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“AMAZING CUSTOMER SERVICE FROM EDDIE AND HIS TEAM!”
Review of The Snorkel Shop

The Snorkel Shop
Certificate of Excellence
More attraction details
Attraction details
Owner description: Snorkeling and Diving tours, Cenote tour and/or Ocean tours. Sea Turtle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices. Small Groups, Max.10. We can accommodate larger groups from one booking.
Useful Information: Activities for older children
Bella Vista, Arkansas
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“AMAZING CUSTOMER SERVICE FROM EDDIE AND HIS TEAM!”
Reviewed 20 January 2012

Eddie's team worked with us to coordinate snorkeling with another excursion we had booked. Eddie picked us up at our first excursion and took us to this great little restaurant on the beach, where he ordered fresh ceviche, chips and guacamole for a snack. After our snack, we headed out to snorkel at two spots on the reef.

This was our kids (ages 7 & 11) first snorkeling experience, and they were both very nervous. Eddie did a great job explaining everything and made them feel very safe. The kids were given a life preserver to hang on to until they were comfortable letting go. They were comfortable and swimming on their own in no time, thanks to his patience and instruction. Both kids are hooked and ready to do it again. Eddie and the guide, Marco, pointed out different types of fish, coral, and barracudas: it was liking swimming in a fish tank.

After snorkeling, Eddie took us back to the beachfront restaurant and ordered a huge lunch of chips, guacamole, and fajitas. Wonderful, local food!

One of the best parts, Eddie had an underwater camera and took over 200 photos and gave us a CD of them before the excursion was over. Transportation back to our hotel was included.

Eddie's service really made the experience; from transportation, to making sure we were fueled with food, to the underwater photos, and most importantly his knowledge and expertise.

We're looking forward to booking another excursion with The Snorkel Shop this summer.

Visited June 2011
Helpful?
1 Thank Tricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Boston
Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Consistent great reviews of the Snorkel Shop experience”
Reviewed 18 January 2012

It has been said consistently. The snorkeling with Eddie is great value, intimate and a fun day. Eddie was good company and showed up a great day. And we have two great snorkeling adventures followed by a great lunch on the beach. Then Eddie took us to the Cenote which was a fascinating experience. If you like to snorkel, this is the best option in the Playa area!

Visited December 2011
Helpful?
1 Thank PeterScottF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medicine Hat, Canada
Level Contributor
80 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
“Amazing experience and value!”
Reviewed 16 January 2012

our guide aglios took us on an unforgettable snorkling and cenote tour. Found the snorkel shop just by chance and so glad we did. Even though it was just my wife and I they still gave us the tour. Aglios picked us up at our hotel and took us to puerto Morelos to snorkel 2 different areas along the reef. Lots of time in the water aglios took lots of pics while christian the local guide showed us the way. It was our own personal tour of the reef. Back on land we enjoyed a deliscious lunch at el ojo de agua which was included in the tour.

We were then taken to a true hidden gem of a cenote called chaak-tun just outside of playa. Wow ! We had the whole place to ourselves for snorkeling and aglios provided history and commentary on what this place meant to the Mayan people. plus more pictures of us underwater and this amazing cenote.

This tour couldn't have been more personalized or more rewarding. At the end if the day we were given a cd of around 500 images of our trip. Again included! That has never happened on any other tour in my experience. So much value for the cost. We are thrilled with our trip!

Thanks to graham and aglios!

Jason&suzanne

Helpful?
2 Thank MisterSlug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Volos, Greece
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 24 helpful votes
“experience”
Reviewed 15 January 2012

One out of the three best things of our trip in playa was the excursion with Eddie in a cenote and to puerto aventura (if i remember the the name well). Both places offered a lifetime experience. There isnt really anything that i can add to the previous reviews but the fact that I highly recomend it.

P.S. The cd with the underwater pictures of you really adds

Visited July 2011
Helpful?
Thank complexara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monkton
Level Contributor
70 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
“Beautiful Reef for Snorkeling”
Reviewed 11 January 2012

We did the reef/center combination and very much enjoyed it. The second reef was worth the entire trip. It was gorgeous, extremely healthy with many different kinds of fish. Truly a beautiful experience. It rained during our trip and that had no negative impact on the excursion. I was skeptical about the lunch as two of us have food allergies, but I had no reason to be. Lunch was delicious and the staff was familiar and helpful concerning our allergies. Additionally they were very friendly and helpful at all times during our trip.

Visited January 2012
Helpful?
2 Thank keeffers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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