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“Well kept resort, beautiful views, what you expect”
4 of 5 bubbles Review of Hotel Riu Yucatan

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Hotel Riu Yucatan
Ranked #62 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Atlanta, Georgia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Well kept resort, beautiful views, what you expect”
4 of 5 bubbles Reviewed 26 April 2012

Some tips.

1) Ask for the bartenders to double up on your drinks, its an all inclusive resort. So of course, the alcohol is a bit weak
2) Book the restaurants 1st thing in the morning, the steak restaurant fills up extremely quickly
3) Don't expect to be amazed by the beds, they are pretty hard. You should be out exploring anyways
4) Expect more Europeans than Americans (we enjoyed this fact) RIU brand is advertised heavily in Europe
5) Avoid touristy areas if you want to have an authentic time, the locals are great

Room Tip: ask for a pillow-topper on your mattress, its something the don't openly advertise but it's...
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  • Stayed July 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RHMorea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,041)
Date | Rating
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English first
Tonypandy, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 25 April 2012

Went to the Riu Yucatan in April 2012 for a last relaxing holiday before our baby arrives.

Transfer was 50mins from the airport. Entered the resort where our hotel was located and there was a security gate with a guard on it 24/7 so that was comforting. Same for the entrance to the Riu Yucatan every hotel had its own security gate and guard.

Check in was quick and simple. Staff were very friendly and we got a drink offered to us on arrival as we got issued our wrist bands and room keys etc.

Rooms are in nice, all the essentials iron, ironing board, hair dryer. No bath, just a shower. There is a mini fridge in the rooms that gets re-filled every two days with pepsi, 7up, water and beer in. There is also a drinks dispenser with vodka, rum, whisky in there that gets refilled every two days but we didn't really use it. Beds are quite stiff did have abit of a bad back toward the end of the trip. There was no elevator that I could find to get up to floors 2 or 3.

The grounds of the hotel are beautiful. Lots of wildlife, monkeys, birds, large rat things (don't really know what they are). However, we did have a large peacock that woke us up at 5am every morning but it wasn't in this hotel it was from next door.

Food was lovely in the main buffet, loads of choice and themed nights. Majority of it is cooked fresh in front of you.
There are three restaurants inside the hotel - the Steakhouse, which was stunning, never had steak like it. The Mexican, which was disappointing, food wasn't that nice. The Japanese, we didn't visit this one but got told it was nice food.

Entertainment is abit samey and leaned more toward kids than adults. However you can visit the other Riu hotels in the area if you fancy a change of scenery. The entertainment staff were constantly organising different stuff throughout the day for you to join in on water polo, aqua aerobics. Its abit noisy by the pool, if you prefer a more relaxing sunbathe then I suggest to locate yourself on the beach you still get bothered by the water sports salesmen and the beach salesmen selling you jewellery and cigars but its alot quieter than the pool. Our average time to get up was about 8.30am and we always had a sun lounger on the beach, the ones by the pool seem to fill up quicker.

The staff at this hotel are extremely hard working, they are cleaning constantly and the bar staff don't stop all day. They always have a smile on their face and will do anything to help you.

The hotel is about 30min walk or a 5min taxi drive down the road from the town centre (also known as 5th avenue) where all the shops are and a few bars and restaurants, Nice if you fancy a change from the hotel one night.

Definitely fitted the bill for a nice chilled out holiday, I would say its more for families than couples. But overall we really enjoyed and would consider staying here again.

Room Tip: Stunning hotel. Staff very helpful. More for families than couples. Nice break though, just what we...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Elin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 April 2012

This was our first trip as a couple, also a first going to Mexico. We stayed at the Riu Yucatan for 7 nights and we were both pretty pleased with our experience. To start the hotel felt very safe, it's in a gated community with about 5 or so other Riu hotels. You have full access to the other Riu hotels and their amenities in the community, minus the Palace and another one, forgot the name. There's lots of shopping within the gated community, Starbucks, scooter rentals, atv rentals etc.

