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All reviews location close to the beach tiny bathroom hotel is located location is great the hotel is clean front desk staff the hotel manager coffee maker king size bed avenue quinta
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Reviewed October 2, 2017 via mobile

Never again
I went this September four nights stay whit my husband hotel el punto it’s a cheep hotel for Young people the rooms are very basic whit small bedroom uncomfortable beds and super noisy the only good thing they have it’s the staff and the location
In the corner of the hotel it’s a big bar which it open until four AM and you definitely can’t sleep you can hear the noise all night
This hotel it’s one more in the fifth nothing special definitely
You can find better for same price Skip it

Stayed: September 2017, travelled as a couple
Thank Malu d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 6, 2017 via mobile

I wanted to give this 2 stars because the front desk staff was helpful and attentive every day and the location is great for a couple looking to be close to the nightlife buttttt most "amenities" were in poor condition at best if working. For my 5 day stay duration, the elevator never worked, the microwave was broken, and the toilet / bathroom fan just wafted a funky backed up bathroom smell every time the toilet flushed. The closet was poorly designed yet housekeeping kept stuffing the comforter inside of it. We struggled almost every night to rearrange the nightstand area and squeeze it out. We would have to ask for ice (in a bowl) or a blow dryer whenever we needed it and for some reason the housekeeper would never give us clean washcloths so we would have to ask for those as well. I wouldn't recommend this hotel at all. Also, the photos of the front of the hotel are old, all of that beautiful upstairs seating etc is from a restaurant that no longer exists. This places is outdated all around and they need to take down the misleading photos.

Stayed: September 2017, travelled as a couple
Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 18, 2017 via mobile

This hotel is located on Quinta avenida, the busiest street in playa Del Carmen. It's close to everything but it's not the quietist. You can hear the crowds on Quinta. It doesn't bother me but it could bother some if you're sensitive to noise. Regardless the hotel is clean comfortable and I wouldn't hesitate to stay again.

Stayed: August 2017
Thank Jaime S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 16, 2017 via mobile

Nice clean room, huge bed, coffee maker, safety locker, minibar etc. All you need. Friendly and helpful staff and good location on 5th avenue close to the beach. Non smoking hotel, so we had to go to the street, only minus for smokers.

Stayed: February 2017, travelled as a couple
Thank annamarik2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 26, 2017

We stayed here for 5 nights on our most recent trip, and cannot say enough about the entire staff-everyone was incredibly helpful! The location is fantastic- a block from the beach, and right in the center of Avenida Cinco.

Previous reviews mention the noise from the rooftop nightclub, but it was shut down when we arrived. Apparently, they were leasing the space to the club and noise was a real concern. Our stay was actually very quiet, even with a street-facing room.

The room itself, though, was less than ideal. The bathroom is so small that it's almost impractical to use. Plenty of hot water, but oh-so tiny! Our room was very very musty, almost unbearably so. All beach resort rooms have some degree of must, that goes with the territory, but this was beyond anything I've ever experienced. No bueno.

One special note, though- the hotel manager spent a great deal of time helping us arrange a special tour, negotiated a discount for us with the vendor and was exceptionally and and efficient. She, and the rest of her staff, are the reason to stay here!

  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank MissDiaz-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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