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Hacienda Tres Rios
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Reviews (6,320)
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3,677
1,516
556
272
299
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All reviewssegway tournature parkthe grillsense adventurethree riverssports barthe mexican restaurantchef's tablelobster dinnerfamily pooltime sharebeach bedskids clubadult poolcasino nightsales presentationbeautiful resort
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68 - 73 of 6,320 reviews
Reviewed 2 weeks ago

My family vacation at Haciemda Tres Rios was excellent. The facility was excellent. Clean, warm, friendly. Food was in great variety, taste. A truly relaxing, enjoyable and memorable vacation. Looking forward to visit again.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank apacaheindian84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 2 weeks ago

Dear apacaheindian84
Thank you for your kind words and feedback. It is a pleasure to hear how much you enjoyed your stay. Please visit us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

As a family regularly returning to our favourite resort, this is genuinely our pleasure to recommend the staff & services here at Tres Rios.

Firstly, the team of staff (waiters and waitresses) for all the restaurants are excellent.
Especially, we appreciate Mariel for her warm acknowledgement & greeting to her guests at the entrance of Casa las Islas. She was efficient, caring and always carrying a big warm smile. Once we were led to our table, among all the great servers, Enrique Sanchez and Bernardo are someone we would remember. They always made sure we had everything we need and quickly replacing clean plates for us. And they were also very engaging in conversations so having meals there was very pleasant.

Another gentleman (unfortunately we forgot his name) serving us breakfast at Portobello was also much appreciated. He is experienced, courteous and we love the sense of his pride in his work to serve us properly. Along the way, we loved how he spoke and taught us gently & respectfully the correct pronunciation in Spanish. It was just so fitting for a high end Italian restaurant like Portobello. For people who don't like buffet style, this is surely a more private and elegant way to have your meals.

Among all the services, the highlight and pleasant surprises come from Noraelia who cleans our room and make sure we have everything we need. Not only the room is replenished and cleaned impeccably, she puts out and decorates our bed with towel-folded animals almost every day, especially towards the end of our stay with a pair of beautiful swans facing each other with a huge towel-folded big heart decorated with fresh flower petals spread all over our bed. Not only the room is newly renovated with great taste, the personal touches from Noraelia were truly gorgeous & memorable. We felt really really special!! So sweet of her!

Lastly but not least, the team of butlers were always hard at work.

Honestly, Tres Rios is always improving. It has been quite a few years since we started staying at the resort (the only regret is we missed some good friends from last year that we didn't have a chance to say good-bye like Adrian and his team of butlers.) Indeed the people are great and they genuinely serve with pleasure.

As a resort, the preservation of natural beauty and their ethos of sustainability make this place a family paradise with so many things to do.

The only thing we feel needs improvement as a family is that the food quality has somewhat dropped from her best as compared to two years ago. (like from a five star to a four star)

Room Tip: Book early and specify what kind of room and the direction of where you want your room facing. Rooms are filled up fast.
  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank kingyee s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 2 weeks ago

Dear kingyee s,
Thank you for your detail review. We are delighted to hear that you had an amazing stay during your visit to Mexico and that you made unforgettable memories with the staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

My husband and I are here on our honeymoon. Yesterday we had a couples Swedish massage. The room and setting was calm and soothing. Josefina and Laura were our masseuse’s and they wonderful. The massages were excellent!

Stayed: April 2018, travelled with family
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 2 weeks ago

Dear Melissa S,
We would like to thank you for taking the time to share your experiences. We are happy to hear that we exceeded your expectations and that you enjoyed your Swedish massage. Congratulations on your recent nuptials and please come back next year to celebrate your anniversary with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Vacation was wonderful I will surly be coming back to this resort. Beautiful atmosphere pool was the best the food was delicious even the pepper sauce was hot hot hot the staff was so friendly couldn't speak much of English but they tried.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank muchin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 2 weeks ago

Dear muchin1,
It is a pleasure for us to hear that your experience was enjoyable and comfortable for your family. We thank you for recognizing the dedication and passion of our staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

The resort itself is gorgeous. The food if you are a non-member / owner it is very subpar not worth the money for the all-inclusive rate. The Mexican restaurant has the best dinner, the pool restaurant has the best lunch, the buffet is not worth eating at, the Italian restaurant has one Italian Dish on the menu which isn't bad. They do make Spanish coffee in the Italian restaurant which is good. The brick oven pizza is terrible all Pizza in this location is terrible, they use breakfast sausage for Italian sausage they chop up sausage links.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank azrawone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 2 weeks ago

Dear azrawone,

Thank you for your comments, we are really sorry about the issues you mentioned. We assure you that we are taking action to improve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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