The hotel staff was very friendly and always helpful. The buffet food was excellent with a wide variety of foods to chose from, I never left hungry :) The rooms were always cleaned and stocked up with towels and bottled water. There was always some activities happening whether it be in the day or night. The beach was well kept.

downsides: the shower didn't drain fast enough so it started to pool a little, we just fixed that by showering with less water. There were certain parts of the hotel that stunk a little, particularly around the pool and bar area behind the towel shack. The beds were OK, not great, not bad either. There were mosquitoes around the property, nothing bug spray couldn't fix. Just keep your room door and balcony doors closed to keep them out!

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Scott T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grande Cache, AB
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

We were at this resort from 11Apr12 to 21Apr12. The resort is very nice and clean. The staff are very friendly and helpful. We have been down to this area 6 times and this has been the best resort we have stayed at. The last couple of times we have been here we stayed in resorts that were 1000 rooms plus so staying in a smaller resort was a real eye opener. We stayed in room 4218 which is about a 1 minute walk to the pool and the beach and a 4 minute walk to the main lobby. The rooms were small but very clean. We don't spend a lot of time in our room so this was not a issue. We met a guy on the beach that works for Scuba Caribe that sold us trip to Isla Muljures. He works for the dive company on the resort. It was a awesome trip and if you have not done it you should. His name is Omar and i would recommend you talking to him if you want to book a trip. He followed up with us the following day to ask how are trip was and continued to stop by and say hello for the rest of the trip. Pretty impressive considering there was 10 of us in our group and he knew each of us by name. The food on the resort was very good and we had no trouble finding anything to eat. My only complaints about this resort would be the following. The beds are to hard as usual. We had a King size bed in our room but they are actually 2 double beds pushed together which makes it kind of hard to sleep with your wife because the beds slide apart in the middle. LOL!! The TV is old and outdated but we aren't watching a lot of TV any ways. The room safe is a key with a padlock which i found really inconvenient. If you loose the key they will charge you $50 dollars but where are you supposed to store the key while you are there? As well the door locks work with a key that has your room number stamped in it. If you loose your key someone knows exactly what room to go to. This is probably my biggest complaint. The Chinese al la carte is actually a buffet. The food was good but not what we were expecting. All in all this resort was really good and i would recommend it to anyone, it would be nice if they fixed these few small issues.

Room Tip: I would recomend building 4 or 5 as they are close to the beach and the pool. the resort is small so...
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jolt30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax England
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

Our third visit to this resort, but first time in a Riu hotel.We flew from Manchester and checked in our cases the day before. This was great, very quick and no que. Check in at the Yucatan very quick. Nice quiet room away from the night entertainment, room 4101. The food was excelent, so much choice. All the staff worked very hard and always had a smile on their face.Our two ten year old boys had a great time with the kids club, plenty of activities for all age groups. The night time entertainment was great, if you think about all the other nationalities that were there.We were sad when our holiday came to an end, we had a great time and can not fault this hotel at all.

Room Tip: ground floor, block 4101 at the end near pool snack bar.
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  • Stayed April 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Chillywhinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 April 2012

Stayed at the Riu Yucatan from April 7th to the 14th with my wife and two children ages 4 and 2. We really enjoyed this hotel and found the grounds to be very beautiful and the staff very friendly and always working hard to keep it clean and looking good. The room we had (1104) had a musty smell but otherwise was very quiet, clean and big enough for our family. The beds are not very comfortable and we all had bug bites. Lots of mosquitoes in our room for some reason. The beach was very nice with beautiful sand and amazing blue water. Beware of all the ciggy butts in the sand, they are everywhere. The pool was decent and there is a little wading pool (2ft deep) for the small kids. Its hard to find chairs if you don't arrive early in the A.M. though. The food was really good with a big variety everyday. We ate mostly at the main buffet for dinner and found it to be excellent. We tried the Asian a la carte and enjoyed it very much. The food at the beach restaurant (La Margarita) was okay for lunch, but its the same food everyday. Overall we had a great time at this hotel and would recommend it for families.

