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“"FANTASTICO"”
Review of Hotel Riu Yucatan

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Hotel Riu Yucatan
Ranked #63 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 6 May 2012

WOW what a holiday! just got back this morning after a 2 week stay here......the fun never stops from start to finish, there's always something going on morning to night, the entertainment team work very hard to make sure everyone has a good time, the bar staff too and they always have a smile on their faces.
The food is very good too plenty of choice, our personal favourite was the Asian restaurant, less the Mexican we thought the food was a bit bland in there.
The wildlife is amazing always something running around or swinging in the trees to look at, my fave was the little guinea pig type animal with the what looks like high heels on, so cute.
The downside is the amount of mosquito's, with the hotel being in the jungle there in abundance & no amount of repellant deter's them, we also had a plug in which did nothing so most people get bitten.
The beach is to die for, very clean and the sea is beautiful & clean-there is seaweed on a morning but this is quickly cleaned up.
The experience upon arrival at Cancun airport was manic, with the majority of people pushing in to get out quickly, there is no proper queuing system so its more or less a free for all, it took about an hour & a half for us to get out, not something to look foreward to after an 11 hour flight!! the experience getting out was a lot more pleasant & efficient compared to 8 years ago when we were there......they don't search every single case now like they did then!
SO all in all a great time was had by all and I would definately reccomend this hotel

Room Tip: block 5, close to everything, we were in room 5124
  • Stayed: April 2012, travelled with friends
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7  Thank minky1602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,537 - 2,543 of 5,835 reviews

Reviewed 4 May 2012

We have just returned from spending 2 wonderful weeks at RIU Yucatan, I don't see how some people can complain about the hotel. Our holiday started flawless from the moment we stepped on the plane to arriving at the resort. We went for our daughters' 21st birthday and took her friend. I requested that we could have a top floor room and that we could be next to each other, this was honoured. We were in block 1 which was very quiet, away from the theatre and restaurants. The shows at the theatre finish around 11pm so there is little noise after that time anyway. These people who complain about the noise must be the ones who go to bed too early! Our rooms were kept clean by the staff, they work very hard, we left a tip for our cleaner everyday and the minibar was restocked every 2 days. The food at the hotel was very good, offering different themed nights each night, most of the meals were cooked fresh in front of you. The drinks are locally produced but if you want named brands then just ask for it.
The beach at Yucatan is beautiful, even though the RIU Tequilla uses the same beach there were still plenty of sunloungers available on the beach, around the pool there are lots of sunbeds however these tend to get 'reserved' with towels quite early even though there are signs around the pool area asking that they are not reserved.
We went for a few trips while we were there, Dolphin swim, Speedboat jungle tour, Columbus sunset boat, Captain Hook, Koba, Bar crawl, Coco Bongos. All these trips are great but a tip for anyone wishing to go to Coco Bongos - go VIP, we went VIP for our daughters 21st and we had a brilliant time, you have your own waiter who keeps you topped up with whatever drinks you want. The reason I say go VIP is because the second time we went was on the bar crawl which ends up at Coco Bongo, however as that is for ordinary area in the club we were that crammed in that we couldnt get a drink, not even room to stand so we ended up going straight out through the emergency exit.
We all had a fantastic time at RIU Yucatan and would definately recommend it. Cant wait to go back there.

  • Stayed: April 2012, travelled with friends
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6  Thank jeanetteray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2012

We had never before stayed in an all-inclusive resort, so we didn't know what to expect. The buffet food, while not gourmet, had lots of choices and most of it was pretty tasty. We went to the Japanese Restaurant, which really was just another buffet and wasn't very good, so we stuck with the buffet. We opted for the suite, which we really didn't need and was immense. The bedroom was huge, there was a large separate sitting room, large bathroom, and foyer as you entered the suite. The decor was nothing special, however, and the beds were very hard. The grounds were well maintained. There was a lively atmosphere in the reception area, with guests and staff very friendly. The entertainment was very good and professionally done, with carribean dancers and an excellent Michael Jackson show. We liked the location because it was close to town, a short cab ride or a long walk. After this experience we decided to go to another all-inclusive a few months later.

  • Stayed: December 2011, travelled as a couple
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2  Thank MER1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2012

Stayed at the Riu Yucatan from April 18-25 and I loved every moment! The best part was definitely the beach; clean beautiful sand, plentiful seating, symmetrically placed palm trees and clear warm turquoise waters...what more could you possibly ask for?! Also, the hotel is located fairly close to Playa del Carmen and a jaunty 20 minute walk along the beach will get you there...plus you can stroll in the water! The food was alright and quite good for Mexico. We tried the steakhouse and the Asian which were both okay but I could've honestly eaten at the buffet every night. There was enough variety and the line cooks are always super friendly and efficient - there were usually no more than 2-3 ppls in line for them. We did 1 excursion to the nearby dolphinarium that set us back $100-ish but was definitely worth it. There are manatees which you don't get to see everywhere. The hotel seems a little dated (actual keys instead of cards) but it has a nice old-timey feel. And yes, the beds are hard, there is no getting around that. The staff here are wonderful - always helpful, smiling and make sure there's always something going on to keep guests entertained. The week we were there, there were vendors, singers and interactive games in the lobby as well as an auction and a showcase of towel art. The grounds are meticulously kept and there is an abundance of wildlife including monkeys, iguanas, coatis and agoutis (at least i think they're agoutis). Riu Yucatan, you've captured my heart and I would return in a heartbeat!

