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2,523
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All reviews first club thatched roof rooms are small time share pool bar italian restaurant entertainment staff different theme every night small resort lunch buffet activity pool guest services great beach other resorts gated community mexican night cab ride
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Reviewed 4 weeks ago

The hotel and their staff exceeded our expectations in the 10 days that my wife and I stayed there. If you like chill and fun environment this is the place you want to stay. Entertainment team is super friendly and outgoing. Service at the restaurants and buffet was outstanding. Food was delicious and never boring. Thank you to all the cleaning staff; our rooms were very clean. Thank you Neri Castillo (buffet team), Ricardo Rivera Maya (buffet team), Rafael Jimenez (buffet supervisor), Alejandro Garcia (entertainment supervisor), Jose Alejandro (entertainment team), Ivan (entertainment team), Kristina (entertainment team), Valentina (entertainment team). These people will make sure you get the best Vacation!

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank dmarkov2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded 4 weeks ago

Dear Mr. Markov,

We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chef as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

We hope you will allow us to make your next stay unforgettable.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very hard beds, very hot eating areas, rooms small and very damp and never very cool. Beach was very nice and pool and pool bars very nice. Lots of fun and learning activities. Service was also very good as well.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank yblayn238037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded 4 weeks ago

Dear Yblayn238037,

Thank you for taking the time to share your comments about your recent vacation with us.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We traveled to this hotel the last week of Sept. for our 31st Anniversary. Let me just say we have been traveling all over mexico for 30+ years and have always enjoyed ourselves. Sadly this hotel kinda ruined it all for us. Let me start with the Pro's ( it is easier because they are fewer:

Pro's-
The hotel itself is beautiful, well kept.
The food was really better then i expected
The service in the main restraunts was very good

Con's-
-If you want to experience the ocean, dont go here. It is all ruined by seaweed and this hotel does nothing to try to clean it up.
-if you are american, dont go here. They cater to hispanic ppl very clearly. If you could get someone who spoke english, they were rude. They would ignore us at the bars and serve a spanish speaking person before us.
_ the hotel info states there is a money exchange, but that seems to be for everyone but US dollars. I watched many ppl getting $$ exchanged but they refused us.
-the pools were dirty all the time. twice i walked by the main pool and could see throwup floating around. gross.
-The ceiling leak with even light rain. we reported this as it ruined our camera and watch but they just use the lang. barrier as a excuse to ignore. I have spent two weeks trying to get it resolved and they just refuse.
- the same thatched ceiling that leak also no not connect to the ceiling/top of wall so you can hear everything in the rooms next to you. One night a gal was on her phone next door at 1am. We could here not only her but the person she was on the phone with. They know this but do noting to fix it.
- we told everyone it was our anniversary from checkin and beyond but no one cared. we could see where others got towel animals and rose pedals, we got nothing.
- when we checked in we asked for a very quiet room. they stuck us right next to the kids club. Why would you do that...stupid.
- the animation team is so annoying. most ppl seemed to start at the main pool and move over the week to the secondary pool because they were so loud. by the end of the week no one would even play thier games.
- at least two of the days we were without water at all. no warning, nothing. when my husband went to check, they just said they were working on it.
-they only have 3 english speaking tv stations.
-the ala carte rest. were only open certain nights so on our actual anniversary we had to eat at the buffet.

Like i started with we made the best of it. we asked to be moved from our loud leaky room and we got another room that was quiet and did not leak. so that was nicer. we relaxed but just when we thought it was getting better, then the water would go out or something like that. we really missed swimming in the ocean, you really could not because of all the seaweed. I know the hotel can not help it but they could try to at least clean the beach. other hotels were making a effort but not allegro.

We have spend the two weeks since we got back trying to resolve the leaky roof issues but we just get the same run around. It is all our fault, it is a eco resort so we should not complain.

we have resolved that mexico has changed and they really dont want nor need american tourist dollars so they dont care if they treat you rude.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank scottjanell4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded 4 weeks ago

Dear Mr. Scott,

Thank you for taking the time to share your comments about your recent vacation with us.

It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests.

We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our room was next to the stage.theater ...was too close. Loud music every night until 1030. Beds were not very comfortable. Food was average. Staff and service was excellent. Location was excellent. Food as fine..typical for these resorts. You'll fine something to enjoy.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank G5jetguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded 4 weeks ago

Dear G5jetguy,

Thank you for taking the time to share your comments about your recent vacation with us.

It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed here for only three days and had amazing time. It´s a beautiful hotel next to the beach with 2 pools areas, plus the staff is super nice and helpful. Our stay included delicious breakfast in their restaurant which is also a great option for lunch and dinner. Also they had amazing shows in the evening that we really enjoy it.
This place is exceptional. Going back next year.

Room Tip: Room was super quiet!!!
  • Stayed: October 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Paula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Allegro Playacar, responded to this reviewResponded 4 weeks ago

Dear Mrs. Paula,

We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chef as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

We hope you will allow us to make your next stay unforgettable.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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