Room Tip: Close to the Tennis Courts is a quieter area if that is what you are looking for.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dicky6D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 19 April 2012

Just arrived back from the Riu Yucatan, what an amazing place.
Travelled with my wife a daughter aged 13.We met some great people thanks for your company Martin, Lorraine, Ashley and Libby and her family, I hope we can stay in touch with each other.
I will start with the flight, we flew with Thomson from Manchester and although the flight was over 10 hours all the crew made it a pleasant flight and the time went pretty quick.
On arrival at Cancun apart from the airport staff being rude we got through pretty quick and had no hold ups so were soon at our hotel.
I did email the hotel before we went to requset a certain block and a upgrade to a suite. I did get a response from the hotel Director Joseba Altuna who said he would do what he could. (Its worth becoming a RIU Club Member as we were allocated a suite in block 4 at no extra cost) and you get discounts in the hotel shops

The Hotel
The grounds are kept very clean and all the staff work very hard, the entertainment team start at 10am and don't finish until about 11pm.
There is plenty of wild life at this hotel, with monkeys, we saw approx 4 adults and 6 babies and some sort of guinee pig with long legs is the only way I can describe them and monitor lizards.
Try to avoid block 6 as this is outside the entertainment place, any other blocks seemed fine. I think the standard rooms are pretty much the same but if you want additional space request a suite, you get a separate lounge, sofa, additional TV and extra air con. you get a large bathroom with bath tub and shower. Room 4201.
Food in the hotel was good, the buffet restaurant always had plenty of choice at breakfast, lunch and evening meal. The 3 al a carte restaurants the only one which I would recommend would be the steak house as this is waiter service and the asian and mexican are self service. You need to book these at 7am on the day as they get filled quick normally 2 sittings 6.45pm and 8.45pm

The Beach
Well what can I say this is probably one of the best beaches i have seen

Pool
If you want to get a certain place every day be prepared to get up around 6.30/7.00am every morning, but if you are not bothered where you go then there are plenty of beds around the pool and even more on the beach.
The Americans volume control goes from Loud to Louder as they get drunk at the pool bar and their language gets worse (You know who you are!!!)This is only a small minority but please remember this is a family resort and it does get unpleasant.

Out and About
You can visit the other RIU hotels and drink and have lunch in them which we did, but you cant go in the RIU Palace which is a shame, but with all the choice of the Tequilla, Lupita and Playacar who needs the Palace.
Playa Del Carman is worth a visit 70 pesos in a taxi always ask the price before you set off and always ask for 5th Avenue thats where all the shops are. However there are a few shops next to the RIU Tequilla which is in walking distance.
We went on 2 trips
First trip - COBA Ruins which was a full day and you were aloud to climb the pyramid (this will be closed off in May as they want to preserve the history of it) The views over the top of the jungle were breath taking. We then went onto a Mayan village where we saw how people lived, its worth taking some writting paper, books, pens and pencils for the kids. and to end the day we went swimming in a fresh water pool to cool down.
Second Trip - Dolphin and Garrafon reef snorkling, Sailed across on a cattermeran and spent the morning with Dolphins, Manatise, Sting Rays and Bull Sharks and then in the afternoon on the reef at Garrofon snorkling, zip linning and relaxing in hammocks

This is a fabulous place and would recommend this to anyone
Thank you RIU and Thank you Thomson/First Choice

Room Tip: Any Block apart from Block 6, rooms are numbered in floors 1, 2 and 3. 1 being ground floor, 2 being...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GaryL61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Yucatan

Property: Hotel Riu Yucatan
Address: Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Top resorts Hotel in Playa del Carmen
#46 On the Beach Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Yucatan 3.5*
Number of rooms: 507
Official Description (provided by the hotel):
* Located in the Yucatan peninsula, 3 km/ 1.9 Miles from Playa del Carmen * In Playacar's resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Playacar and the ClubHotel Riu Tequila hotels * Main building and 2-storey buildings * Mexican "Hacienda" style architecture * Surrounded by 40,000 m2/44,000 sq. Yards of lush gardens * On the beachfront * Complimentary sun loungers on the beach * Next to the Mexican Street * 800 m/2,650 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Yucatan Playacar Hotel Playa Del Carmen
Riu Yucatan Playa Del Carmen
Riu Yucatan Mexico
Rui Yucatan
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico

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