Room Tip: we stayed in block 7 and it was perfect! close to the lobby (and to the food) but also pretty close...
  • Stayed: April 2012, travelled as a couple
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5  Thank thrillhouse v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2012

Not very friendly like I use to be in other Riu Hotels in the caribbean area. I recommend this hotel for the beautiful beach and for the scubadiving around

Room Tip: Take a pool view room
  • Stayed: November 2011, travelled with friends
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Thank Adrian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

My friend and I went to this resort last week and we did have a blast but there are a few things we didn't like and would probably check out another resort if we decided to go back. Both of us are 40 years of age and like to have a good time but nothing crazy. I don't know if the resort is like this all the time but the week we stayed the people who were vacationing there as well were much older then we were; I'm talking 50, 60 and 70 year old people. Nothing wrong with that, It's just not what we expected. Food- not bad not good just so so but I knew that going since I've been to mexico plenty of times before. BEER- THE ONLY BEER THEY SERVE IS DOS EQUIS NO OTHER. If you need american beer, take a cab ride into town and buy a case of whatever you want and keep in the room and bring to beach and pool with you. LIQUOR- THEY HAVE IT ALL-NOT TOP SHELF BUT THEY HAVE IT AND YOU NEED TO ASK FOR IT WHEN ORDERING ANY TYPE OF FROZEN DRINK OR THEY DON'T PUT IT IN. BEDS-ASK FOR A MATTRESS TOPPER AND YOU WILL BE FINE. BEACH-BEACH IS INCREDIBLE AND TAKE OUT THE CATAMARAN-IT'S FREE-JUST TELL THEM YOU HAVE EXPERIENCE IT'S EASY TO DO. IF YOU TELL THEM YOU DON'T HAVE EXPERIENCE THEY CHARGE YOU $30.00 then you can have the free hour ride. Pool bars close at 6:00 which I didn't understand. The hotel and grounds are incredible-very nice with wild life. DO YOURSELF A FAVOR AND BRING YOUR OWN PLASTIC CUP WITH LID AND STRAW-WAS THE BEST THING WE EVER DID FOR DRINKS. Had the crowd been between the ages of 30-50 I would go back in a second.

Room Tip: Chose a room away from the pool
  • Stayed: April 2012, travelled with friends
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9  Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2012

I have just returned from staying at the Riu Yucantan and wow...what an amazing holiday.

I was a little bothered before going after reading some of the reviews on here...but i really don't understand what people are moaning about. Some folks just won't be pleased I guess.

Firstly, the transfer time is not too bad, just under an hour, and was provided with the nicest, coldest beer I've ever had.

Upon arrival at the hotel we were ushered into the main reception where we were handed a cocktail and checked in. Wrist band, room key, towel cards and suprisingly, a free safe key. This is the first time I've been away and not had to rent the safe.

We were shown to our adjoining rooms on the second floor (as requested) and within minutes our luggage arrived via the bus boys. a 20 paeso tip (just over a pound) saw them happily away...and there we were....en vacances!

The rooms itself was brilliant...lovely cool air con...ceiling fan...2 3/4 beds. Of room bathroom with wardrobes, sink, shower, seperate toilet, mini bar, and optics (rum, vodka, gin and of course tequila)! The was also a balcony, plenty big enough for 2, with 2 chairs small table and a clothes airer. We were very happy with our view as it overlooked the Riu Palace gardens, next door.

The hotel itself is amazing, La Hacienda is the main restaurant, where food is plentiful, wide and varied, with a different theme each night....something for everyone from hot dogs and burgers, to steak and chips, to fajitas and enchilladas....loads of different salads, desserts, and the waiting staff are very attentive, but no over bearing.

If you don't want to eat in there every night, there's the Asian, Mexican or Steakhouse restaurants to visit, although you do have to book, and they do fill out quickly. We tried the Asian on my friends 21st birthday, and they decorated a table, sang. and gave her a cake. The Steakhouse was so good we went twice, we didn't try the Mexican though, as Mexican food is not to our groups pallette...which really didn't matter, as we were spoilt for choice.

In the daytime, you can use the other Riu's in the area, the Tequila, Playacar, and Lupita. We went to Tequila and Playacar, but the Lupita was a bit out of the way. Besides...looking at the others, although nice, we were pleased we'd opted for the Yucantan.

On holiday with Thompson...I have to say the rep, Rachel was fantastic...very friendly and knowlegeable...and always around when you needed her...infact probablt the best rep I've come across.

There's so much to do in this part of the world, and I'm not going to go into everything a did here...everything we did was brilliant...but i would mention, if you're going to Coco Bongo...get a VIP ticket because...it's rammed...the vip treatment is pure gold though and the night itself brilliant.

And we paid 65 US$ each for the bar crawl...which although was a good laugh, was too expensive and you finish in the ordinary area of Coco Bongos, where you cant breath, never mind move!

All in all an amazing holiday....i cant wait to go back!

Room Tip: If you wanna see the monkeys...ask for a room on the second floor
  • Stayed: April 2012, travelled with friends
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18  Thank Bozalad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Yucatan

Address: Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Top resorts Hotel in Playa del Carmen
#46 On the Beach Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
Price Range: $270 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Yucatan 3.5*
Number of rooms: 507
Official Description (provided by the hotel):
* Located in the Yucatan peninsula, 3 km/ 1.9 Miles from Playa del Carmen * In Playacar's resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Playacar and the ClubHotel Riu Tequila hotels * Main building and 2-storey buildings * Mexican "Hacienda" style architecture * Surrounded by 40,000 m2/44,000 sq. Yards of lush gardens * On the beachfront * Complimentary sun loungers on the beach * Next to the Mexican Street * 800 m/2,650 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Yucatan Playacar Hotel Playa Del Carmen
Riu Yucatan Playa Del Carmen
Riu Yucatan Mexico
Rui Yucatan
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico

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