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All reviews first club rooms are small thatched roof time share pool bar italian restaurant different theme every night entertainment staff small resort lunch buffet activity pool guest services great beach other resorts gated community ceiling fan mexican night
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Reviewed January 9, 2018

Service was great. Liquor not Top Shelf. Security not visible at First club. Should not allow kids play in the First Club area unattended . Need separate quiet area in 1st club and beach to relax and read..or sleep..without drunken neighbors screaming on the beach. Rooms need much updating and smell from wet hey roof.

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Barcelo Hotels & Resorts
Thank nelliek2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded January 10, 2018

Dear Nellie,

Thank you for taking the time to share your comments about your recent vacation with us.

It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests.

We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 8, 2018

We just got back from spending a week at the Allegro Playacar. We were 5 people total with 2 rooms. The resort is beautiful. The beach is amazing. The buffet food was really good. We had a difficult time getting decent reservations at the specialty restaurants, but we thought the food was no better than the buffet anyway - however, the wine was! The foam party at the pool was a highlight.

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded January 9, 2018

Dear Mike,

First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations.

We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We hope you will allow us to make your next stay unforgettable.

The warmest greetings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 8, 2018

We started coming here since 2011 the place has improved a lot we were there Dec 23 until Jan 23.
We had one complaiht only if you want to go to lobby or Mexican Resturant for coffee its to dark most lights are out the lights in walkways need to be on. we talked to manager Franesco he had the lights left on longer thank you.
ROOMS
-- the rooms are excellent well kept all we had a problem with the lock on the door we could get in the room but they came shorty and fixed it it took awhile to repair so we sat at the pool bar we could see our room
POOLS -- are cleaned each morning all chairs are lined up.-- lots of activities each day,
ACTIVITY TEAM -- Victor is A-one leader
-- but all the team or very friendly my brother and I sit around the pool daily they always come and say hi
BREAKFAST-- eggs done anyway on the grill-- so Many choices more than i can mention
LUNCH-- is served at the main pool and the food awesome
DINNER-- its a different theme each night Christmas Eve & New Years Eve dinners were very special

MAIDS-- all work hard and long hours
WAITERS-- couldn't do enough

FRONT DESK-- we had had no problems. One morning sitting at the pool we heard someone complianing to an activity member front desk staff Lasy. What i heard it was him

SHOWS
The one show The Nut Cracker Ballet. We heard several people say they saw it one stage in Toronto this was better.
Another show was an Mexican El Divo awesome
the other shows were well done
-- Check videos than add reviews

NEW YEAR
-- they had a lot going on the staff worked very hard and long hours. Some were back early
One thing we dislike is when checking in is being bugged by people across from the front desk,
One good thing at meals a lot of the time they asked if we had food allergies.one of our friends is very allergic to seafood. The waiter knowing this would make sure his meat & potatoes did not touch seafood.
We will be back again Christmas & New Year

-- when coming at dinner we like that they ask if we have a food allergy we have friends traveling with us he has bad sea food allergy just somone ahead of him using the same spoon but they helped him
-- also all the a big thank you to all the staff that worked hard at New year some started early Dec 31 were cleaning up late and back Jan 1st to work

VIP GATHERING Dec 29 Friday we were invited lots of snacks.we were asked again but we were leaving that night

  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
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2  Thank go-away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded January 9, 2018

Dear Go-Away,

First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations.

We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We hope you will allow us to make your next stay unforgettable.

The warmest greetings!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2018

I stayed here for only 4 nights right before christmas and it was amazing. The staff were always in a good mood and looking out to make people happy too and went out of their way to be helpful. At first when we arrived they didn't have a room with two beds available as we had reserved. They said if we waited 20 minutes there would be one for us so we waited. after 45 minutes they said there wasn't one available for us. We looked online and on multiple sites it was written that they had rooms available with 2 bed for that exact night and eventually after insisting we had our room with 2 bed ready. also we booked on expedia and on that site it said the wifi was free, but they said we had to pay. after sending them an email copy of the expedia confirmation they let us have the password for free. Those were the only two inconveniences the remaining time on the resort was AMAZING. The staff was always great and making sure you had a drink in your hands and they are pretty generous in the drink. Once they even looked around the whole resort to find a cucumber for my friends gin and tonic! the landscaping is well done with nice vegetation and the bar by the pool also serves you directly in the pool bar which is fun. The entertainment is always enjoyable and funny. The food was nie and changed every night from asain to mexican to tex mex and carribean! the desserts were very good. all in all it was wonderfull and I would definitely go back.
maybe one thing they should improve is the roofing in the main building... when it rained very hard all day the roof was leaking very profusely into the dining area but it was not a bother to us we felt more bad for the staff that were rushing around trying to clean up.

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Nina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded January 8, 2018

Dear Nina,

Thank you for reviewing your recent stay with us. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We regret the incidents that you had with the online agency, even though they were external to us, it is very important that you give our clients what they are offered.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2018

This is our third or fourth time at this resort, and our trip was great! We have been coming to this area for 25 years, and we will not go to another resort in the future. For the price, the food, ammenitites, this is the best location for a family vacation.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank William Henry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded January 8, 2018

Dear William,

Firstly we would like to thank you for choosing our Allegro Playacar hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We hope you will allow us to make your next stay unforgettable.

The warmest greetings!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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