I will echo most of the observations of other reviewers except on one note. I made my reservation online and prepaid for their top-of-the-line room. When I arrived at the property the front desk staff said that they knew nothing of my reservation, I proceeded to show them my copy and they then agreed to provide me a room. I stated and showed them where I had paid for their premium room but they said it was unavailable. They did not offer to credit my account nor did they apologize in any way, shape, or form. This treatment ruined what otherwise would have been an enjoyable stay.
- Official Description (provided by the hotel):
- Sophisticated style with Mexican tradition - for adults only, this is a restful and exclusive hideaway in Playa del Carmen where tradition and modernity merge - making the ideal escape for couples looking for a romantic get-away. Casa Ticul is much more than just a hotel; it is a home away from home where our personalized service and warm atmosphere ensure a peaceful vacation. ... more less
- Reservation Options:
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- Also Known As:
- Casa Ticul Hotel
- Hotel Casa Ticul Riviera Maya/Playa Del Carmen, Mexico