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Reviewed April 4, 2018

My family stayed here over St Patrick’s Day this year for a week. We stayed in the adults only section which was wonderful! Quiet, pool was never super busy, swim up bar, and adults only breakfast every morning! At first I was concerned because it was located so far from the beach. But it really isn’t that bad of a walk. And when we didn’t feel like walking there were shuttles that came by frequently that would take you to the other side of the resort. We really enjoyed the beach, it was very clean and the adults only sections always had plenty of lounge chairs! We also really enjoyed the nightly shows at the main stage. I was pleasantly surprised by how good the tribute bands were. And last but not least, the food. So good! My favorite was the Japanese reastaurant, I still think about the spring rolls and sushi there..Yum! Overall we had a wonderful experience and would definitely go back to this resort!

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank aawagner10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Gerente at Sandos Playacar Beach Resort, responded to this reviewResponded April 7, 2018

Dear guest,

On behalf of the entire family of Sandos Playacar Beach Resort, I would like to thank you for choosing us to spend your vacations.

We are glad to read that you an excellent time with us, enjoying the adults only features, the beach, nightly shows and the food.

We will be delighted to welcome you back in your second home at the Riviera Maya.

Kindest regards,

Lizeth Arratia
Web Relations Manager
WhatsApp: +52 1 984 179 4038

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

We were at Sandos Playacar for a week over spring break. We had a wonderful holiday. Very impressed with the spacious room (we stayed in the junior suite with 5 people, 2 adults and 3 children, aged 8, 12, 14) in the family area of the hotel. Close by were the family pools which were hardly used and we felt we had the pool to our selves for most of the time. Near the pool was an amazing outside restaurant offering buffet style food which was absolutely delicious. The bar tender Cardido Dzib was great as well, very helpful, fast and friendly and he made all of us happy with all his special drinks. The beach was great, water beautiful. The hotel is located in beautiful natural surroundings and they have done a great job integrating all of that in the resort. The resort itself feels quiet and peaceful. Although it was spring break and very busy it didn't feel busy at all (with the exception of the main pool). The shows at nights were of high quality. The food in the restaurants including the buffet was delicious and you didn't need to make dinner reservations. Highly recommend the Italian restaurant. Also highly recommended is the cupcake cafe, delicious treats and frapucchino's etc. The shuttle service was convenient and would take you from one part of the property to the beach. Staff was super friendly. Would definitely come back to this resort and highly recommend it to other families.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Desiree K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Gerente at Sandos Playacar Beach Resort, responded to this reviewResponded April 7, 2018

Dear guest,

Thank you for choosing Sandos Playacar Beach Resort for your recent vacations and for sharing a review about your stay.

It is great to read that you had a great time and that you especially appreciated the attention provided by Candido, the beach, the food offerings at our different restaurants, the cupcake coffee shop and the friendliness of all the staff.

Thank you for recommending us and we will be delighted to welcome you back in the future.

Kind regards,

Lizeth Arratia
Web Relations Manager
WhatsApp: +52 1 984 179 4038

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

We had a room in the Select Club area which is in the back. Our room was facing the pool and it was really clean. Our bed was good, but the other couple we traveled with had horrible sleep every night due to a very hard bed. I gave it a 4-star review due to that and spending over 20 minutes of our vacation at the front desk asking them to either switch out the mattress or bring a cushion cover. This was never fulfilled.

Tip for if your room is in the back of the resort, instead of waiting at the meeting points for a golf cart to take you up front, go to the lobby enterance, where you arrived, and one of the concierge will either get you a golf cart or van ride to the beach area.

Beach was beautiful as usual. We could always find a chair whether it be in the shade or in the sun. We sat on the adults only side every day and Lucia, our beach waitress was wonderful! Always a smile and a giggle.

The adult pool bar is always our favorite. We were at this resort two years ago and had a blast.We were very sad to see they took the music away in this area. It's very, very quiet. Usually, later in the day, we would bring our own small speaker which could be heard around the pool. The guests loved it and whenever we made our way back there, the guests were swarming us to go get the speaker and iPod. We LOVED David E. He was so much fun, all about customer service and made sure everyone was having a good time. I wish he could be at every resort we visit. He's one of a kind and Sandos is very lucky to have him.

On our last day to have drinks at the swim up bar, which we were really looking forward to, a guy threw up in the pool at 2:30 in the afternoon. They had to shut the pool down, shock it and wasn't able to open until the next day. You could see that every person around the pool looked like they were punched in the gut. It's an adults only pool bar, the only swim up bar, if you are an adult and can't handle your liquor, don't use the swim up bar and ruin it for 75 other people. Everyone left the area to find another pool. The next pool over had one bar and one bartender. He was so overwhelmed with people coming from the other pool and tending the others at that pool that we didn't even try to get a drink. I'm hoping if you choose this resort, this same thing doesn't happen to you.

All restaurants were very good, except the Asian. The remodeled buffet up front is gorgeous and has a spectacular variation of food. Something for everyone and you'll never go hungry. Our favorite lunch is at the Burrito place (think of Qdoba), fresh guac and chips are a must. We also loved the Cupcake Cafe and went there every morning for specialty coffee. The ladies there were so fun!

We were there for my 40th birthday. The staff went out of there way to make sure it was celebrated. My room was decorated with balloons, a towel cake with confetti and party hats all around the bed. I was shocked. We did the Mexican dinner that night. Antonio was our server and he is probably one of the best servers we've ever had. Made my birthday that much more wonderful. He brought over a cake and the other employees to sing me happy birthday, sombrero included :)

All around a great stay. We've been coming to Mexico every winter for over 14 years, sometimes twice and this is the 1st place my husband said he would go to again. So we did and had a great time.

We're still eager to find the right fit, but we'll be sure to come back to Sandos in the next few years.

We hope David E., Lucia and Antonio will be there when we do!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank sierrajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Gerente at Sandos Playacar Beach Resort, responded to this reviewResponded April 17, 2018

Dear guest,

Thank you for choosing for the second time Sandos Playacar Beach Resort as your holiday destination and for taking the time to share your impressions regarding your experience with the readers of this social media outlet.

We really appreciate the time you took to post a detailed review of your stay, highlighting the food and service provided by our staff members.

It is always rewarding for all of us to know that our guests, leave our hotel with such delightful memories. David E., Lucia and Antonio are true ambassadors of our service and you can rest assured that your comments will be shared with them.

Moreover, we appreciate your feedback regarding some areas of opportunity. You can rest assured that we will the proper follow-up to your observations in order to improve and keep providing memorable stays to all our guests.

It will be truly a pleasure to welcome you in the future.

Kind regards,

Lizeth Arratia
Web Relations Manager
WhatsApp: +52 1 984 179 4038

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

It was a really good experience. The breakfast is good, there are optios for different tastes, we went on spring break and the hotel was full but we always had were to sit. The Mexican restaurant was great if I could eat more I would. Also the taco reastaurant Great, tacos so good and the crepes there are great too. The cupcake cafe is really nice to relax, my parents love it. The shows were good and entreteining. The room was clean and big. Great beach, I do recomend going in the morning is less crowded. Nice.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Teffy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Gerente at Sandos Playacar Beach Resort, responded to this reviewResponded April 4, 2018

Dear guest,

I would like to thank you for choosing Sandos Playacar Beach Resort as your holiday destination and for taking the time to write a review regarding your experience.

It is a pleasure to read that you enjoyed the a la carte restaurants, Chayita restaurant, the cupcake coffee shop, the nightly shows and our beautiful beach.

Moreover, we appreciate you recommending us and it will be great to have the opportunity to host you in the future.

Kind regards,

Lizeth Arratia
Web Relations Manager
WhatsApp: +52 1 984 179 4038

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

We had a wonderful stay from March 17-20, 2018. The resort is very clean and the food is great. The beach is amazing and the resort staff is superb! One employee, Abraham, really stood out. He was extremely personable & professional, always greeting us with a big smile. And he was very patient with our feeble attempts at speaking Spanish. We can't wait to return to this resort!!

Room Tip: The Hacienda Suites are very nice & private.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank MissouriMermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Gerente at Sandos Playacar Beach Resort, responded to this reviewResponded April 4, 2018

Dear guest,

On behalf of the entire family of Sandos Playacar Beach Resort, I would like to thank you for taking the time to share your comments with the readers of this social media outlet.

We are glad to read that you had a wonderful vacation with us enjoying the cleanliness of our grounds, the food, beach and the service of our staff; it will be truly a pleasure to share with Abraham your comments.

We will be delighted to welcome you back soon to your second home in the Riviera Maya.

Kind regards,

Lizeth Arratia
Web Relations Manager
WhatsApp: +52 1 984 179 4038

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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