this was our second time we stayed, there were so many issues the first time that we were comped two nights for a return visit. And while things were better this time, based on the cost of the hotel you would expect things to be perfect and they weren't. Hot tub in our villa did not work properly and was not fixed after we mentioned it. Fuse blew for our outside lights and while this was fixed we didn't know why they didn't catch it before we checked in. The worst problem was our car for trip back to airport wasn't booked despite confirmation that we needed it on checkin. All things a bit small, but again, for the price of the hotel we expected everything to be perfect.
- Official Description (provided by the hotel):
- Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more less
- Reservation Options:
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- Also Known As:
- Banyan Tree Mayakoba Hotel Playa Del Carmen
- Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico