school of dark fish about 1 1/2 to 2 feet in length and some yellow striped fish just over a foot in length. Other fish were in there but they were smaller and not overly distinctive. I also saw a crab. The roots from the trees were cool too and you could see the underground tunnels where the water connects from cenote to cenote. After snorkeling, we got in the kayaks and paddled down near the beach area where we pulled out of the water onto a sandy beach area near the north side of the resort near the beach. If you do decide to snorkel make sure you reapply the mosquito repellant over your body as I didn't and received many mosquito bites while I kayaked from the cenote to the beach. The mosquitos are much worse during the rainy season which we were on the tail end of at the beginning of November. The difference from this tour and the Jaguar tour is that in the Jaguar tour you do the snorkeling at Cenote Aguila, kayak to the beach and then kayak up to the Cenote Tortuga. With the Coati tour you tour the Nursery and then swim and snorkel at Cenote Aguila. The Senseadventure tour isn't on the schedule but I believe it is at 11:00 am, 12:00 noon, 1:20 pm and 2:00 pm every day other than perhaps Saturday and/or Sunday. We went on this and it was very nice. You go blindfolded through much of this and I won't go into too much more detail other than saying it teaches you to trust directions, enhances all your other senses including touch, smell, taste, sound and puts you in a expansive state if possible for you. You also take the blindfold off for a short bit of a time. It's probably best if you go with someone close to you like a wife or husband but it's not absolutely necessary. It enhances peace and serenity as well.
The Kids club includes a number of activities but my son mostly just utilized the XBox in the kids club during rainy periods. It rained a fair amount during our time at the resort but we had sun most days if only for a few hours. Monday was actually our best day with sun all day except for a brief shower at around about noon for about 20 minutes. The kids club splits the kids into age groups, 4-12 and 13 and up. I'm not sure about the minimum age but this is my recollection.
All the employees were quite courteous, with "Hola", "Buenos Dias", "Buenos Tardes" and "Buenos Noche"s and even "Como Esta" if you showed any propensity to respond properly. They also sometimes utilized "de nada" as appropriate to "Muchos Gracias" or Thank you. Everyone seemed to want to help as much as they were able to. Part of the issue is finding the right person to ask to get the answer that you need. Most of the Concierges and desk people spoke good english and understood who knew what and where they were. Also Oscar, the head chef seemed to be in charge of the whole resort and sometimes stepped in to make sure the food order was right. He also responded to my in-laws request to turn down the volume of the music by the pool as my in-laws thought the music was too loud. We ordered room service quite a bit and one issue we discovered is the food sometimes comes luke warm. One interesting thing that I discovered is that you can request a microwave oven for your room at no charge and we did. It came in handy to warm up room service food that was not warm enough. There is also a small booth down near the pool closest to the beach where a vendor sells mostly hand made items. He can make somethings right there if you need it personalized. An example is my son wanted a bracelet but the bracelets on display didn't have his name so the vendor made it for him and it took about 20 minutes and he kept going even in the rain as it started raining shortly after we asked him to make it for our son. They also set-up a drink station at the pool near the beach. I think this was a response to the initial criticism of the time it took to get drinks while at the beach or the pools. The servers are now all over the area and usually come by more than often enough for me. Also, unusually for many resorts, they have one lifeguard who wanders around the beach and pool areas. This is more than most resorts in my humble opinion. In spite of this, at one point while I was in a pool a young girl with poor swimming skills jumped in the water to go after a ball that was floating in the pool. She was struggling to stay afloat and appeared to be flailing around in the water. I didn't see any parents anywhere nearby, so I lifted her and carried her to the edge of the pool and helped her get out. The pools are mostly 5 feet deep in most areas although they do have areas where you can sit in the water and not be fully in the water if you want that.
The nightly entertainment was excellent. The Mayan Show was athletic and they did dances and acted out stylized hunts and played a simplified version of the Mayan ball game that turned into an athletic dance. The Fire Show was also quite nice and involves a number of in-shape and athletic men and women working flaming batons, sticks and other items. The Live Music night was nice with a band they brought in from the Dominican Republic if my memory serves me correctly. They played 40s music and latin music. I didn't stay too long as my wife went up with my son and I went up shortly afterwards but I heard a Salsa number before I left and people were dancing by then. I didn't participate in the Karaoke night or Casino night so I cannot say anything about them.
We did check out the gym and they had elliptical machines which I like and some stationary bicycles and treadmill machines. They also had free weights and weight machines as well and a large Pilates yoga ball. The car rental is on the right in the corridor past the patisserie and Sports bar on the right. There is also an ATM there. The Spa and gym are past the Patisserie, the car rental booth and after going through glass doors you then go up one floor via an elevator or stairs that are on the right.
They do have fairly easy to use Hoby Cat sailboats with minimal adjustments to make it easy for anyone not used to sailing catamarans to sail them. They had two working while we were there. They were working on some others so they should have more shortly. They also, obviously have kayaks. We were also told that in December, they plan to have some yachts tied up to the pier right at Hacienda Tres Rios, so guests will not have to travel to the Sunset Lagoon Resort in Cancun to rent yachts if renting a yacht is desired.
The accomodations were very nice. We had a two bedroom suite. The master bedroom had a king size bed with a jacuzzi next to the window. The beds have pillow top mattresses and very nice pillows too. I would have liked a larger jacuzzi but that's me, perhaps not everyone would agree. They do provide a package of bath salts for the jacuzzi. The showers are quite nice and luxurious, the separate toilet area is nicely spare with a telephone on the wall and the bathroom area is quite big with storage in the form of a closet and drawers in that area as well. They provide soap, shampoo, conditioner, body wash, hair cap and a complementary sewing repair kit. In my wife's opinion, the built in hair dryer is underpowered and takes too long to dry hair as it's too weak a flow and perhaps not hot enough. They had a large flat screen TV with DVD player also in the master bedroom. There was also a sofa with pull out bed and coffee table. Two bedside tables were also there and a clock radio with an IPOD connection or standard stereo audio connection to an MP3 player. Two chairs and a small table were out on the balcony. A spiral staircase from the balcony in the Master Bedtroom went up to a roof-top wooden terrace with a great view and excellent privacy. In the living/dining room area, there is a large table for six and a sofa with pull out bed that our son used to sleep on. There was also a large flat screen TV in the living room but no DVD player and a dresser with shelves and drawers. A small coffee table was in that room and a chair separate from the dinner table furniture. There was no outdoor furniture on the balcony for that room but the balcony connects to the balcony for the master bedroom so that's not any problem at all. The bathroom in the living/dining section was smaller than the master bathroom but also had a nice shower although the toilet and sink were in the same room. The second bedroom was separated by doors that can be opened from both sides to connect the suites. We left them closed as our in-laws stayed there. Two coffee machines were in the suite. One in the second bedroom and one in the living/dining room. There were two queen sized beds in second bedroom, a sofa with pull out bed and a small table for two to eat at in that room as well. Sometimes a jacuzzi is out on the balcony in this room but there wasn't one in the room my in-laws stayed in although they had outdoor furniture there. The second bedroom also had it's own luxurious bathroom with a very nice shower just like all the other rooms and a underpowered hair dryer.
The two pools were also very nice. One nice feature that isn't obvious is if you like swimming, the pool nearest the ocean has a very long linear area that you can swim a long way without turning around. You do have to curve just a bit, but that wasn't a problem for me or probably for just about anyone.
I took a number of pictures of the resort and have posted them here on tripadvisor with this review and also some videos. We were very happy with everything and all the employees. Other than the weather we were very happy and the resort couldn't do anything about the weather. We can't complain as the last time we were in the Playa del Carmen area in early November 2008 the weather was gorgeous with just one short passing shower that I remember. There was a wedding party here this time and they had to move their ceremony in from the outside to the inside but they were still quite happy with the resort and accomodations and how they handled the wedding arrangements.
On a side note, during our stay, the Maxim Girls showed up for a photo and video shoot and to do some sponsored activities like play volleyball, kick a soccer ball, play flag football and run an obstacle course. They enjoyed mixing with the other guests and seemed happy to have their picture taken with guests including our son. We heard that the photos will be in the Mexican edition of Maxim only.
Feel free to contact me if you have any questions on this resort. If I know the answer, I will be happy to help you out. I really enjoyed this resort and vacation alot.More
- Free Wifi
- Free Parking